Got my car back with a new tranny

saildoc · 01-22-2010, 09:49 AM

Here is an update on this sad story. My 2009 E92 DCT was acting up with 2200 miles on it. After much testing they decided the DCT was faulty and replaced it. Now the car actually drives like it should. I had no idea the "M" light on the dash and "MDM" light were supposed to show when activated. I didn't know the EDC or power buttons on the consoul lighted up when you pushed them. Didn't ever feel a difference when I switched EDC settings. Well, the reason I never knew this is that none of these systems were working on the new car-probably related to the faulty DCT. Now they work. I am not too happy about this, shouldn't the factory and the dealer checked the car for normal system operations. Would have rejected the car if all these systems were inoperable when I picked it up. They had the car for 4 weeks when they replaced the DCT.
What should I ask for? I am thinking one month of car payments while they had the car changing the transmission. I think some compensation for lost use of the car for a problem that exsisted on delivery is in order. Thoughts?

AMOCHOSTO · 01-22-2010, 10:30 AM

Agree, at least one month of payments. Maybe some free schwag too?

zamm3k · 01-22-2010, 10:50 AM

I think a free month payment is the least you should get. Warranty is there for that exact reason that if something goes wrong they'll cover you, so most dealers don't really check that everything is operating properly. But your case is something a bit different, I mean even if they took it out for a test drive they should have noticed something was wrong. So I repeat, one month payment is the least you should ask for! Just my 2 cents!

karussell · 01-22-2010, 11:49 AM

the car should have went through a post-shipment inspection when the dealership received the car. This includes a test drive. Usually a junior technician is given this task as this activity makes the dealership no money. There should be a checklist as well. My guess is the technician skipped the check on most of the functions with your car. Your sales advisor should have went over everything with the car when you took delivery and it would have been evident the different status lights were not lighting up. There is something seriously wrong going on if this got by the delivery or the car was fine and the transmission broke after delivery. if the former, I would return the car as that is completely unacceptable for any new vehicle. i also would never return to this dealership as they can't even handle a simple vehicle check. would hate to see what they do with an oil change. If the latter, then really it wasn't the dealers fault and they did repair it under warranty. Hopefully gave you a loaner while you waited.

MMMorish · 01-22-2010, 12:03 PM

They should have given you a loaner for the time the car was down. If they did, forget about getting anything as they'll argue that they provided you with a vehicle and they'll win too.

As for the issues, yours seem like issues that should have been caught during PDI (Pre Delivery Inspection). PDI is an extra charge at the time of delivery since you paid for it, they should have done it and caught the issues.

JOHNBMWM5 · 01-22-2010, 12:16 PM

I got TWO free services and an open book as too when I have them done, I had some issues on taking delivery, that was a good deal as servicing is expensive on these cars.

saildoc · 01-22-2010, 12:33 PM

Just got off the phone with my salesman. He said he had another customer get compensated a cay payment for the time lost during service. He admits the car probably shut down the M dynamic modes and EDC controls with fault messages coming off the DCT. They should have noted it was not acting right at delivery-I was stupid, not knowing just how everything was supposed to function, thought I was just not using the controls correctly.

Green///Hell · 01-22-2010, 01:25 PM

At least they figured it out, thats one of the times where I actually find it okay to claim it as a Lemon, because it actually was

CATCH_M3 · 01-22-2010, 02:21 PM

I would ask for PDI fee back. (That's more than your 1 mo. payment right?)

Voltigeur · 01-24-2010, 09:55 AM

Any resolution? Too bad you had all these issues: car should not have been released to you.

saildoc · 01-24-2010, 01:51 PM

I haven't got anywhere with this yet. The salesman washed his hands of this problem. This is the third car I purchased from him. Last one as well. See what monday brings when I can BMWNA.

