CAS Module Fried

momo335i · 01-31-2009, 12:46 PM

Hey,

I posted this in the Canada sub-section already but want to see if anyone elsewhere had the same problem.

Back in October, my car had a steering wheel malfunction icon displayed in red on the dashboard.

So I thought, ok, steering wheel column must be replaced. But no, my SA @ BMW Autohaus in Thornhill, ON informed me that the problem was the CAS module being fried. He informed me that since I have an aftermarket amplifier (that powers the subwoofer), I would have to pay out of pocket and warranty wouldn't cover it. After replacing the CAS module, my car wouldn't start. This is due to the fact that it took them such a long time to reprogram the car. My car was at Autohaus for like a month.

Now, here's the funny part. When I went to pick up my car, I asked for the old parts back. The SA gave them to me after searching for them. Attached to the parts was a dealer warranty claim form.

Ha! I guess the dealer was trying to charge me as well as claiming warranty from BMW Canada!

Anyone else had a similar problem before?

Thanks.

Kev · 01-31-2009, 12:51 PM

That's unethical and borderline illegal. You should contact BMWNA and inform them of the situation and make sure that the dealer did not double dip.

JSpira · 01-31-2009, 02:02 PM

Quote:

Originally Posted by Kev

That's unethical and borderline illegal. You should contact BMWNA and inform them of the situation and make sure that the dealer did not double dip.

What would BMW NA have to do with this? They have no jurisdiction or influence.

momo335i · 01-31-2009, 08:26 PM

To those who are interested, here's the invoice and the dealer warranty claim form...

SolidSnake2634 · 01-31-2009, 08:31 PM

Quote:

Originally Posted by Kev

That's unethical and borderline illegal. You should contact BMWNA and inform them of the situation and make sure that the dealer did not double dip.

lol you mean bmw of canada.

Houman21 · 01-31-2009, 08:41 PM

Quote:

Originally Posted by JSpira

What would BMW NA have to do with this? They have no jurisdiction or influence.

So what would you do? Who would you contact? Is it a complete waste of time to inform BMW NA?

Barbera335 · 02-01-2009, 03:49 PM

Quote:

Originally Posted by SolidSnake2634

lol you mean bmw of canada.

I believe BMWNA covers all of North America including Canada.

Jns2001 · 02-01-2009, 04:14 PM

Why don't you confront the dealer first and see their reaction?

JSpira · 02-01-2009, 05:46 PM

Quote:

Originally Posted by Barbera335

I believe BMWNA covers all of North America including Canada.

How do you figure that?

Someone already pointed out the OP should contact BMW of Canada.

momo335i · 02-02-2009, 10:33 PM

BMW Canada basically said what the dealer said.

Wrote a letter to BMW AG back in December. Let's see if I'll get a reply!

ilgidi · 10-18-2010, 08:55 AM

well I have a similar..ish problem to yours. My car keeps displaying all sorts of error warnings, ranging from abs to steering to traction control. I took it to BMW Malta and got a software upgrade, apparently to solve the problem. This proved to be useless and took it back for another test. So far we got nowhere as the car had too many warnings and was proving difficult to trace the error. It could be the CAS. However, I am due to take it back as soon as the first error comes up to determine where the exact fault is. btw, the car is 2 and a half years old.

01-31-2009, 12:46 PM	#1
momo335i Private 4 Rep 83 Posts Drives: 335i Join Date: Jul 2008 Location: Toronto iTrader: (5)	CAS Module Fried Hey, I posted this in the Canada sub-section already but want to see if anyone elsewhere had the same problem. Back in October, my car had a steering wheel malfunction icon displayed in red on the dashboard. So I thought, ok, steering wheel column must be replaced. But no, my SA @ BMW Autohaus in Thornhill, ON informed me that the problem was the CAS module being fried. He informed me that since I have an aftermarket amplifier (that powers the subwoofer), I would have to pay out of pocket and warranty wouldn't cover it. After replacing the CAS module, my car wouldn't start. This is due to the fact that it took them such a long time to reprogram the car. My car was at Autohaus for like a month. Now, here's the funny part. When I went to pick up my car, I asked for the old parts back. The SA gave them to me after searching for them. Attached to the parts was a dealer warranty claim form. Ha! I guess the dealer was trying to charge me as well as claiming warranty from BMW Canada! Anyone else had a similar problem before? Thanks. __________________ Stanley TiSi E90 335i
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01-31-2009, 12:51 PM	#2
Kev Critical Care Anesthesiologist 481 Rep 8,828 Posts Drives: SMB F83 Join Date: Aug 2006 Location: Seattle, WA iTrader: (24) Garage List 2009 Porsche 911 Ca ... [9.50]	That's unethical and borderline illegal. You should contact BMWNA and inform them of the situation and make sure that the dealer did not double dip. __________________ kev { divinum est sedate dolorem } "your friendly neighborhood critical care anesthesiologist"
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01-31-2009, 08:26 PM	#4
momo335i Private 4 Rep 83 Posts Drives: 335i Join Date: Jul 2008 Location: Toronto iTrader: (5)	To those who are interested, here's the invoice and the dealer warranty claim form... __________________ Stanley TiSi E90 335i
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02-01-2009, 04:14 PM	#8
Jns2001 Second Lieutenant 15 Rep 269 Posts Drives: BMW 325i Join Date: Dec 2008 Location: Sao Paulo iTrader: (0)	Why don't you confront the dealer first and see their reaction?
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02-02-2009, 10:33 PM	#10
momo335i Private 4 Rep 83 Posts Drives: 335i Join Date: Jul 2008 Location: Toronto iTrader: (5)	BMW Canada basically said what the dealer said. Wrote a letter to BMW AG back in December. Let's see if I'll get a reply! __________________ Stanley TiSi E90 335i
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10-18-2010, 08:55 AM	#11
ilgidi New Member 3 Rep 24 Posts Drives: E91 320D Touring Msport Join Date: Apr 2010 Location: Malta iTrader: (0)	Problem well I have a similar..ish problem to yours. My car keeps displaying all sorts of error warnings, ranging from abs to steering to traction control. I took it to BMW Malta and got a software upgrade, apparently to solve the problem. This proved to be useless and took it back for another test. So far we got nowhere as the car had too many warnings and was proving difficult to trace the error. It could be the CAS. However, I am due to take it back as soon as the first error comes up to determine where the exact fault is. btw, the car is 2 and a half years old.
	Appreciate 0 Quote