BMW Ordered the Wrong Colour!?!?

roders · 10-08-2007, 04:23 AM

Hey All,

We have patientley waiting for the last 3 months for delivery of our new E92 here in Perth Western Australia. Finally this morning we got a call to say the car was ready

But soon got another call saying everything was fine....EXCEPT the car is the wrong colour. They made a Space Grey instead of Barberra Red E92

Now there is no choice and have to wait ANOTHER 3 Months for an 08 build......the local dealer says this is an error which happens around 3-4 times a year

Has anyone else heard of such a sad mistake?????

Regards
Rod.

samwoo2go · 10-08-2007, 04:35 AM

damn that sucks

you should def ask the dealer for some kind of compensation, like more discount or more options for free

e93 · 10-08-2007, 04:39 AM

How can that happen?

Oh well - opportunity to order M3?

j|rz44 · 10-08-2007, 05:08 AM

space gray is a hawt color!
i would take it and ask for a better deal....

GL

Jimmyz · 10-08-2007, 06:41 AM

They did you a favor.

jk

stefman · 10-08-2007, 06:53 AM

Quote:

Originally Posted by jmramos44

space gray is a hawt color!
i would take it and ask for a better deal....

GL

+1 You might come out winning

DFW_M · 10-08-2007, 07:01 AM

Hot color or not -- if you ordered barbera and got SG, something is wrong. I would not take it even though I like both colors. Re-order with a good incentive or apply the incentive to another BMW

retlod · 10-08-2007, 07:11 AM

The problem with asking them for a huge discount (MSRP)and taking the SG is that they'll be able to sell it to someone else without much of a problem. You should try asking for a discount in the neighborhood of $1000 and see what they say. Otherwise ask for a bundle of accessories for your BR.

wrickem · 10-08-2007, 07:15 AM

Doesn't your dealer track your car through BMW"s system? When my order went in, BMW sent my dealer a verification of every option including colors which he then went over with me. When it started production, he stayed on top of it to make sure everything was "as ordered". If it happens 3-4 times a year for your dealership, I don't think your deler is doing a very good job verifying and tracking. I hope they do right by you for making you wait through the process again.

LambOfGod · 10-08-2007, 07:21 AM

Quote:

Originally Posted by jmramos44

space gray is a hawt color!
i would take it and ask for a better deal....

GL

What does "Hawt" mean??? Is this Pigeon? Did you mean Hot?

j|rz44 · 10-08-2007, 08:08 AM

^laff

scottp999 · 10-08-2007, 08:30 AM

The dealer ordered the wrong transmission for me. I got the order confirmation before production mailed to me from the dealer and there was an automatic with paddle shifters which I did not order or want. I called the guy immediatley and he apologized over and over. If I had not paid much attention to it, I would have had to wait for a second car.

I guess he took the hand written order sheet and was not paying attention or just was an idiot who thought he could do it from memory. It's only my second bmw but I won't be using that sales person again.

Everyone should ask for a printout of the order sheet before production. I think this happens alot more than a few times a year

Gort · 10-08-2007, 11:04 AM

Barbera Red = A39

Space Gray = A52

They can't claim typo on the production order.

kevinz · 10-08-2007, 11:13 AM

If I were you, I would ask for some sort of compensation and if they refuse then tell them your going to another dealership.

undecided · 10-08-2007, 12:16 PM

I wouldn't put it past any dealer.

10-08-2007, 12:23 PM

Ask for some sort of $$$ reduction.

BMCoupe_782 · 10-08-2007, 12:43 PM

for a mistake of that magnitude -- you should definitely consider re-ordering if that works for you or clearly communicate that you want some sort of compensation for their error.

Munich_Menace · 10-08-2007, 01:21 PM

Quote:

Originally Posted by Jimmyz

They did you a favor.

jk

^

although space grey is a classy colour, your heart/mind was set on the red must be tough

dmichael · 10-08-2007, 01:25 PM

From the time the original car becomes available for delivery, I would ask the dealer to provide a loaner BMW until the "correct one" arrives. If you have a trade-in, you could let the dealer hold it on the lot so that there is no more risk of an accident before the eventual delivery.

cipher5 · 10-08-2007, 02:11 PM

My friend ordered an E92 coupe, sapphire black, coral red and alum trim. When he went to go pick up the car, it has walnut wood! They would not swap out the trim panels and they refused to take anything off that car or a new one if he ordered. He walked out of the dealer in a rage after waiting 4 months for the car. He ended up re-ordering from another dealer. Its a shame, the dealer could have easily ordered the parts and replaced them to make a return customer (he had bought 2 other cars from him) happy. Instead, he burned a bridge.

yomash · 10-08-2007, 02:39 PM

Take a discount - Space Gray FTW

unless you were really just set on the red color..

