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03-15-2019, 09:55 AM | #89 |
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What do they do to be on the excellence list?
From my perspective they need to change the rating and divide the dealerships into categories. It is very hard to be a good dealer in NYC because pple are crazy here as are the dealers. Metropolitan areas have limited space, test drives are a nightmare for all, etc etc.
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03-15-2019, 12:54 PM | #90 |
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Despite other comments, I have had very good service and sales experiences at Pacific BMW in Glendale for about 7 years and 2 car purchases. Greg Poland, Internet Sales Manager takes great care of his customers.
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03-16-2019, 09:06 PM | #94 |
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Interesting to see the negative comments about Pacific. I found the buying experience with them to be fantastic. Plus I got a great deal and the exact car I wanted. That said, I've never experineced maintenance with them (not a LA local).
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03-17-2019, 08:46 AM | #95 | |
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To all of my South Florida forum friends (and Ibiza too) how in the hell is Braman WPB on this list twice? That place is a joke and no one in their right mind buys there..... |
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03-17-2019, 08:50 PM | #96 | ||||
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Braman on the other hand. . . Never have I seen sales staff with such an aura of superiority! I thought the higher volume east coast dealers might have better pricing. They comically tried to sell me on the "prestige" of having a Braman license plate bracket on my car like it was something other people and valets would acknowledge.
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03-17-2019, 10:34 PM | #97 | |
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Luckily, I never had to deal with Braman before leaving West Palm Beach. Your description fits another dealer on the list, Pacific BMW in Glendale, CA. They have had asking prices 25K over sticker.
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03-17-2019, 10:41 PM | #98 |
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Why is Crevier BMW on that list? They're probably the worst dealership in the whole state of California aside from BMW Ontario. I've heard a lot of great things about San Rafael.
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03-18-2019, 08:37 AM | #99 | |||||
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03-18-2019, 08:40 AM | #100 | ||
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03-18-2019, 09:45 AM | #101 |
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03-18-2019, 10:25 AM | #102 |
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congrats to passport BMW! we've had great experiences buying our last 2 CPO bimmers from Teric at passport BMW and wont hesitate to go back when we're ready for the next purchase.
i wish i remembered the names of the 2 guys in the finance department for each of those sales, because they were awesome as well. my worst experiences in other BMW dealerships has been in the finance departments where they employ high pressure sales, shaming, or borderline lying in attempt to sell customers add-ons and aftermarket products / services. the WORST in my experience was BMW of alexandria and i havent been back there in 9 years -- guy wouldnt let up on the gap insurance even though i had a $6K trade-in credit and was also putting $4K into the deal for my loaded E91 CPO that had already been discounted below KBB fair, and i was only financing for 48 months...just unreal. service department at passport has been really solid as well...have been using them consistently now for 5 years.
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03-19-2019, 07:54 AM | #103 | |
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03-19-2019, 10:48 AM | #104 |
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I've never had any issues with them and I bought my car from them. They helped when Century West (where I DID purchase a vehicle) didn't want to bother after signing the contract on a CPO vehicle. They've always treated me and my cars perfectly.
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03-19-2019, 10:56 AM | #105 |
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If it's a low production car, they ALL do. Century West was asking 80K over sticker for an M4 GTS. Car sat forever. I think I saw one M2 at Pacific about 10K over sticker when they were first coming out. No dealership no matter what make, is immune to price gouging on halo cars.
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03-20-2019, 07:00 PM | #106 |
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bought my m2 from one of the dealers on this list early this yr - fort wayne. the management was spot on but my specific sales specialist left a lot to be desired over the phone. Overall experience 7/10. I had my car shipped to my state.
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03-21-2019, 08:18 AM | #108 |
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Somewhere other than the North America (BMWNA) list...
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03-21-2019, 01:57 PM | #109 |
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Neither BMW of Austin (which usually makes it ) or BMW of South Austin(opened June 2018) made the list. Personally purchased cars from both dealerships. Service department at BMW of Austin is top notch. Sales department are bunch of entitled pricks who aren't into giving deals. Maybe it's changed since we have another dealership in town. BMW South Austin experience great. Gave me 9k more for trade in and the process was smooth. Also the dealership looks amazing.
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03-30-2019, 11:54 AM | #110 |
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Not surprised BMW of Akron missed the list again! I picked up my M4 from there 3 years ago (they were on 2016 list), and was definitely a better dealership back then!!
I’m really enjoying BMW of Toledo! They have a great team!
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