What Happened to AR DESIGN?

bdhh · 01-27-2016, 07:00 PM

Just wondering is anyone else has recently experienced really crappy service
from AR DESIGN? I am asking because they used to be top notch. But since they changed ownership, they do not seem to give a crap. Customer support is just as important as the product for me.
Several months ago I ordered an AR Design line lock kit From ECS Tuning.
Which of course they listed as in stock, even though they Did not have any?
Got an email from ECS Tuning every 2 weeks, telling me that the item is delayed & will ship in 2 weeks. I got fed up with this after a couple of months &
Contacted ECS Tuning, to find out that they called & emailed AR DESIGN multiple time & were told the item will ship in a couple of days. Never happens.
I decided to try multiple distributors of AR DESIGN products, most of who list the item in stock, & got the same story. No stock & no communication from AR DESIGN. I even tried contacting them myself & got no response. There are so many really good product dealers on this & other sites & I think its important to let buyers know about good service & products. But if they are not good we need to let others know of our experiences.

fazman · 01-27-2016, 07:05 PM

Quote:

Originally Posted by bdhh

Just wondering is anyone else has recently experienced really crappy service
from AR DESIGN? I am asking because they used to be top notch. But since they changed ownership, they do not seem to give a crap. Customer support is just as important as the product for me.
Several months ago I ordered an AR Design line lock kit From ECS Tuning.
Which of course they listed as in stock, even though they Did not have any?
Got an email from ECS Tuning every 2 weeks, telling me that the item is delayed & will ship in 2 weeks. I got fed up with this after a couple of months &
Contacted ECS Tuning, to find out that they called & emailed AR DESIGN multiple time & were told the item will ship in a couple of days. Never happens.
I decided to try multiple distributors of AR DESIGN products, most of who list the item in stock, & got the same story. No stock & no communication from AR DESIGN. I even tried contacting them myself & got no response. There are so many really good product dealers on this & other sites & I think its important to let buyers know about good service & products. But if they are not good we need to let others know of our experiences.

You should have ordered from Mike @ n54tuning.com he would have taken care of you.

bdhh · 01-27-2016, 08:19 PM

I will give him a call.

Kevin39 · 04-04-2016, 07:55 PM

What ever came of this? Did you figure anything out? I'm seeing all these old threads about how great their downpipes are and yet their site is down and then I find this thread while googling for what is going on. Thanks for any updates

CantCatchMe · 04-04-2016, 08:12 PM

Quote:

Originally Posted by Kevin39

What ever came of this? Did you figure anything out? I'm seeing all these old threads about how great their downpipes are and yet their site is down and then I find this thread while googling for what is going on. Thanks for any updates

They went out of business.

CashedUpBogan · 05-07-2016, 09:20 AM

OP did you end up getting a hold of a line lock kit?

01-27-2016, 07:00 PM	#1
bdhh Enlisted Member 8 Rep 37 Posts Drives: 2008 black 335i convertible Join Date: Oct 2015 Location: Vancouver Canada iTrader: (0)	What Happened to AR DESIGN? Just wondering is anyone else has recently experienced really crappy service from AR DESIGN? I am asking because they used to be top notch. But since they changed ownership, they do not seem to give a crap. Customer support is just as important as the product for me. Several months ago I ordered an AR Design line lock kit From ECS Tuning. Which of course they listed as in stock, even though they Did not have any? Got an email from ECS Tuning every 2 weeks, telling me that the item is delayed & will ship in 2 weeks. I got fed up with this after a couple of months & Contacted ECS Tuning, to find out that they called & emailed AR DESIGN multiple time & were told the item will ship in a couple of days. Never happens. I decided to try multiple distributors of AR DESIGN products, most of who list the item in stock, & got the same story. No stock & no communication from AR DESIGN. I even tried contacting them myself & got no response. There are so many really good product dealers on this & other sites & I think its important to let buyers know about good service & products. But if they are not good we need to let others know of our experiences. __________________ 2008 E93 ET 11.725, 1.8 60ft 122,83 mph VRSF DP,CP, 7in intercooler, inlets. Hexon RR600s, Aquamist HSF-4 80% Meth. Robs Turbo drains, High & low side catch cans with head plugs. PE Mufflers. Fuel-it Stage 2 & TBI. Diff Brace. Line Lock. MDH Tune
	Appreciate 0 Tweet Quote

01-27-2016, 08:19 PM	#3
bdhh Enlisted Member 8 Rep 37 Posts Drives: 2008 black 335i convertible Join Date: Oct 2015 Location: Vancouver Canada iTrader: (0)	I will give him a call. __________________ 2008 E93 ET 11.725, 1.8 60ft 122,83 mph VRSF DP,CP, 7in intercooler, inlets. Hexon RR600s, Aquamist HSF-4 80% Meth. Robs Turbo drains, High & low side catch cans with head plugs. PE Mufflers. Fuel-it Stage 2 & TBI. Diff Brace. Line Lock. MDH Tune
	Appreciate 1 Quote

04-04-2016, 07:55 PM	#4
Kevin39 Lieutenant 164 Rep 411 Posts Drives: 2011 E90 N55 Join Date: Feb 2016 Location: Indiana iTrader: (0)	What ever came of this? Did you figure anything out? I'm seeing all these old threads about how great their downpipes are and yet their site is down and then I find this thread while googling for what is going on. Thanks for any updates
	Appreciate 0 Quote

05-07-2016, 09:20 AM	#6
CashedUpBogan Lieutenant Colonel 281 Rep 1,808 Posts Drives: State Transit Bus Join Date: Sep 2014 Location: Australia iTrader: (0)	OP did you end up getting a hold of a line lock kit?
	Appreciate 0 Quote