NoKids · 10-08-2007, 07:02 PM

Quote:

Originally Posted by roders

Hey All,

We have patientley waiting for the last 3 months for delivery of our new E92 here in Perth Western Australia. Finally this morning we got a call to say the car was ready

But soon got another call saying everything was fine....EXCEPT the car is the wrong colour. They made a Space Grey instead of Barberra Red E92

Now there is no choice and have to wait ANOTHER 3 Months for an 08 build......the local dealer says this is an error which happens around 3-4 times a year

Has anyone else heard of such a sad mistake?????

Regards
Rod.

for the amount of money you people in australia are paying for bmw's, i think they should not make any mistakes period. aren't you paying like $100K US?
ask them to throw in more options with significant discounts. bulletproof windows or something.

10-08-2007, 04:23 AM	#1
roders Second Lieutenant 37 Rep 299 Posts Drives: BMW X3 3.0D MSport F25 Join Date: Oct 2007 Location: Perth, WA, Australia iTrader: (0)	BMW Ordered the Wrong Colour!?!? Hey All, We have patientley waiting for the last 3 months for delivery of our new E92 here in Perth Western Australia. Finally this morning we got a call to say the car was ready But soon got another call saying everything was fine....EXCEPT the car is the wrong colour. They made a Space Grey instead of Barberra Red E92 Now there is no choice and have to wait ANOTHER 3 Months for an 08 build......the local dealer says this is an error which happens around 3-4 times a year Has anyone else heard of such a sad mistake????? Regards Rod.
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10-08-2007, 04:35 AM	#2
samwoo2go Banned 442 Rep 779 Posts Drives: E92 335i Join Date: Sep 2007 Location: SoCal iTrader: (12)	damn that sucks you should def ask the dealer for some kind of compensation, like more discount or more options for free
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10-08-2007, 04:39 AM	#3
e93 open air motoring at its best 18 Rep 481 Posts Drives: BMW E93 335i Convertible Join Date: May 2007 Location: Central Coast NSW Australia iTrader: (0) Garage List 2007 e93 335i [0.00]	How can that happen? Oh well - opportunity to order M3? __________________ [SIGPIC][/SIGPIC] 2007 335i Convertible \|\| Black Sapphire \| Cream Beige \| Burr Walnut \| 6 AT Paddles \| Comfort Access \| Aluminium Pedals \| Aero Front Spoiler \| Remus Quads \| KW V3 Coilovers \| Velocity V-715 wheels \| M3 Rear Lip Spoiler \|\| On Order \|\| \|\| Wishlist \|\| \|\|
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10-08-2007, 05:08 AM	#4
j\|rz44 Lieutenant Colonel 43 Rep 1,683 Posts Drives: 335i\|E92 Join Date: Oct 2006 Location: Lost iTrader: (2) Garage List 07 335i [0.00]	space gray is a hawt color! i would take it and ask for a better deal.... GL __________________ Life is Good
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10-08-2007, 06:41 AM	#5
Jimmyz Second Lieutenant 25 Rep 258 Posts Drives: E92 M3 or Audi S5 (soon!) Join Date: Aug 2007 Location: NY iTrader: (0)	They did you a favor. jk
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10-08-2007, 07:01 AM	#7
DFW_M Major General 1671 Rep 6,589 Posts Drives: Macan GTS Join Date: Jul 2006 Location: Dallas, TX iTrader: (4)	Hot color or not -- if you ordered barbera and got SG, something is wrong. I would not take it even though I like both colors. Re-order with a good incentive or apply the incentive to another BMW
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10-08-2007, 07:11 AM	#8
retlod Private First Class 1 Rep 181 Posts Drives: 2007 E90 335i Join Date: Jul 2007 Location: Omaha, NE iTrader: (0) Garage List 2007 E90 335i [0.00]	The problem with asking them for a huge discount (MSRP)and taking the SG is that they'll be able to sell it to someone else without much of a problem. You should try asking for a discount in the neighborhood of $1000 and see what they say. Otherwise ask for a bundle of accessories for your BR. __________________ 2007 E90 335i Black Sapphire \| Black Leather \| Aluminum 6MT \| ZPP \| ZSP \| CA \| Heated Seats \| 6FL 35% Tint \| Golf Tee
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10-08-2007, 07:15 AM	#9
wrickem Big Beaver Smile 2101 Rep 3,791 Posts Drives: What he wants to Join Date: Mar 2006 Location: lambertville nj iTrader: (0)	Doesn't your dealer track your car through BMW"s system? When my order went in, BMW sent my dealer a verification of every option including colors which he then went over with me. When it started production, he stayed on top of it to make sure everything was "as ordered". If it happens 3-4 times a year for your dealership, I don't think your deler is doing a very good job verifying and tracking. I hope they do right by you for making you wait through the process again. __________________ ______________________________________________ Current- '21 430 , '19 911, 07 M6 ,'17 Jeep Wrangler, "23 Bronco OBXluxsquatch
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10-08-2007, 08:08 AM	#11
