Dealer not giving me the production number!?

Diesel123 · 04-06-2007, 03:10 PM

I ordered my car back in mid Febuary, and received a call from my dealer last week and the CA told me that my car is in on order. I then tried to call the dealership to ask for a production number because through this forum I found out we can track our cars. I called the CA a bunch of times and he always gives me something like ill get the production number to you later in the day and never does. Im starting to get a little annoyed, and I feel that I wont get my car in May as promised. Is there any way i can track my car without a production number, and if my car is still on order and hasnt started production yet, what kinda of timeframe will I expect to see my car?? If anyone has any ideas please post....thanks!

STE92VE · 04-06-2007, 03:13 PM

Immediately call the sales manager of the dealership and relay your story. If you have not received a production #, you don't have a car assigned to you.

bigrobb2 · 04-06-2007, 04:47 PM

Agreed I smell BS. You should ask him when was the Production number assigned then ask him to transfer you to the manager and see what he says.

scottp999 · 04-06-2007, 05:19 PM

Call the manager, also call the BMW 800# and see if they can look you up by name. 18008311117

If they have you assigned to a car they should be able to look you up.

psychoactive · 04-06-2007, 09:06 PM

that asshole is lying

purplewidow · 04-06-2007, 09:33 PM

yeah he is you get a prod# in a couple days!! my CA gave me a full print out the day i ordered and the next day i think i got my prod#...whatever it was within 1 or 2 days!!! i ordered feb 2nd and i am getting my car this upcoming week by the following wednesday for sure!!!! it is getting in the port today or tomorrow!!! your CA is should be able to tell you that in under 1 min!!! if i was you i would go to the dealer and have them print me out my vehicle specs and the ETK sheet with all the ordering steps and such which will have all your data and shows the steps it takes from "On order" to "Delivery"!!! i think he might be screwing with you!!!
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theroyalwe · 04-06-2007, 10:00 PM

diesel,
list all the options and colors and stuff for your car and I'll do a search for 'sold' vehicles in NJ and hopefully it will come up. I can't get you the prod. number, but I can verify a car if it's there and tell you where it is in the progress.

BoostedBMW · 04-06-2007, 10:08 PM

I would go down there in person and if he still BS's you then I would go and speak to the sales manager right there on the spot. I had to fight to get mine also since they had lied about modifying an existing order and I had to wait for them to get May production #'s just the other day.

kostas09 · 04-06-2007, 11:31 PM

yeah I'm having the same exact problem as you. I ordered my car the first week of March and my salesman told me he would get me the production number asap. I called him a couple times since then and every time he told me he didn't have it yet. Yesterday I went in and talked to a different salesman. Had him check and see if he had my prod number, the guy told me that the computer says "On Order", no production number, and to expect delivery end of June. Though my salesman told me end of April.

Issue now is that I found someone to sell my ML430 to the last week of April (for $10k, which is pretty good deal).. and now I won't have a car for 2 months. I had figured i can go without a car until mid may.. but no way end of June... don't know what to do now... I want to argue and get them to give me a car for my troubles lol

e92sam · 04-06-2007, 11:52 PM

Quote:

Originally Posted by Diesel123

I ordered my car back in mid Febuary, and received a call from my dealer last week and the CA told me that my car is in on order. I then tried to call the dealership to ask for a production number because through this forum I found out we can track our cars. I called the CA a bunch of times and he always gives me something like ill get the production number to you later in the day and never does. Im starting to get a little annoyed, and I feel that I wont get my car in May as promised. Is there any way i can track my car without a production number, and if my car is still on order and hasnt started production yet, what kinda of timeframe will I expect to see my car?? If anyone has any ideas please post....thanks!

They are stringing you along big time. Your production slot went to someone else in March and April, or they could give you one right now. My CA did not BS, had my number within 24 hrs. Hopefully you are not leasing, those rates only lock for 60 days. Cancel your order and find another dealer. You are not being treated right. Good Luck!

fragadellic · 04-07-2007, 12:56 AM

When you order a car and they don't give you the production number immediately it's because you ordered a future production allocation. If they sell more cars than they have allocations for, you have a serious problem because you are in a pool of people who are waiting for allocations.

I ordered in mid-March and took an unsold allocation for a 335i coupe tentatively scheduled for a Week 16 production. He printed my Vehicle Inquiry Report and the production number was right there on the printout.

The bottom line is that there is NO WAY that you ordered in February and don't have an allocation yet. That would mean that not only did you not get a March allocation car, but you also didn't get an April allocation car. That means the soonest you could expect a May production number is around the end of April - if they haven't sold those already too. You need to get up tomorrow morning, go down to the dealership, and demand your deposit back immediately.

You can absolutely do no worse by starting over with another dealer in NJ or NY. BTW, help everyone else out and tell us which dealer you ordered the car from!!!

