[doggiedog]

I wrote in a earlier thread that BMW Roadside Assistance lost my car for two days and they sent me a letter of apology and $30 in Shell gift cards.

I went into my glove box today to get my GPS and it was gone. I'm the only driver of the car and I know it was in there before. I called up BMWRA and told them what happened. Let's see how they respond this time.

[Marcus-SanDiego]

Originally Posted by doggiedog

I wrote in a earlier thread that BMW Roadside Assistance lost my car for two days and they sent me a letter of apology and $30 in Shell gift cards.

I went into my glove box today to get my GPS and it was gone. I'm the only driver of the car and I know it was in there before. I called up BMWRA and told them what happened. Let's see how they respond this time.

Ouch. That sucks. I know you'll keep us updated.

Best of luck.

[rault18]

thats the cheapest gps that they ever got..they only had to pay 30 bucks for it


sorry to hear that ...u must raise hell!

[bsamoul]

wow some customer service

[Marcus-SanDiego]

Originally Posted by bsamoul

wow some customer service

Just like leaving change in your car when you drop it off at the dealer. It's almost a guarantee that it will not be there when you get the car back.

Am I wrong?

[John 070]

It's really unfortunate because I can see it now--"we are not responsible, and you should have anticipated that we employ thieves who will steal for as little as $169 (garmin nuvi 780). Have a nice day and hope you have enjoyed the Shell gift card."

[Kiemyster]

raise hell. simple story.

[aspiring335]

Originally Posted by Marcus-SanDiego

Just like leaving change in your car when you drop it off at the dealer. It's almost a guarantee that it will not be there when you get the car back.

Am I wrong?

Yep, I'd say you're wrong. I've often left change in my car and it has always been there when I've picked the car up from the dealer. Most people are actually pretty honest and just want to do their job.

[Marcus-SanDiego]

Originally Posted by aspiring335

Yep, I'd say you're wrong. I've often left change in my car and it has always been there when I've picked the car up from the dealer. Most people are actually pretty honest and just want to do their job.

What you're saying is that technicians are pretty honest and that they just want to do their jobs. This is all based on your personal experience.

In my case, I concluded that technicians, the ones I have dealt with, are not pretty honest. What was that based on? My personal experience.

Yet, you concluded that my opinion is wrong. And yours is correct.

We've both made some big generalizations. We both need to be smacked around a little bit.

[luxun54]

Originally Posted by Marcus-SanDiego

Just like leaving change in your car when you drop it off at the dealer. It's almost a guarantee that it will not be there when you get the car back.

Am I wrong?

Originally Posted by aspiring335

Yep, I'd say you're wrong. I've often left change in my car and it has always been there when I've picked the car up from the dealer. Most people are actually pretty honest and just want to do their job.

I always leave my change in my car when it is being serviced at my regular BMW dealer, and I have never lost a nickel in over 10 years. However, I would NOT leave a GPS or iPod in the car, just too risky and too portable, though I do leave the mount in. And I would probably remove everything I could carry if I was leaving it with an unknown service department out-of-town after a breakdown and tow.

[07E92TT]

I leave everything in my car, gucci sunglasses, Valentine 1, I Pod. Its always there when I return. I've talked to my SA several times, great guy, trust him completely. Of course this will be different for every dealer.

[John 070]

I once left a US Passport in the console of a rental car, and I noticed it on the shuttle back to the airport. So I just went back to the rental car counter and they said they'd check. After waiting 10 min., they said they don't have it. I was livid and said I want to look myself. So they let me into the area where they clean the cars, and I went to the car I rented, and sure enough, it was not there. About 4 years later, it was sent back to me in the mail, from the home office of the rental car agency. true story....

[doggiedog]

OK. A rep from BMWRA called me back and told me they are not responsible. They said I should file a police report and to go back to my insurance policy.

I told them that that answer is absolutely not acceptable. They are the ones that lost my car for 3 days (2 business). They are the ones that should have known where my car was and the reputation of towing service that they used. I told them I lost my car 6 days for a flat tire and got charged a ridiculous amount of money to just get it changed, went through 2 HPFPs, new fuel injectors, broken L7 stereo, and my current HPFP is on the fritz again. This is all within 13 months and that they have the nerve to tell me it's my responsibility to take care of the lost GPS even though they held onto my car?

She said she would escalate the complaint and that a rep from BMW will call me.

[CollinsE90]

Originally Posted by doggiedog

OK. A rep from BMWRA called me back and told me they are not responsible. They said I should file a police report and to go back to my insurance policy.

I told them that that answer is absolutely not acceptable. They are the ones that lost my car for 3 days (2 business). They are the ones that should have known where my car was and the reputation of towing service that they used. I told them I lost my car 6 days for a flat tire and got charged a ridiculous amount of money to just get it changed, went through 2 HPFPs, new fuel injectors, broken L7 stereo, and my current HPFP is on the fritz again. This is all within 13 months and that they have the nerve to tell me it's my responsibility to take care of the lost GPS even though they held onto my car?

She said she would escalate the complaint and that a rep from BMW will call me.

well if they ask make sure you owned the TOP of the line diamond gps thats 2k

[OlivaresAnthony]

Originally Posted by CollinsE90

well if they ask make sure you owned the TOP of the line diamond gps thats 2k

[singhbmw23]

Ok that is complete bs i remember your other thread they lost your car for 3 days so retarded. You should demand a full M Tech kit painted and installed or tell them that you will let every one you know about what horrible customer service they have if that doesnt work protest in front of there dealership.

[Nalod]

Clarify "lost your car"? Is that cuz it was being serviced or they misplaced it?

[dmz]

You have been lucky. If you keep this up you are just asking to loose of of those items eventually. It's not just about the SA. In fact, the SA actually hadly even touch your car. It's the people who handle your car who you should worry about. It's common sense people, do not leave anything valuable in your car when you are having it towed or serviced. You may or may not get it back. Why gamble with your valuable items?

Originally Posted by 07E92TT

I leave everything in my car, gucci sunglasses, Valentine 1, I Pod. Its always there when I return. I've talked to my SA several times, great guy, trust him completely. Of course this will be different for every dealer.

[John 070]

Originally Posted by singhbmw23

Ok that is complete bs i remember your other thread they lost your car for 3 days so retarded. You should demand a full M Tech kit painted and installed or tell them that you will let every one you know about what horrible customer service they have if that doesnt work protest in front of there dealership.

Yeah but that's not just. It's not right to steal someone's GPS, but why should they give the OP a M Tech kit?

My wife had some nice sunglasses stolen from her baggage at EWR. They also believe it or not, took pringles potato chips. She filed a claim and it was denied. It would be a waste of time to fight the system, until then, we didn't know that the TSA routinely stole stuff from baggage (we thought that cameras would prevent that, not true). We once checked a $4000 Snap-On engine diagnostic thingy and they didn't take it, probably had no idea what it was.

[jopa489]

Originally Posted by aspiring335

Yep, I'd say you're wrong. I've often left change in my car and it has always been there when I've picked the car up from the dealer. Most people are actually pretty honest and just want to do their job.

I agree with this completely. Though I won't leave a wad of cash on the passenger seat, I do check to be sure the couple of moderately-expensive things that might be in the car are still there before leaving the dealer lot. Never had a problem, even with spare change. I really don't keep much in my car though.

[Bimmer This]

Originally Posted by Marcus-SanDiego

Just like leaving change in your car when you drop it off at the dealer. It's almost a guarantee that it will not be there when you get the car back.

Am I wrong?

Seriously? What low life would steal change?

[TriniJots]

Thats the world we live in today. Hopefully BMW could compensate you for this inconvenience. I wish you luck