Poll: KW V2's damaged during shipping, what to do

SKuo07 · 03-22-2010, 11:51 AM

So I purchased a set of brand new KW V2's recently and they arrived from Germany with some minor damage. I doubt the damage will affect how they perform but I expect brand new products to arrive in pristine condition, especially ones that cost as much as a set of coilovers. So my question is, should I just bite the bullet and install them as is or should I go through a potentially lengthy process to get the damaged parts swapped out?

I also have an appointment with West End Alignment scheduled on the 30th and if I decide to get the parts swapped out, itll mean I have to cancel my appointment and wait another 2+ weeks for Darren's schedule to open up again.

Opinions please! Thanks.

mike-y · 03-22-2010, 12:01 PM

lol, that's really nothing to worry about. at least not worth the lengthy process of getting them exchanged. Just installing them could scuff them up more than what those pics show.

Express · 03-22-2010, 12:03 PM

^ im with him.

gun6slinger9 · 03-22-2010, 12:12 PM

Why wait weeks for something that you wont see everyday and actually improves the car?

grannydriver · 03-22-2010, 12:43 PM

Doesnt look that bad to be honest.

stratplaya06 · 03-22-2010, 12:45 PM

Don't bother getting replacements, as it takes forever and you will only see those parts when you have the wheels off (they will likely be covered in road grime anyway). It might be worth talking to whoever you bought them from and at least letting them know that the parts didn't arrive as you expected. Could end up in a freebie, or at the very least an apology.

ibeclueless · 03-22-2010, 12:59 PM

looks okay to me

SKuo07 · 03-22-2010, 02:09 PM

I guess its just the principle of it all. If I pay 1500+ dollars for something, I expect it to be perfect, not dinged up because someone made a mistake.

reprod · 03-22-2010, 02:13 PM

Definitely not worth trying to get them swapped. In 2 weeks after driving on them you won't even remember the scuffs at all. Installed, those scuffs will be invisible and will not impact performance whatsoever.

You should see how my KWv1s look right now...

VTECaddict · 03-22-2010, 02:16 PM

Maybe push for a partial refund? Unless you don't mind shipping them back and waiting for a new set.

Tee212 · 03-22-2010, 02:25 PM

If I was gay I would say just bend over and take it in the ass.

rault18 · 03-22-2010, 03:01 PM

Quote:

Originally Posted by VTECaddict

Maybe push for a partial refund? Unless you don't mind shipping them back and waiting for a new set.

Ill push for a refund for sure!!

Oulixes · 03-22-2010, 03:03 PM

Quote:

Originally Posted by SKuo07

I guess its just the principle of it all. If I pay 1500+ dollars for something, I expect it to be perfect, not dinged up because someone made a mistake.

I can sympathize and understand the principle, but quite likely the replacement items might have similar problems. Also, as mike-y says, additional scuffing is probable due to installation.

03-22-2010, 03:03 PM

Push for a partial refund, and get them installed already.....

Longtran "You really don't got to worry about the scuffs."

True Story.

fdriller9 · 03-22-2010, 03:47 PM

Quote:

Originally Posted by stratplaya06

Don't bother getting replacements, as it takes forever and you will only see those parts when you have the wheels off (they will likely be covered in road grime anyway). It might be worth talking to whoever you bought them from and at least letting them know that the parts didn't arrive as you expected. Could end up in a freebie, or at the very least an apology.

+1 You could be compensated. I wouldn't go through the hassle of shipping them back and waiting for another set to arrive. Plus, the company will most likely blame the shipper. Just let them know about the minor cosmetic defects. They'll appreciate your understanding and hopefully you'll get something out of it.

BMW F22 · 03-22-2010, 03:51 PM

It sounds like you really want to do an exchange. This is my opinion: if you have to post about it and doubt the opinions offered, then deep down you really want a new(er) kit. I think you should if you're planning to sell it later on down the road. Or you could just get credit for it or something like others have mentioned.

E92-Lighting · 03-22-2010, 03:54 PM

i think a partial credit works best because shipping back is a pain as well in addition to the additional freight fees

SKuo07 · 03-22-2010, 04:59 PM

Quote:

Originally Posted by BMW E90

It sounds like you really want to do an exchange. This is my opinion: if you have to post about it and doubt the opinions offered, then deep down you really want a new(er) kit. I think you should if you're planning to sell it later on down the road. Or you could just get credit for it or something like others have mentioned.