According to the BMW USA website, there are 18 BMW dealers in NJ. Contact the internet sales manager of every one of them (except your current one of course!) via email and tell them to give you their bottom line out the door price on the configuration you want. Tell them you want to order a car for which they have an existing unsold allocation and can supply you with a production number when you come in with your depost.

That will weed out the asshole dealers who are just screwing with you. With 18 dealers in NJ, you have a great chance that you'll get more than a couple who are willing to work with you honestly.

Good luck!!!

SoYank · 04-07-2007, 05:05 AM

Tell him if he won't give you the production number then and there you're gonna give him all 1's., and then only because you can't give zeros.

STE92VE · 04-07-2007, 06:43 AM

Quote:

Originally Posted by BoostedBMW

I would go down there in person and if he still BS's you then I would go and speak to the sales manager right there on the spot. I had to fight to get mine also since they had lied about modifying an existing order and I had to wait for them to get May production #'s just the other day.

Unfortunately, this appears to be SOP when demand is higher than supply. Your best defense is to gain as much knowledge about the ordering process from this forum as you can, so you are prepared to deal with all the pitfalls.

Diesel123 · 04-07-2007, 08:56 AM

Thanks for all the responses I greatly appreciate it. I definetely will go to the dealer now after hearing what everyone just posted. I am not desperate for a car because I have one that I still can drive around but I do not like being stringed along or being lied to. I definetely will ask for my deposit back if they didnt assign me a production number. theRoyalwe...I ordered a black 328xi auto with coral red interior and grey poplar trim.

Option: Nav, bmw assist, logic 7, sirius, sport package, cold weather, premium

If you can let me know if a car was ordered with those specs...that would be great!

rmorin49 · 04-07-2007, 09:59 AM

Some dealers demand a deposit for an allocation. Did you give them any money or get anything in writing? If not, you are probably screwed.

rsj · 04-07-2007, 10:00 AM

I had exactly the same problem when I ordered from my dealer in S. Fl. back in February. However, after placing the order I immediately started pressuring the CA for a production number. In 2 weeks it became apparent that he didn't have one, and I gave them an ultimatum.... either give me the number or cancel the order and give my deposit back. At that point he admitted they didn't have any allocations available, and that he wasn't sure they'd even have any available in March. Why they have to lie is beyond me!

I called around until I found a dealer that did have a vehicle already ordered for stock that was close to production that could be changed and placed an order with him. I had the production number and printout on the car before I left the dealership. Car finished production about a week ago and is already scheduled for a Performance Center Delivery.

Bottom line.... if they can't give you a production number they haven't ordered it.

Radioactive Man · 04-07-2007, 10:23 AM

Diesel, I'm in a similar situation, except I only ordered my car about a week and a half ago. I've been back and forth with the dealer on the phone and he has been unable to provide me with a production #. After reading this thread, I'm starting to get a little worried. He did forward me a Vehicle Inquiry Report, but there's no Production # listed on it.

theroyalwe · 04-07-2007, 11:11 AM

Quote:

Originally Posted by Diesel123

Thanks for all the responses I greatly appreciate it. I definetely will go to the dealer now after hearing what everyone just posted. I am not desperate for a car because I have one that I still can drive around but I do not like being stringed along or being lied to. I definetely will ask for my deposit back if they didnt assign me a production number. theRoyalwe...I ordered a black 328xi auto with coral red interior and grey poplar trim.

Option: Nav, bmw assist, logic 7, sirius, sport package, cold weather, premium

If you can let me know if a car was ordered with those specs...that would be great!

Diesel;

your car is in 150 status, meaning it is actually IN PRODUCTION right now. all your options are there and the car seems to be fine. there is certainly a prod# assigned as there is already a VIN for the car. if you want the last 7 of your vin just send me a PM.

BTW, your prod was week 15.

rest easy... they may not be getting you the info quickly, but at least the car is moving forward.

STE92VE · 04-07-2007, 11:17 AM

Quote:

Originally Posted by theroyalwe

diesel,
list all the options and colors and stuff for your car and I'll do a search for 'sold' vehicles in NJ and hopefully it will come up. I can't get you the prod. number, but I can verify a car if it's there and tell you where it is in the progress.

Quote:

Originally Posted by theroyalwe

Diesel;

your car is in 150 status, meaning it is actually IN PRODUCTION right now. all your options are there and the car seems to be fine. there is certainly a prod# assigned as there is already a VIN for the car. if you want the last 7 of your vin just send me a PM.

BTW, your prod was week 15.

rest easy... they may not be getting you the info quickly, but at least the car is moving forward.

The question of the day is.....Why didn't the CA that took the order, go the extra mile for his customer? I would definitely have a conversation with either the SM or the GM of your dealership.

theroyalwe....you are

purplewidow · 04-07-2007, 11:29 AM

shit even i want to thank the royalwe and he did nothing for me!!!

