Thank you BMW!

TC M3 · 01-29-2010, 03:24 PM

This is why I have been a loyal costumer for the past 10 years and have owned more than 30 BMW's.

As some of you may know my '09 M3 with 4kmiles has been on the shop for 29 days with eletronic problems.

Many many parts were replaced (whole DME, idle valve, throttle boddies, wire harness and more).

The problem comes and goes and they couldnt detect it yet. (2 engineers came from factory to inspect the car last week)

My position: I have been a great costumer and always had great service and never complained about a thing BUT I dont feel confortable or trust this car anymore.

The GOOD NEWS:

I get a call from BMW today telling me that they will replace the car and that can put an order for an MY2011!!

Great, right on time for the Competition Package!

Thanks BMW for excelent costumer service! !

Reedomn · 01-29-2010, 03:27 PM

why can't I have any problems!!!......

aajami · 01-29-2010, 03:42 PM

Did they buy the car back from you?

kmarei · 01-29-2010, 03:58 PM

i have a slight rattle
can i hand my car back?
it's really annoying me

max08e90 · 01-29-2010, 04:18 PM

Wow that's awesome! congrats

URBAN LEGEND · 01-29-2010, 05:12 PM

Great news.

KANdaddy · 01-29-2010, 05:34 PM

Great to hear some positive reports on this board for once

It's so easy for peeps to talk crap and complain but rarely do we take the time to report good things.

Congrats on your new car

PunjabiM3 · 01-29-2010, 05:54 PM

Wow lucky guy! Congrats you luck bastard! I wish I could have BMW give me a 2011 car!!!

gemini330zhp · 01-29-2010, 06:34 PM

Lucky Break!!!! Thats customer service!!!!!

M3 vert · 01-29-2010, 07:16 PM

Awesome, great to hear

BMW does take care of its customers and this is one of many instances where they have

GOLFFRR · 01-29-2010, 07:27 PM

i bet we would be shocked if we knew how many cars BMW lemons/buybacks a month!

Enjoy your new Whip Brawdah!

mexicanmike · 01-29-2010, 07:27 PM

Hope thats a typo and your gettin a 2011, cause i dont think the 2010 had a competition package. Either way, HELLSS YEA!!!!! Good for you!!1 Hope if I ever have problems they are this committed to good service.

immiketoo · 01-29-2010, 08:00 PM

Damn! You are awfully lucky sir!

FSHNGRY · 01-30-2010, 12:19 PM

I wish I had a problem like that. Why doesn't that happen to me?!? Lucky guy. Congrats man. Enjoy!!

cap_freez · 01-30-2010, 12:25 PM

I'm actually surprised. It must be because of your lemon laws in the states caus' I don't think that would happen in canada. I know a few people who had BMW lemons, plagued with electronic problems, and they were not offered new cars.

Voltigeur · 01-30-2010, 12:26 PM

-

Very constructive. Guess buying 30 can do that for one - I'm only at 6, and not all bought in USA.

'Grats.

Green///Hell · 01-30-2010, 12:47 PM

Unfortunate for the car but really awesome for you

I'm curious as to what could have been done wrong to that car from factory

Finnegan · 01-30-2010, 02:23 PM

Quote:

Originally Posted by KANdaddy

Great to hear some positive reports on this board for once

It's so easy for peeps to talk crap and complain but rarely do we take the time to report good things.

Congrats on your new car

+1

It's good to hear a story like this. There have been a good number of, frankly incredible, stories of poor service (DCT fluid replaced, and with the wrong fluid) where the dealer denies anything is wrong or just tried to fleece a forum member (the "bad gas wrecked your fuel pump" scam is classic). It's great to see the right thing happening and to know some dealers are solid and that BMW will make things right.

On the other hand being a "frequent flyer" doesn't hurt in cases like this either!

Nawaaz · 01-30-2010, 02:27 PM

Quote:

Originally Posted by KANdaddy

Great to hear some positive reports on this board for once

It's so easy for peeps to talk crap and complain but rarely do we take the time to report good things.

Congrats on your new car

+2

I feel that's actually very true.

bavarian19 · 01-30-2010, 03:55 PM

In the grand scheme of things BMW service (IMO at least) has been nothing short of top notch.