To be honest Im really on the fence about what to do. However, I didnt take into consideration the extra cost to ship the parts back (I guess I assumed the shipping costs should be taken care of by either KW or the Vendor). Unfortunately, I also doubt Id be able to get any sort of partial refund due to the fact that each party will probably just end up blaming the other (Vendor blames KW, KW blames shipper, Shipper blames whoever), but it doesnt hurt to try I guess. Thanks for the feedback.

Bulldog 6 · 03-22-2010, 05:12 PM

Quote:

Originally Posted by SKuo07

but I expect brand new products to arrive in pristine condition, especially ones that cost as much as a set of coilovers

Sounds like you answered your own question. Request your replacement and schedule your appointment before they ship...a couple of weeks is not long to wait for perfection.

I would just install what you have.

SKuo07 · 03-22-2010, 11:03 PM

Quote:

Originally Posted by E92-Lighting

i think a partial credit works best because shipping back is a pain as well in addition to the additional freight fees

Who would be responsible for the partial refund? KW or the Vendor?

persian54 · 03-23-2010, 04:25 AM

Quote:

Originally Posted by SKuo07

Who would be responsible for the partial refund? KW or the Vendor?

Vendor

then have them deal with KW

Mk23 · 03-23-2010, 12:54 PM

Get a refund. If you ever sell those one day it will hurt resale.

View Poll Results: What should I do about the damaged coil overs?
Bend over and take it	16	51.61%
Insist on a replacement	15	48.39%
Voters: 31. You may not vote on this poll

