[JoshB25]

Today the car was booked in to have a possible issue with the coding of the TPMS sorted as they were coming on for no reason. So took the car to the local dealer and handed over the key. As I did (and always do) I said, please DO NOT WASH the car!! When I went to pick the car up they had washed it and WOW!! What a f*cking mess they have made!! Now, I can assure you that these marks were NOT in the car before it went as I am big into detailing and the only person who washes my car is me and it is done properly. 0ppm water, Swissvax mitt, 2 bucket method, microfibre drying towels etc etc. Got the car home and inspected with lights! Gutted. Not sure what to do.














The holograms and light scratches are all over!

[Pablo68]

Well I know what I'd do: forget about it and get on with my life, but then my car gets washed when it rains and in between you can't see the scratches due to all the mud and grime. What you can do about it I have no idea sorry

When I were a lad we used to remark that just about anything short of down to metal would buff out with a bit of T-Cut. That may be your solution here.

[JoshB25]

To some this wouldn't matter but to someone who actually spends time doing it properly to avoid this sort of thing is very annoying

[Pablo68]

Originally Posted by JoshB25

To some this wouldn't matter but to someone who actually spends time doing it properly to avoid this sort of thing is very annoying!!

Got to admit it does look like they polished it with steel wool, read my second paragraph. But I doubt you'll have much joy getting any recompense from the garage.

[JoshB25]

Originally Posted by Pablo68

Read my second paragraph

Just read it. T-Cut is old school. Still got a red bottle from about 10 years ago!

[amaar_malik]

I have a detailing company and that is terrible, the only way u will get that out is with a machine polish. If you can feel the scratches then a polish will not get it out

[Pablo68]

Originally Posted by JoshB25

Just read it. T-Cut is old school. Still got a red bottle from about 10 years ago!

It still works magic on swirls like yours. Old school is often the best

Have you seen how deep they are yet? Is it actually scratches through he lacquer (eg they had grit in ther shitty cloth) or are they just surface marks?

[malc1]

I know it's a bit late now mate but I've got one off these signs for my new car as I've seen this before.

http://www.i4detailing.co.uk/shop/i4...ging-sign.html

I always ask for my vehicle to be looked after when at the dealers but it very rarely is and I wonder how many vehicles actually come out as they went in.

I actually hate any of my vehicles going near the dealers as I really don't trust them one bit.
I have had wheels damaged,scratches left,internal trim touched up with a black marker and broken pieces of trim just left hanging off.
Just learnt the other day that my sister had taken her Mini Cooper in to the same dealer and this has come out with serious paint damage on the bonnet.
After being spun a right load of crap she is currently dealing directly with BMW customer services.

Anyway sorry to see this and I would have gone ape,but it would not have done any good.

[JoshB25]

Originally Posted by amaar_malik

I have a detailing company and that is terrible, the only way u will get that out is with a machine polish. If you can feel the scratches then a polish will not get it out

Yeh Ive got all the stuff to do it but its not exactly the quickest process lol. I had to correct things the day I picked it up.

[jumperjohn]

Originally Posted by JoshB25

To some this wouldn't matter but to someone who actually spends time doing it properly to avoid this sort of thing is very annoying

I agree with you this is awful. I took my car to get it washed and afterwards I found a few scratches, I used elbow grease and managed to remove them.

This product may help:
http://www.amazon.co.uk/Farecla-Prof...cratch+remover

It maybe worth visiting a detailer to get the car professionally machined polished, it looks bad but can be fixed easily.

I would be inclined to ask the dealer for some assistance.

Pablo, crap attempt at trolling, if you don't care or offer limited advice then keep quiet.

[Hprice1099]

Originally Posted by JoshB25

To some this wouldn't matter but to someone who actually spends time doing it properly to avoid this sort of thing is very annoying

I'd be fuming, I always tell the dealer not to wash it also. I'd call the service manager and complain. You never know you might get something out of it

[JoshB25]

Originally Posted by Pablo68

It still works magic on swirls like yours. Old school is often the best

Have you seen how deep they are yet? Is it actually scratches through he lacquer (eg they had grit in ther shitty cloth) or are they just surface marks?

They will come out with a proper correction but don't see why I should bust my balls to rectify their mess!

[JoshB25]

Originally Posted by Hprice1099

I'd be fuming, I always tell the dealer not to wash it also. I'd call the service manager and complain. You never know you might get something out of it

Oh yes, he will be getting a right ear full. They left a thank you thing hung from my rear view mirror. Ripped it up and chucked it on the forecourt! Childish but made me feel a bit better lol

[Daftasabrush]

TBH I'd be fucking livid if they did that to mine

Before my car was even off the transporter, I told them to not touch it, and they seemed to abide by that. I collected it with the plastic sheeting still on and the interior protection still on. Happy days. I still found swirl marks on the black plastic, meaning someone had touched it. I paid quite a lot of money to get the car detailed, corrected and protected, and so if someone did this to my car, I'd, frankly, want to kill them!

I'd get them to pay for a professional detailer to correct it.

[....,,,,..,,..]

Originally Posted by JoshB25

They will come out with a proper correction but don't see why I should bust my balls to rectify their mess!

Exactly,


That totally sucks.

I leave a large A4 piece of paper on dash etc saying don't wash bloody car.

I would get round there tomorrow or so.

[malc1]

Just why o why can they not look after our cars.
What's wrong with them??

[Rich9600]

I feel for you mate.

I forgot to ask them not to wash it and similar happened to my car. Thankfully just shallow marks in my wax coat, after a good wash and I was able to simply and relatively quickly add a little more wax and buff them all out.

I hope your damage is similarly light. I think they washed my car with a brush or the like.

[JoshB25]

Originally Posted by Daftasabrush

TBH I'd be fucking livid if they did that to mine

Before my car was even off the transporter, I told them to not touch it, and they seemed to abide by that. I collected it with the plastic sheeting still on and the interior protection still on. Happy days. I still found swirl marks on the black plastic, meaning someone had touched it. I paid quite a lot of money to get the car detailed, corrected and protected, and so if someone did this to my car, I'd, frankly, want to kill them!

I'd get them to pay for a professional detailer to correct it.

Finally someone who thinks just like me!!! Thought I was alone in my OCD world lol! There's not many of us though! Ive thought about kicking up a stink but are they really going to care? 90% of customers have their cars washed after servicing or warranty work. Its proving it too I guess! And would they pay £400+ for it to be re done?!?!

[JoshB25]

Originally Posted by Brigand

Exactly,


That totally sucks.

I leave a large A4 piece of paper on dash etc saying don't wash bloody car.

I would get round there tomorrow or so.

I know you feel my pain about this mate! Totally pissed!

[malc1]

They have got a car wash at my local dealer.
That's not good for starters....

[jusdorange]

That's crazy

I wonder how it's that bad, I don't bother with any fancy technique

I just used car shampoo and a tea towel lol the tea towel was good and didn't leave any swirlmarks at all

[Proftinkerpot]

That is shocking. I would speak to the dealer and show them the marks and explain that they acted against your wishes and see what they offer as a resolution.