________
Weed Vaporizer

theroyalwe · 04-07-2007, 12:07 PM

it's no problem.. I'd hate to be in his shoes. long before I became a CA I went through the whole ordering process and spent days online tracking the boat and everything... hopefully he'll be able to get the info from his CA about that stuff, because I think it really adds to the buying experience. unfortunately some CA's are more 'salesmen' than 'advisors'. smack me if I ever get like that!

Diesel123 · 04-07-2007, 03:52 PM

Thanks for the info Theroyalwe....I called up the sales manager today and they finally gave me the production #. I was soo relieved at that point..I dont understand why the salesperson could not just give it to me, and I had to go through the general manager to receive the production #. But in the end all that matters is that my car is production

. For everyone else who is still waiting for their production #..it definetely sucks....but sooner or later ull get urs..and it will well worth it. Thanks everyone for all ur responses and help on this issue.

04-06-2007, 03:10 PM	#1
Diesel123 New Member 5 Rep 21 Posts Drives: e92 328xi Join Date: Mar 2007 Location: New Jersey iTrader: (0)	Dealer not giving me the production number!? I ordered my car back in mid Febuary, and received a call from my dealer last week and the CA told me that my car is in on order. I then tried to call the dealership to ask for a production number because through this forum I found out we can track our cars. I called the CA a bunch of times and he always gives me something like ill get the production number to you later in the day and never does. Im starting to get a little annoyed, and I feel that I wont get my car in May as promised. Is there any way i can track my car without a production number, and if my car is still on order and hasnt started production yet, what kinda of timeframe will I expect to see my car?? If anyone has any ideas please post....thanks!
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04-06-2007, 03:13 PM	#2
STE92VE STEVIL Empire 219 Rep 6,297 Posts Drives: Fast Join Date: May 2006 Location: Long Island, NY iTrader: (0)	Immediately call the sales manager of the dealership and relay your story. If you have not received a production #, you don't have a car assigned to you. __________________ 2007 E92 328i 6MT-Space Gray/Black Dakota/Gray Poplar w/heated seats-PCD 4/27/07 (SOLD) 2009 E90 328i xDrive 6AT-Space Gray/Oyster Dakota/Dark Burl Walnut w/ZPP,ZCW,Xenons-ED 4/17/09 - Redelivery 5/30/09 (SOLD) 2014 E84 xDrive28i 8AT-Alpine White/Black Nevada/Silver Matte w/ZMV,ZLP,494 - DD 3/14/14 (SOLD)
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04-06-2007, 04:47 PM	#3
bigrobb2 First Lieutenant 65 Rep 360 Posts Drives: 2019 X5 40i Join Date: Feb 2007 Location: NY (Long Island) iTrader: (0)	Agreed I smell BS. You should ask him when was the Production number assigned then ask him to transfer you to the manager and see what he says.
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04-06-2007, 05:19 PM	#4
scottp999 Brigadier General 133 Rep 4,764 Posts Drives: 4runner SR5 Join Date: Mar 2007 Location: MD iTrader: (2) Garage List 2007 BMW 335 [9.00]	Call the manager, also call the BMW 800# and see if they can look you up by name. 18008311117 If they have you assigned to a car they should be able to look you up.
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04-06-2007, 09:06 PM	#5
psychoactive Banned 19 Rep 192 Posts Drives: 2007 328i Coupe Join Date: Mar 2007 Location: San Diego iTrader: (0)	that asshole is lying
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04-06-2007, 09:33 PM	#6
purplewidow Lieutenant Colonel 51 Rep 1,928 Posts Drives: e92 335 Join Date: Feb 2007 Location: Chicago iTrader: (2)	yeah he is you get a prod# in a couple days!! my CA gave me a full print out the day i ordered and the next day i think i got my prod#...whatever it was within 1 or 2 days!!! i ordered feb 2nd and i am getting my car this upcoming week by the following wednesday for sure!!!! it is getting in the port today or tomorrow!!! your CA is should be able to tell you that in under 1 min!!! if i was you i would go to the dealer and have them print me out my vehicle specs and the ETK sheet with all the ordering steps and such which will have all your data and shows the steps it takes from "On order" to "Delivery"!!! i think he might be screwing with you!!! ________ IOLITE PORTABLE VAPORIZER Last edited by purplewidow; 03-29-2011 at 07:50 PM..
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04-06-2007, 10:00 PM	#7
theroyalwe BMW CA 5 Rep 304 Posts Drives: MINI, all BMW's Join Date: Feb 2007 Location: SE PA iTrader: (0)	diesel, list all the options and colors and stuff for your car and I'll do a search for 'sold' vehicles in NJ and hopefully it will come up. I can't get you the prod. number, but I can verify a car if it's there and tell you where it is in the progress. __________________
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04-06-2007, 10:08 PM	#8