CATCH_M3 · 01-24-2010, 01:54 PM

You purchased 3 cars from him and he washed his hands of the problem?
Wow. I would be kissing ass in every possible way.

quality_sound · 01-24-2010, 02:13 PM

Quote:

Originally Posted by Panda///Monic

At least they figured it out, thats one of the times where I actually find it okay to claim it as a Lemon, because it actually was

You obviously have no idea what a lemon is. It had a problem, he took it in, it got fixed. By your definition any car that ever has a problem, even if it's fixed, is a lemon. Jeez...

Voltigeur · 01-24-2010, 02:25 PM

Quote:

Originally Posted by saildoc

I haven't got anywhere with this yet. The salesman washed his hands of this problem. This is the third car I purchased from him. Last one as well. See what monday brings when I can BMWNA.

Last one for sure! Yes, call BMW NA and get on to Customer Care.

chmura · 01-24-2010, 10:08 PM

If you are is at the dealer 30+ days getting repaired doesn't this quality you that you can lemon it? I heard this from someone but don't know how accurate it is.

M3 vert · 01-24-2010, 10:50 PM

Quote:

Originally Posted by MMMorish

They should have given you a loaner for the time the car was down. If they did, forget about getting anything as they'll argue that they provided you with a vehicle and they'll win too.
As for the issues, yours seem like issues that should have been caught during PDI (Pre Delivery Inspection). PDI is an extra charge at the time of delivery since you paid for it, they should have done it and caught the issues.

Not really, a loaner is provided and is paid for by warranty!!!

And asking one months payment is fair!

SOCAL · 01-25-2010, 01:09 AM

wait.... the "M" light on the dash and MDM buttons are supposed to light up??? Uh oh, after reading this it makes me hope theres not something wrong with my DCT. I dont mean to thread jack but can you take a pic of what it looks like with the "m" light illuminated?

Glad to hear your car is fixed and hope they compensate you farily!

leeor · 01-25-2010, 01:22 AM

i was told by a service rep, that if you contact bmw, they will refund the $ of the time it was at the shop.

Trier Germany · 01-25-2010, 01:23 AM

Quote:

Originally Posted by SOCAL

wait.... the "M" light on the dash and MDM buttons are supposed to light up??? Uh oh, after reading this it makes me hope theres not something wrong with my DCT. I dont mean to thread jack but can you take a pic of what it looks like with the "m" light illuminated?

Glad to hear your car is fixed and hope they compensate you farily!

It only lights up if you have M dynamic mode set up. This also goes for EDC and power settings and shift speeds.

To set up push menu on the i drive controller select M drive and here you can change your settings.

M3 vert · 01-25-2010, 01:42 AM

Quote:

Originally Posted by Trier Germany

It only lights up if you have M dynamic mode set up. This also goes for EDC and power settings and shift speeds.

To set up push menu on the i drive controller select M drive and here you can change your settings.

+1

M3 vert · 01-25-2010, 01:42 AM

Quote:

Originally Posted by leeor

i was told by a service rep, that if you contact bmw, they will refund the $ of the time it was at the shop.

Exactly, + 1

My SA told me the same thing!

Good LUCK!

Lemans_Blue_M · 01-25-2010, 03:49 AM

Glad to finally see that your car is working again.

Your dealer really screwed up on your M3's pre-delivery inspection...