Dannys M3 · 01-31-2010, 11:41 AM

Quote:

Originally Posted by kmarei

i have a slight rattle
can i hand my car back?
it's really annoying me

Don't laugh, my first 335i had an annoying rattle at highway speeds in the drivers side "A" arm. This appeared after 20K miles and I started complaining at about 25K miles. After numerous (over 8) attempts to fix, they bought the car back. I really liked the car so I only wanted the problem fixed, not a new car.

Kyoshi71 · 01-31-2010, 04:52 PM

Quote:

Originally Posted by Reedomn

why can't I have any problems!!!......

+1

My 2010 is going to be a year old after only a few months

01-29-2010, 03:24 PM	#1
TC M3 Captain 96 Rep 754 Posts Drives: 991TTS,458italia, '14RR Ghost Join Date: Nov 2005 Location: Miami, FL iTrader: (0)	Thank you BMW! This is why I have been a loyal costumer for the past 10 years and have owned more than 30 BMW's. As some of you may know my '09 M3 with 4kmiles has been on the shop for 29 days with eletronic problems. Many many parts were replaced (whole DME, idle valve, throttle boddies, wire harness and more). The problem comes and goes and they couldnt detect it yet. (2 engineers came from factory to inspect the car last week) My position: I have been a great costumer and always had great service and never complained about a thing BUT I dont feel confortable or trust this car anymore. The GOOD NEWS: I get a call from BMW today telling me that they will replace the car and that can put an order for an MY2011!! Great, right on time for the Competition Package! Thanks BMW for excelent costumer service! ! __________________
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01-29-2010, 03:27 PM	#2
Reedomn Major 678 Rep 1,469 Posts Drives: Lambo Huracan/RR Velar/C8 Join Date: Feb 2008 Location: Minneapolis iTrader: (15)	why can't I have any problems!!!......
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01-29-2010, 03:42 PM	#3
aajami Brigadier General 432 Rep 4,567 Posts Drives: Space Gray '09 E92 M3 Join Date: Dec 2008 Location: Manhattan Beach, CA iTrader: (4)	Did they buy the car back from you? __________________ '09 E92 M3: Space Gray, Black, Carbon Leather \| ZTP 2MK ZPP 2MT 6FL \| link 1 / link 2 Mods: M Performance exhaust \| ZCP retrofit \| Euro airbox \| GTS DCT flash \| JPN 240 ECU flash \| Euro LCI taillights \| CRT lip \| OEM alarm retrofit \| Space Gray bumper plugs \| BMW Performance: Mk. II spoiler / Mk. II non-electronic steering wheel / mirror caps / front grilles / side gills / intake louvers / emblem
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01-29-2010, 03:58 PM	#4
kmarei Major General 687 Rep 6,845 Posts Drives: 2018 Audi RS5 coupe Join Date: Jul 2008 Location: Reston, VA iTrader: (34) Garage List 2018 Audi RS5 [0.00]	i have a slight rattle can i hand my car back? it's really annoying me
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01-29-2010, 04:18 PM	#5
max08e90 Second Lieutenant 25 Rep 211 Posts Drives: E92 Join Date: Apr 2009 Location: LA iTrader: (2)	Wow that's awesome! congrats
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01-29-2010, 05:12 PM	#6
URBAN LEGEND Rocky 412 Rep 3,085 Posts Drives: 16 M5, 18 ZL1 1LE, 18 M3 Join Date: Feb 2009 Location: Brenham TX iTrader: (0)	Great news. __________________ 22 Audi RS E-Tron GT 21 Model S Plaid
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01-29-2010, 05:34 PM	#7
KANdaddy Colonel 2497 Rep 2,812 Posts Drives: 22 M3C XDrive-Ind Grey Blk Join Date: Nov 2008 Location: Cali iTrader: (5)	Great to hear some positive reports on this board for once It's so easy for peeps to talk crap and complain but rarely do we take the time to report good things. Congrats on your new car __________________
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01-29-2010, 05:54 PM	#8
PunjabiM3 Colonel 253 Rep 2,091 Posts Drives: M5 CS Join Date: Mar 2008 Location: Flower Mound, TX iTrader: (1)	Wow lucky guy! Congrats you luck bastard! I wish I could have BMW give me a 2011 car!!! __________________ 2012 Audi R8 V10TT\| 6MT\| Suzuka Grey 2015 Ferrari 458 Speciale\| Rosso Scuderia 2020 BMW X7\| Mineral White 2024 718 GT4 RS \| Arctic Grey