j\|rz44 Lieutenant Colonel 43 Rep 1,683 Posts Drives: 335i\|E92 Join Date: Oct 2006 Location: Lost iTrader: (2) Garage List 07 335i [0.00]	^laff __________________ Life is Good
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10-08-2007, 08:30 AM	#12
scottp999 Brigadier General 133 Rep 4,764 Posts Drives: 4runner SR5 Join Date: Mar 2007 Location: MD iTrader: (2) Garage List 2007 BMW 335 [9.00]	The dealer ordered the wrong transmission for me. I got the order confirmation before production mailed to me from the dealer and there was an automatic with paddle shifters which I did not order or want. I called the guy immediatley and he apologized over and over. If I had not paid much attention to it, I would have had to wait for a second car. I guess he took the hand written order sheet and was not paying attention or just was an idiot who thought he could do it from memory. It's only my second bmw but I won't be using that sales person again. Everyone should ask for a printout of the order sheet before production. I think this happens alot more than a few times a year
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10-08-2007, 11:04 AM	#13
Gort Klaatu Barada Nikto 30 Rep 1,169 Posts Drives: 2017 X3-35i Join Date: Apr 2007 Location: A Bipolar Planet iTrader: (0)	Barbera Red = A39 Space Gray = A52 They can't claim typo on the production order.
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10-08-2007, 11:13 AM	#14
kevinz Private First Class 22 Rep 142 Posts Drives: AW E92 M3 6MT Join Date: Apr 2007 Location: Toronto, Canada iTrader: (0)	If I were you, I would ask for some sort of compensation and if they refuse then tell them your going to another dealership.
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10-08-2007, 12:16 PM	#15
undecided Captain 83 Rep 985 Posts Drives: 08 M5 Sapphire Black Join Date: Oct 2005 Location: CT iTrader: (0) Garage List 2008 335xi SOLD!!!! ... [0.00] 2008 M5 [0.00]	What if they changed so that they can sell it for more $$ to someone else? I wouldn't put it past any dealer.
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10-08-2007, 12:23 PM	#16
amazzzin Guest 0 Rep n/a Posts Drives:	Ask for some sort of $$$ reduction.
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10-08-2007, 12:43 PM	#17
BMCoupe_782 Bavarian Fever 34 Rep 1,108 Posts Drives: 08' e92 328xi TiAg Join Date: Oct 2007 Location: Queens, NY / North NJ iTrader: (4)	for a mistake of that magnitude -- you should definitely consider re-ordering if that works for you or clearly communicate that you want some sort of compensation for their error. __________________ \| ESS n52 Tune \| BMW Performance Intake/Exhaust \| LUX H8 v3 AE \| GP Thunder 8500K fogs/corners \| LED: signals/interior \| V1 hardwired \| debadge \| AC pedals \| Performance shift knob/boot \| CF e-brake \| Aero lip \| m3 side skirts/spoiler \| MB kidneys \| Strut brace \| Painted reflectors \| Painted Calipers/Hubs \| 35% 3M tint \| Smoked tails \| CF Roundels \| 19" Miro 942 \| Conti DWS \| H&R Springs for xi \| Bilstein Shocks\| Nxt: Alpine Subs/Amps
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10-08-2007, 01:25 PM	#19
dmichael Lieutenant 25 Rep 452 Posts Drives: 2011 GTI Join Date: Jun 2007 Location: Massachusetts iTrader: (1)	From the time the original car becomes available for delivery, I would ask the dealer to provide a loaner BMW until the "correct one" arrives. If you have a trade-in, you could let the dealer hold it on the lot so that there is no more risk of an accident before the eventual delivery. __________________ 2008 E90 328i - Sparkling Graphite/Terra/Dark Burl, 6MT, Sport, Premuim, Fold-down seats, iPod/USB(6FL). M-Sport Steering Wheel, ZHP M-Sport Shift knob, Euro fog lights. Euro Split Armrest
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10-08-2007, 02:11 PM	#20
cipher5 506 Rep 3,469 Posts Drives: 2020 Donington Grey X3M Comp Join Date: Jul 2007 Location: Chicago, IL iTrader: (12)	My friend ordered an E92 coupe, sapphire black, coral red and alum trim. When he went to go pick up the car, it has walnut wood! They would not swap out the trim panels and they refused to take anything off that car or a new one if he ordered. He walked out of the dealer in a rage after waiting 4 months for the car. He ended up re-ordering from another dealer. Its a shame, the dealer could have easily ordered the parts and replaced them to make a return customer (he had bought 2 other cars from him) happy. Instead, he burned a bridge.
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10-08-2007, 02:39 PM	#21
yomash Second Lieutenant 6 Rep 264 Posts Drives: X5 Join Date: Apr 2007 Location: NoVA iTrader: (0)	Take a discount - Space Gray FTW unless you were really just set on the red color.. __________________ 2012 e70 X5 xDrive35i M package Carbon Black pervious: 2011 X3 28i \| 2007 e92 335i coupe \| 2008 e90 328xi Sedan \| 2002 e46 M3 coupe \| 2003 Z4 3.0
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