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what should i do? HELP!!
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02-26-2007, 07:27 PM | #1 |
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what should i do? HELP!!
so i dropped off my 335i about 2 month ago at the Fairfax body shop. They had to replace front bumper, front and rear rims (pass. side) and a few other things. My car was suppose to be ready tomorrow tuesday feb. 27 I gave them a call today to make sure everything was going according to plan. Now they told me that they order the wrong rim and that they have no idea when the car will be ready . They never gave me a loaner or anything like that. I'm really mad, and have no idea how to approach something like this. any advise you guys could give me would be greatly appreciated. Thank you
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02-26-2007, 07:33 PM | #2 |
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Garage List 2009 e92 M3 DCT CF ... [10.00]
2015 S-Works Roubaix [0.00] 2013 Trek Madone 5.9 [9.50] 2012 Scott - CR1-Pro [10.00] 2008 e92 M3 6MT (Up ... [10.00] 2002 e46 M3 Cabriol ... [7.00] 2006 e90-325i (DD) [7.00] 2002 e39 M5 (retired) [9.50] |
wait! how come you dont dont have a car rental?
its not the body shops responsiblity to provide you a car btw, its your insurance or the other guy's insurance who cause you the issue
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02-26-2007, 09:24 PM | #5 |
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yeah it just seems so unfair for them to make a mistake and I have to pay for it. They are already getting alot of money by doing the repairs... they could of at least done a good job. I though that going through bmw body shop would be the fastest way to get the car fixed.... i dont really care if it's certified or not... they dont even work sats. or sun. From i know that dealerships always do crappy jobs, but i was expecting something alot better from BMW i was def. mistaken
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02-26-2007, 09:40 PM | #6 | |
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Garage List 2009 e92 M3 DCT CF ... [10.00]
2015 S-Works Roubaix [0.00] 2013 Trek Madone 5.9 [9.50] 2012 Scott - CR1-Pro [10.00] 2008 e92 M3 6MT (Up ... [10.00] 2002 e46 M3 Cabriol ... [7.00] 2006 e90-325i (DD) [7.00] 2002 e39 M5 (retired) [9.50] |
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Mercedes Benz of Alexandria inhouse BodyShop is also good, but too bad they just do Benzes
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02-27-2007, 06:30 AM | #7 |
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i just got back from the body shop... they said there was nothing they could do and they will not give me a loaner...... they said call bmw of north america.. they might give you one...WTF i wish i could just take my car out of there and take it somewhere else.... even if i have to wait another 2 months
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02-27-2007, 09:57 AM | #8 |
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That sounds like typical BMW Fairfax customer service. I took my previous car, which was a E46 325i there for body work after an accident and they took 2 extra weeks from when they said it would be ready. Lucky for me, the accident was the other driver's fault and I got a loaner for the whole period.
I would definitely call BMW North America and lodge a complaint. Good luck. |
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03-13-2007, 09:41 PM | #9 | |
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07-09-2008, 01:17 PM | #10 | |
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