03-22-2010, 11:51 AM	#1
SKuo07 Second Lieutenant 10 Rep 217 Posts Drives: E92 335i Join Date: Sep 2009 Location: California iTrader: (4)	Poll: KW V2's damaged during shipping, what to do So I purchased a set of brand new KW V2's recently and they arrived from Germany with some minor damage. I doubt the damage will affect how they perform but I expect brand new products to arrive in pristine condition, especially ones that cost as much as a set of coilovers. So my question is, should I just bite the bullet and install them as is or should I go through a potentially lengthy process to get the damaged parts swapped out? I also have an appointment with West End Alignment scheduled on the 30th and if I decide to get the parts swapped out, itll mean I have to cancel my appointment and wait another 2+ weeks for Darren's schedule to open up again. Opinions please! Thanks. Attached Images
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03-22-2010, 12:01 PM	#2
mike-y just another bmw douche bag 195 Rep 3,640 Posts Drives: 1.9L of fury Join Date: Nov 2008 Location: Los Angeles, CA iTrader: (4)	lol, that's really nothing to worry about. at least not worth the lengthy process of getting them exchanged. Just installing them could scuff them up more than what those pics show.
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03-22-2010, 12:03 PM	#3
Express Major General 369 Rep 8,693 Posts Drives: 06 330i Join Date: Dec 2008 Location: The Promise Land iTrader: (17) Garage List 2006 BMW 330i [8.30]	^ im with him.
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03-22-2010, 12:12 PM	#4
gun6slinger9 Second Lieutenant 28 Rep 268 Posts Drives: 428xi Join Date: Feb 2010 Location: Calgary Canada iTrader: (0)	Why wait weeks for something that you wont see everyday and actually improves the car?
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03-22-2010, 12:43 PM	#5
grannydriver First Lieutenant 16 Rep 321 Posts Drives: 2007 328 xi coupe Join Date: Apr 2009 Location: Philadelphia, PA iTrader: (6)	Doesnt look that bad to be honest.
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03-22-2010, 12:45 PM	#6
stratplaya06 Captain 46 Rep 967 Posts Drives: 2008 E92 335xi-SOLD 5.0 Miata Join Date: May 2008 Location: Maryland iTrader: (10)	Don't bother getting replacements, as it takes forever and you will only see those parts when you have the wheels off (they will likely be covered in road grime anyway). It might be worth talking to whoever you bought them from and at least letting them know that the parts didn't arrive as you expected. Could end up in a freebie, or at the very least an apology. __________________ \| PROcede Rev3 \| Vishnu Meth \| DCI \| BMW Perf. Exhaust \| AR Coated/Catless \| CP-E FMIC \| Quaife \|
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03-22-2010, 12:59 PM	#7
ibeclueless What 141 Rep 9,325 Posts Drives: E92 328xi Join Date: Mar 2009 Location: Quincy, MA iTrader: (1)	looks okay to me __________________ E92 328xi Space Gray Aero Lip \| M3 Side Skirts \| CF Performance Spoiler \| ACS Roof \| Gloss Black Grilles \| LUX H8 Angels \| BMW Performance Exhaust My E92 Photos
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03-22-2010, 02:09 PM	#8
SKuo07 Second Lieutenant 10 Rep 217 Posts Drives: E92 335i Join Date: Sep 2009 Location: California iTrader: (4)	I guess its just the principle of it all. If I pay 1500+ dollars for something, I expect it to be perfect, not dinged up because someone made a mistake.
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03-22-2010, 02:13 PM	#9
reprod Lieutenant Colonel 148 Rep 1,728 Posts Drives: '16 M3 ZCP Join Date: Apr 2008 Location: Bay Area, CA iTrader: (6)	Definitely not worth trying to get them swapped. In 2 weeks after driving on them you won't even remember the scuffs at all. Installed, those scuffs will be invisible and will not impact performance whatsoever. You should see how my KWv1s look right now... __________________ '11 Space Grey E92 335xi M-Sport (KWv1 Coils \| Saddle Brown \| Bamboo) (Returned) '14 Mineral Grey F32 335i M-Sport (Dinan DHP \| LED Lights \| Coral Red \| Hexagonal Aluminum) (Returned) '16 Mineral Grey F80 M3 ZCP
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03-22-2010, 02:16 PM	#10
VTECaddict Where'd my VTEC go? 481 Rep 6,067 Posts Drives: 06 330i 6MT Join Date: Mar 2009 Location: Seattle, WA iTrader: (4)	Maybe push for a partial refund? Unless you don't mind shipping them back and waiting for a new set. __________________ AW/Terra \| ZSP \| ZPP \| ZCW \| iDrive \| CA Mods: BC BR coilovers \| Blacklines \| M-tech rear \| dual exhaust \| M3 steering wheel \| BMW SSK \| ZHP shift knob \| High-kick CF spoiler \| NBT Retrofit M3 front control arms \| M3 rear guide rods \| Manzo rear toe and camber links \| Monroe rear shock mounts \| Varrstoen ES1 19x9.5+20 Front, 19x11+25 rear
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03-22-2010, 02:25 PM	#11
Tee212 Banned 81 Rep 4,541 Posts Drives: yes Join Date: Oct 2008 Location: Riverside iTrader: (9) Garage List 2010 335 [8.00]	If I was gay I would say just bend over and take it in the ass.
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03-22-2010, 03:03 PM	#14
RemovedUser Guest 0 Rep n/a Posts Drives:	Push for a partial refund, and get them installed already..... Longtran "You really don't got to worry about the scuffs." True Story.
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03-22-2010, 03:51 PM	#16
BMW F22 Major General 3566 Rep 9,788 Posts Drives: ///M235i Join Date: Nov 2005 Location: Bay Area iTrader: (8)	It sounds like you really want to do an exchange. This is my opinion: if you have to post about it and doubt the opinions offered, then deep down you really want a new(er) kit. I think you should if you're planning to sell it later on down the road. Or you could just get credit for it or something like others have mentioned.
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03-22-2010, 03:54 PM	#17
E92-Lighting 860 Rep 35,253 Posts Drives: Next Generation LED Lighting Join Date: May 2008 Location: Walnut iTrader: (324)	i think a partial credit works best because shipping back is a pain as well in addition to the additional freight fees
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03-23-2010, 12:54 PM	#22
Mk23 Major 114 Rep 1,148 Posts Drives: 09 E92 Join Date: May 2008 Location: Central Florida iTrader: (0) Garage List 2009 335i Coupe [0.00]	Get a refund. If you ever sell those one day it will hurt resale. __________________ 09 - 335i E92 / Monaco Blue
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