01-22-2010, 09:49 AM	#1
saildoc Private First Class 41 Rep 194 Posts Drives: 2012 Porsche Cayman R Join Date: Apr 2007 Location: oklahoma city iTrader: (1)	Got my car back with a new tranny Here is an update on this sad story. My 2009 E92 DCT was acting up with 2200 miles on it. After much testing they decided the DCT was faulty and replaced it. Now the car actually drives like it should. I had no idea the "M" light on the dash and "MDM" light were supposed to show when activated. I didn't know the EDC or power buttons on the consoul lighted up when you pushed them. Didn't ever feel a difference when I switched EDC settings. Well, the reason I never knew this is that none of these systems were working on the new car-probably related to the faulty DCT. Now they work. I am not too happy about this, shouldn't the factory and the dealer checked the car for normal system operations. Would have rejected the car if all these systems were inoperable when I picked it up. They had the car for 4 weeks when they replaced the DCT. What should I ask for? I am thinking one month of car payments while they had the car changing the transmission. I think some compensation for lost use of the car for a problem that exsisted on delivery is in order. Thoughts?
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01-22-2010, 10:30 AM	#2
AMOCHOSTO Major 32 Rep 1,007 Posts Drives: IB BB E90 M3 Join Date: Jan 2009 Location: Toronto. iTrader: (0)	Agree, at least one month of payments. Maybe some free schwag too? __________________ E90 Interlagos Blue, (Winter Beater) Bamboo Beige, M-Drive, EDC, PDC, USB 6MT. Mods to date; Curb rash, Scraped front spoiler, Installed RAC Monolite RG63 Silver 1984 Porsche 911 Carrera Coupe (ROW)
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01-22-2010, 10:50 AM	#3
zamm3k Bla! 82 Rep 909 Posts Drives: F82 M4 Join Date: Apr 2008 Location: Miami, FL iTrader: (4)	I think a free month payment is the least you should get. Warranty is there for that exact reason that if something goes wrong they'll cover you, so most dealers don't really check that everything is operating properly. But your case is something a bit different, I mean even if they took it out for a test drive they should have noticed something was wrong. So I repeat, one month payment is the least you should ask for! Just my 2 cents! __________________ ......................::.........................
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01-22-2010, 11:49 AM	#4
karussell Lieutenant Colonel 353 Rep 1,749 Posts Drives: 4 wheels Join Date: Sep 2009 Location: NorCal iTrader: (1)	the car should have went through a post-shipment inspection when the dealership received the car. This includes a test drive. Usually a junior technician is given this task as this activity makes the dealership no money. There should be a checklist as well. My guess is the technician skipped the check on most of the functions with your car. Your sales advisor should have went over everything with the car when you took delivery and it would have been evident the different status lights were not lighting up. There is something seriously wrong going on if this got by the delivery or the car was fine and the transmission broke after delivery. if the former, I would return the car as that is completely unacceptable for any new vehicle. i also would never return to this dealership as they can't even handle a simple vehicle check. would hate to see what they do with an oil change. If the latter, then really it wasn't the dealers fault and they did repair it under warranty. Hopefully gave you a loaner while you waited.
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01-22-2010, 12:03 PM	#5
MMMorish Just call me J.J. McClure 156 Rep 2,834 Posts Drives: E92 M3 & C4 Corvette Join Date: Sep 2008 Location: Toronto iTrader: (5)	They should have given you a loaner for the time the car was down. If they did, forget about getting anything as they'll argue that they provided you with a vehicle and they'll win too. As for the issues, yours seem like issues that should have been caught during PDI (Pre Delivery Inspection). PDI is an extra charge at the time of delivery since you paid for it, they should have done it and caught the issues. __________________ MODS: Meisterschaft GT Racing Exhaust / BMC Air Filter / UUC SSK & DSSR (Modded)/ RPI Scoops / Passport SRX Hardwired / Custom Wrap 3M Clearbra / 20% Tint / 50% Windshield Tint / Key Hole Delete / Matted Out Accessories / VRS Type II Diffuser / Smoked Reflectors / Euphoria 6K LED Interior Lights / Rear Fog Light Mod / 6000K HID's / 6500K LUX H8 Angel Eyes / RDash License Plate LED Kit / LED Xenon Reverse Lights "M3 drivers have no friends"
