05-14-2016, 11:02 PM | #1 |
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Seattle BMW Service Adviser Recommendation
My car is due for 20K mile service. I want to take it to Seattle BMW this time. Any recommendation for a service adviser at Seattle BMW? Has anyone asked for HUD software update at Seattle BMW? Thanks.
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05-15-2016, 07:45 AM | #2 | |
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Not asked for HUD software update (what's that about?) But Seattle is very much the way to go IMHO. Work with Alex Long.
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05-15-2016, 01:22 PM | #3 |
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Thanks F83. I will see if I can get Alex Long. My M3 is one of the first ones (got it August 2014). The old HUD has a grey color RPM display. I read that the new software update changes it to blue, so it is move visible. I want to get it updated while the car there for the 20K-mile service.
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05-16-2016, 01:14 AM | #4 |
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I work with Alex Long as well, great guy
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05-16-2016, 09:55 AM | #5 |
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I am working with Karl Peterson and he has been awesome. I recently had my gauge cluster go freaky on me (randomly rebooting) and I am hoping to get it in for a software update soon.
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05-17-2016, 12:52 AM | #7 |
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+1 on Joel Elkins, he always goes above and beyond for me!
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05-17-2016, 01:10 AM | #8 |
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Alex or Karl both good, both know our cars
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05-17-2016, 06:45 AM | #9 | |
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Good to get additional names in case Alex is busy or out. Good thread.
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05-21-2016, 10:32 PM | #10 |
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I asked for Alex Long, but I ended up with Trevor. I asked to have my M3's software updated to get the new HUD colors, and Trevor said they can't do it or would have to charge me 2 hours of labor. After I said I know people have done this and gave him the version number, he still said no, so I stood up and said I will take my car somewhere else. He didn't want me to leave and went back to ask the foreman one more them. The foreman came out and told me that I can't change to the RPM color in i-Dirve. I told him the software version number that has the updated color and he said, oh, we can do that, free of charge. LOL.
8 hours later, I got my car back with the new HUD , and I lost all the previously coded settings. I knew that would happen. I would rather have the new usable HUD than the coded settings.
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12-02-2018, 03:34 PM | #12 | |
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I think Alex is along@lithia.com
But if you call BMW Seattle ask for him and get his voicemail, he gives it there on the VM message.
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06-20-2019, 08:08 PM | #13 |
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Thanks to recommendations on here I used Alex Long @ the Seattle dealership and am pretty happy. +Would recommend and plan to keep him as my service guy if I'm doing anything dealership related.
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06-21-2019, 03:36 PM | #14 |
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I used Alex Long for the break in service on my M2C. This was last week. Everything went really well. No complaints here.
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06-21-2019, 04:17 PM | #16 |
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06-21-2019, 05:22 PM | #17 |
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Thank you. Getting Scrape Armor put in as we speak (i'm prototyping it for them since this is so new lol). I'll give y'all a review when it's on.
Also, getting the 788M wheels powder coated gloss black. I'll have the car on Monday.
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