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01-29-2010, 06:34 PM	#9
gemini330zhp Major 34 Rep 1,180 Posts Drives: 2008 M3 E90 Join Date: Jul 2005 Location: BergenCo NewJersey iTrader: (0)	Lucky Break!!!! Thats customer service!!!!! __________________ 2008 Jet Black E90 M3 6SPD no sunroof and 18s to my specs
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01-29-2010, 07:16 PM	#10
M3 vert Lieutenant Colonel 55 Rep 1,804 Posts Drives: F10 M5, E93 M3, '12 750ix Join Date: Dec 2008 Location: Everywhere... iTrader: (0)	Awesome, great to hear BMW does take care of its customers and this is one of many instances where they have
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01-29-2010, 07:27 PM	#11
GOLFFRR 10816 Rep 27,599 Posts Drives: GOLFFRR cart Join Date: Mar 2009 Location: we sell BMWs to "ALL" US states iTrader: (4)	i bet we would be shocked if we knew how many cars BMW lemons/buybacks a month! Enjoy your new Whip Brawdah! __________________ BEFORE YOU BUY YOUR NEXT BMW, EMAIL OUR GUY KOTE FIRST! Kote M Sales:Kotem@bmwofcamarillo.com Cell:805-368-9101 vipfinance@bmwofcamarillo.com for warranties!
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01-29-2010, 07:27 PM	#12
mexicanmike Captain 18 Rep 636 Posts Drives: 09 E93 Jerez Black Join Date: Dec 2009 Location: Morgan Hill, CA iTrader: (0)	Hope thats a typo and your gettin a 2011, cause i dont think the 2010 had a competition package. Either way, HELLSS YEA!!!!! Good for you!!1 Hope if I ever have problems they are this committed to good service.
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01-30-2010, 12:19 PM	#14
FSHNGRY Colonel 2337 Rep 2,029 Posts Drives: INDIVIDUAL F90 M5C LCI Join Date: Jun 2009 Location: Fort Lauderdale iTrader: (1) Garage List 2021 BMW F90 M5 LCI [0.00]	I wish I had a problem like that. Why doesn't that happen to me?!? Lucky guy. Congrats man. Enjoy!! __________________ CURRENT: '21 M5\| FSHNGRY \| TARTUFO \| CCB \| MPE \| KW \| IND \| EVENTURI \| EISENMANN \| DINAN \| LOADED \| GONE: '15 F82 M4 \| YMB \| IND \| MPERF \| KW \| BM3 \| LOADED GONE: '11 E92 335IS \| BLKSPHR \| OYSTER \| LOADED GONE: '05 E46 ZHP \| LOADED \| DINAN STG3 PKG \| IG: @FSHNGRY
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01-30-2010, 12:25 PM	#15
cap_freez Lead, follow, or get the hell out of my way 32 Rep 429 Posts Drives: 2010 X3, 2013 RS5 Join Date: Mar 2008 Location: Montréal, oh Canada iTrader: (0)	I'm actually surprised. It must be because of your lemon laws in the states caus' I don't think that would happen in canada. I know a few people who had BMW lemons, plagued with electronic problems, and they were not offered new cars.
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01-30-2010, 12:26 PM	#16
Voltigeur MacroRisk 109 Rep 2,523 Posts Drives: M3 E92 ED'09 / 335d Sport DD Join Date: Jul 2007 Location: TX iTrader: (0)	- Very constructive. Guess buying 30 can do that for one - I'm only at 6, and not all bought in USA. 'Grats. __________________ Just thinking of something not so witty ///M3 E92 '09 Jerez Black \| 6MT \| Ext Fox Red \| Tech \| Prem \| 19s \|Heated Seats \| iPod \|Smartphone \| Euro Deliv June 09 Sold: 540iT / 530i / 323i
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01-30-2010, 12:47 PM	#17
Green///Hell Colonel 183 Rep 2,872 Posts Drives: 991 GT3, F15 X5, 1199S Join Date: Feb 2009 Location: Chicago iTrader: (5)	Unfortunate for the car but really awesome for you I'm curious as to what could have been done wrong to that car from factory
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01-30-2010, 03:55 PM	#20
bavarian19 General 517 Rep 18,858 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	In the grand scheme of things BMW service (IMO at least) has been nothing short of top notch.
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