Shout out to local dealer

motownman · 01-04-2016, 08:29 PM

Just a shout out to my local dealer, Performance BMW of Chapel Hill, NC. I had noticeable front tire noise on my 2015 428i GC, like feathering. They did the alignment, which was off but that didn't fix it. Then they replaced the front OEM tires, Bridgestone Potenza S001 RFTs for free. Staggered setup. The car had only 6,000 miles.

But that didn't work. So they worked with the regional BMW rep and offered to replace, as a goodwill gesture, all FOUR tires with a different make, Contisportcontact 5 SSR RFTs.

After two days, that seemed to do the trick.

Just grateful to them for following through on all of this. Thanks to Performance BMW!
[IMG][IMG]http://i1061.photobucket.com/albums/...pslebdoyy2.jpg[/IMG][/IMG]

eluded · 01-04-2016, 09:02 PM

Nice car!

jhuber · 01-04-2016, 09:06 PM

Nice to see a good news story from a dealership! Hope it stays smooth for you nice ride

rkeefer · 01-12-2016, 10:23 AM

Glad to hear you had a good experience. Right after Christmas, I bought my first BMW -- a pre-owned 2012 BMWi 328i Luxury from a little place in Raleigh.

Love the car, but took it into Leith BMW today and they've got a whole list of problems that they won't cover under warranty (including brakes and wheels). The car place I bought it from recommended Performance over Leith. So I'll be making an appointment for Performance today to see how things differ over there.

01-04-2016, 08:29 PM	#1
motownman Enlisted Member 33 Rep 43 Posts Drives: F31 Join Date: Aug 2014 Location: NC iTrader: (0)	Shout out to local dealer Just a shout out to my local dealer, Performance BMW of Chapel Hill, NC. I had noticeable front tire noise on my 2015 428i GC, like feathering. They did the alignment, which was off but that didn't fix it. Then they replaced the front OEM tires, Bridgestone Potenza S001 RFTs for free. Staggered setup. The car had only 6,000 miles. But that didn't work. So they worked with the regional BMW rep and offered to replace, as a goodwill gesture, all FOUR tires with a different make, Contisportcontact 5 SSR RFTs. After two days, that seemed to do the trick. Just grateful to them for following through on all of this. Thanks to Performance BMW! [IMG][IMG]http://i1061.photobucket.com/albums/...pslebdoyy2.jpg[/IMG][/IMG]
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01-04-2016, 09:02 PM	#2
eluded 2JZ-GTE 3005 Rep 3,986 Posts Drives: 340 6MT, 50e, others Join Date: Nov 2015 Location: Sofia iTrader: (0)	Nice car! __________________ A man who views the world the same at 50 as he did at 20 has wasted 30 years of his life.
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01-04-2016, 09:06 PM	#3
jhuber Lieutenant 66 Rep 448 Posts Drives: 2013 335i Join Date: Feb 2010 Location: Leavenworth, KS iTrader: (2)	Nice to see a good news story from a dealership! Hope it stays smooth for you nice ride
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01-12-2016, 10:23 AM	#4
rkeefer BMW Newb 12 Rep 15 Posts Drives: 2012 328i Luxury Join Date: Jan 2016 Location: Raleigh, NC, USA iTrader: (0) Garage List 2012 BMW 328i [0.00]	Performance BMW Glad to hear you had a good experience. Right after Christmas, I bought my first BMW -- a pre-owned 2012 BMWi 328i Luxury from a little place in Raleigh. Love the car, but took it into Leith BMW today and they've got a whole list of problems that they won't cover under warranty (including brakes and wheels). The car place I bought it from recommended Performance over Leith. So I'll be making an appointment for Performance today to see how things differ over there.
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