Service Records

city1991 · 04-13-2015, 10:25 AM

I was just at a BMW shop (not the one I bought my car from). They printed out the service records for some reason. I asked if I could have them and they said its property of BMW. WTF it's my car! Is this the norm?

mike5809 · 04-13-2015, 10:27 AM

Yes, it is - BMW's policy is to not provide print outs of previous service for when you did not own the car.

Now, some dealerships don't necessarily follow this rule so your experience may vary depending on dealership.

Taran.J · 04-13-2015, 10:28 AM

Totally normal can't give records out if you bought the car used.

There is a form you can get from BMW NA and fax it to them and they will email you service records of your car one time for no charge of you can prove ownership

335NJ · 04-13-2015, 10:53 AM

My dealer told me they're unable to release them to me because there's personal info of the previous owner on them.

However a random sales rep printed them out for me after asking what brought me in that day! He just sharpied out the old owners info.

PourBoi-Jay · 04-13-2015, 01:09 PM

I was able to obtain service records for my car before I purchased it. I demanded it, and was prepared to walk out on the sale.....They were very diligent about removing all personal information from the previous owner before handing them over.

Again, this is specific to my dealership. They were extremely helpful, and a pleasure to deal with through the process.

PTinVT · 04-13-2015, 05:02 PM

See, I'm not alone on this. I'm 0 for 2 on getting printed records on cars that I own.

335NJ · 04-13-2015, 05:12 PM

Quote:

Originally Posted by PTinVT

See, I'm not alone on this. I'm 0 for 2 on getting printed records on cars that I own.

Goto dealer, suggest to sales rep you're looking to sell car to friend to buy a new BMW, ask for service history since the deals on the fence due to no records. Worth a shot!

PDX-335i · 04-13-2015, 05:19 PM

I sent an email to the SA at my dealership and got all the records. There was no personal info on them, but boy was I surprised at what I did see. About $6k work of work in the last year before I bought the car all paid for by a 3rd party warranty the PO had purchased. It's making me think about getting a warranty myself.

04-13-2015, 10:25 AM	#1
city1991 Captain 231 Rep 788 Posts Drives: 2015 535i x drive F10 Join Date: Mar 2014 Location: Iowa iTrader: (1)	Service Records I was just at a BMW shop (not the one I bought my car from). They printed out the service records for some reason. I asked if I could have them and they said its property of BMW. WTF it's my car! Is this the norm?
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04-13-2015, 10:27 AM	#2
mike5809 Major 131 Rep 1,086 Posts Drives: '11 335i M-Sport [LeMans Blue] Join Date: May 2011 Location: York, PA iTrader: (7) Garage List 2011 BMW 335i M-Spo ... [9.66]	Yes, it is - BMW's policy is to not provide print outs of previous service for when you did not own the car. Now, some dealerships don't necessarily follow this rule so your experience may vary depending on dealership. __________________ '11 335i M-Sport xDrive Coupe [LMB] COBB V3 & PTF Tune \| E45 \|4in BERK DP \| VRSF 5in FMIC \| BMS Intake \| ER CP \| Exotics Tuning CF Lip \| CF Diffuser \| Eibach Springs \| Bilstein Shocks '07 BMW 335i Coupe & BMW Z4 3.0i - Gone
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04-13-2015, 10:28 AM	#3
Taran.J Major General 1103 Rep 7,063 Posts Drives: BMW, LEX, MBZ, RAM, TESLA Join Date: Jul 2012 Location: Graham, WA iTrader: (7)	Totally normal can't give records out if you bought the car used. There is a form you can get from BMW NA and fax it to them and they will email you service records of your car one time for no charge of you can prove ownership __________________ E90 Build Thread (SOLD) http://www.e90post.com/forums/showthread.php?t=809436 F15 Build Thread (SOLD) http://f15.bimmerpost.com/forums/sho....php?t=1064084
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04-13-2015, 10:53 AM	#4
335NJ Colonel 533 Rep 2,872 Posts Drives: 2008 335i 6MT E90 Join Date: Feb 2014 Location: NJ/Philadelphia Suburbs iTrader: (1)	My dealer told me they're unable to release them to me because there's personal info of the previous owner on them. However a random sales rep printed them out for me after asking what brought me in that day! He just sharpied out the old owners info.
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04-13-2015, 01:09 PM	#5
PourBoi-Jay Captain 326 Rep 613 Posts Drives: 2009 335i M-Sport Join Date: Jun 2014 Location: Central CT iTrader: (3)	I was able to obtain service records for my car before I purchased it. I demanded it, and was prepared to walk out on the sale.....They were very diligent about removing all personal information from the previous owner before handing them over. Again, this is specific to my dealership. They were extremely helpful, and a pleasure to deal with through the process. __________________ 2009 E90 335i Black Sapphire \|\| Oyster \|\| M-Sport \|\| 6spd BMW-Performance\|\|OEM+\|\|Cobb\|\|Wagner\|\|CP-e\|\|AFE\|\|Forge\|\|ER\|\|BMS\|\|Lux\|\|RB\|\|Bridgestone\|\|Manz o\|\|Bilstein\|\|Eibach\|\|Whiteline
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04-13-2015, 05:02 PM	#6
PTinVT armchair enthusiast 221 Rep 1,019 Posts Drives: 18 340xi, 02 325Cic, 93 850Ci Join Date: Feb 2009 Location: Burlington, VT iTrader: (3)	See, I'm not alone on this. I'm 0 for 2 on getting printed records on cars that I own. __________________ '18 340i xDrive EB/Dakota, 6-speed manual, M-sport '02 325Cic vert AW/Montana leather, 5-speed manual, premium/removable hardtop '93 850Ci Oxford Green/Parchment, auto '71 Buick Riviera, 455 V8 land yacht
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04-13-2015, 05:19 PM	#8
PDX-335i Private First Class 22 Rep 118 Posts Drives: 2009 E90 335i Sport Join Date: Jan 2015 Location: Portland, OR iTrader: (0)	I sent an email to the SA at my dealership and got all the records. There was no personal info on them, but boy was I surprised at what I did see. About $6k work of work in the last year before I bought the car all paid for by a 3rd party warranty the PO had purchased. It's making me think about getting a warranty myself.
	Appreciate 0 Quote