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01-22-2010, 12:16 PM	#6
JOHNBMWM5 Live for today tomorrow never comes 1989 Rep 9,498 Posts Drives: 2022 LCI Marina Bay Blue/ Smok Join Date: Jan 2008 Location: UK iTrader: (0)	I got TWO free services and an open book as too when I have them done, I had some issues on taking delivery, that was a good deal as servicing is expensive on these cars.
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01-22-2010, 12:33 PM	#7
saildoc Private First Class 41 Rep 194 Posts Drives: 2012 Porsche Cayman R Join Date: Apr 2007 Location: oklahoma city iTrader: (1)	Just got off the phone with my salesman. He said he had another customer get compensated a cay payment for the time lost during service. He admits the car probably shut down the M dynamic modes and EDC controls with fault messages coming off the DCT. They should have noted it was not acting right at delivery-I was stupid, not knowing just how everything was supposed to function, thought I was just not using the controls correctly.
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01-22-2010, 01:25 PM	#8
Green///Hell Colonel 183 Rep 2,872 Posts Drives: 991 GT3, F15 X5, 1199S Join Date: Feb 2009 Location: Chicago iTrader: (5)	At least they figured it out, thats one of the times where I actually find it okay to claim it as a Lemon, because it actually was
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01-22-2010, 02:21 PM	#9
CATCH_M3 Lieutenant 67 Rep 471 Posts Drives: 2008 BMW M3 Join Date: Dec 2009 Location: Toronto iTrader: (1)	I would ask for PDI fee back. (That's more than your 1 mo. payment right?)
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01-24-2010, 09:55 AM	#10
Voltigeur MacroRisk 109 Rep 2,523 Posts Drives: M3 E92 ED'09 / 335d Sport DD Join Date: Jul 2007 Location: TX iTrader: (0)	Any resolution? Too bad you had all these issues: car should not have been released to you. __________________ Just thinking of something not so witty ///M3 E92 '09 Jerez Black \| 6MT \| Ext Fox Red \| Tech \| Prem \| 19s \|Heated Seats \| iPod \|Smartphone \| Euro Deliv June 09 Sold: 540iT / 530i / 323i
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01-24-2010, 01:51 PM	#11
saildoc Private First Class 41 Rep 194 Posts Drives: 2012 Porsche Cayman R Join Date: Apr 2007 Location: oklahoma city iTrader: (1)	I haven't got anywhere with this yet. The salesman washed his hands of this problem. This is the third car I purchased from him. Last one as well. See what monday brings when I can BMWNA.
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01-24-2010, 01:54 PM	#12
CATCH_M3 Lieutenant 67 Rep 471 Posts Drives: 2008 BMW M3 Join Date: Dec 2009 Location: Toronto iTrader: (1)	You purchased 3 cars from him and he washed his hands of the problem? Wow. I would be kissing ass in every possible way.
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01-24-2010, 10:08 PM	#15
chmura Colonel 1558 Rep 2,505 Posts Drives: 2019 M2 Competition Join Date: Aug 2009 Location: Orange County, California iTrader: (1)	If you are is at the dealer 30+ days getting repaired doesn't this quality you that you can lemon it? I heard this from someone but don't know how accurate it is.
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01-25-2010, 01:09 AM	#17
SOCAL Private First Class 18 Rep 182 Posts Drives: E92 M3 Join Date: Oct 2009 Location: San Diego iTrader: (3)	wait.... the "M" light on the dash and MDM buttons are supposed to light up??? Uh oh, after reading this it makes me hope theres not something wrong with my DCT. I dont mean to thread jack but can you take a pic of what it looks like with the "m" light illuminated? Glad to hear your car is fixed and hope they compensate you farily!
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01-25-2010, 01:22 AM	#18
leeor Banned 138 Rep 2,386 Posts Drives: 2010 Blue Prius III Join Date: Mar 2009 Location: Los Angeles iTrader: (4)	i was told by a service rep, that if you contact bmw, they will refund the $ of the time it was at the shop.
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01-25-2010, 03:49 AM	#22
Lemans_Blue_M Automotive Industry Insider 462 Rep 1,948 Posts Drives: Lemans Blue M3 Join Date: Aug 2007 Location: Texas iTrader: (0)	Glad to finally see that your car is working again. Your dealer really screwed up on your M3's pre-delivery inspection... __________________ The best is yet to come...
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