BoostedBMW Moderator 133 Rep 6,775 Posts Drives: TiAg E92 335 Join Date: Oct 2006 Location: Raleigh, NC iTrader: (14) Garage List 2003 S2000 [0.00]	I would go down there in person and if he still BS's you then I would go and speak to the sales manager right there on the spot. I had to fight to get mine also since they had lied about modifying an existing order and I had to wait for them to get May production #'s just the other day. __________________ -Michael. Berlina Black S2000 CR is now in the garage l 19" Rial Daytona Race l KW V2 l Eisenhaus Race Exhaust l
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04-06-2007, 11:31 PM	#9
kostas09 Enlisted Member 2 Rep 38 Posts Drives: 2008 E92 335xi Join Date: Jan 2007 Location: New York iTrader: (0)	yeah I'm having the same exact problem as you. I ordered my car the first week of March and my salesman told me he would get me the production number asap. I called him a couple times since then and every time he told me he didn't have it yet. Yesterday I went in and talked to a different salesman. Had him check and see if he had my prod number, the guy told me that the computer says "On Order", no production number, and to expect delivery end of June. Though my salesman told me end of April. Issue now is that I found someone to sell my ML430 to the last week of April (for $10k, which is pretty good deal).. and now I won't have a car for 2 months. I had figured i can go without a car until mid may.. but no way end of June... don't know what to do now... I want to argue and get them to give me a car for my troubles lol __________________ 2008 E92 335xi - Alpine White/Cream Beige(Burl Walnut) - Sport, Premium, Cold Weather, Navi, Auto, Paddles, HD Radio, IPod/USB
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04-07-2007, 12:56 AM	#11
fragadellic Captain 15 Rep 949 Posts Drives: 335i Coupe BSM Join Date: Feb 2007 Location: Arizona iTrader: (0)	OMG - don't walk, RUN to your dealer and get your depost back!!! When you order a car and they don't give you the production number immediately it's because you ordered a future production allocation. If they sell more cars than they have allocations for, you have a serious problem because you are in a pool of people who are waiting for allocations. I ordered in mid-March and took an unsold allocation for a 335i coupe tentatively scheduled for a Week 16 production. He printed my Vehicle Inquiry Report and the production number was right there on the printout. The bottom line is that there is NO WAY that you ordered in February and don't have an allocation yet. That would mean that not only did you not get a March allocation car, but you also didn't get an April allocation car. That means the soonest you could expect a May production number is around the end of April - if they haven't sold those already too. You need to get up tomorrow morning, go down to the dealership, and demand your deposit back immediately. You can absolutely do no worse by starting over with another dealer in NJ or NY. BTW, help everyone else out and tell us which dealer you ordered the car from!!! According to the BMW USA website, there are 18 BMW dealers in NJ. Contact the internet sales manager of every one of them (except your current one of course!) via email and tell them to give you their bottom line out the door price on the configuration you want. Tell them you want to order a car for which they have an existing unsold allocation and can supply you with a production number when you come in with your depost. That will weed out the asshole dealers who are just screwing with you. With 18 dealers in NJ, you have a great chance that you'll get more than a couple who are willing to work with you honestly. Good luck!!! __________________ E92 335i Coupe Delivered 5.30.07 \| Black Sapphire \| Black Dakota \| Grey Poplar \| OEM 230 19" Wheels \| Michelin PS2s \| GP Thunder 8500K Angels __________________________________________________ __________
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04-07-2007, 05:05 AM	#12
SoYank Major General 571 Rep 7,519 Posts Drives: 2009 E90 335i MT Join Date: Mar 2006 Location: Vinton, Virginia iTrader: (1) Garage List 2009 BMW E90 335i S ... [9.00]	Tell him if he won't give you the production number then and there you're gonna give him all 1's., and then only because you can't give zeros. __________________ **2009 E90 335i Montego Blue · Black Leather · Burl Walnut · 6MT · US Spec** SatNav • ZPP • ZCW • 6FL • TPMS • iDrive • PDC • HWS • Xenons • BMW Assist • Power Rear Sunshade • Logic 7 European Taillights • Rear Foglamp • OEM Alarm • PicoTray • DataToys XM-DVR • Multi-view Processor Quaife ATB LSD • Short Shift Knob • Hartge Anti-Roll Bars • AP Racing Front Brakes • 19" Style 269
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04-07-2007, 08:56 AM	#14
Diesel123 New Member 5 Rep 21 Posts Drives: e92 328xi Join Date: Mar 2007 Location: New Jersey iTrader: (0)	Thanks for all the responses I greatly appreciate it. I definetely will go to the dealer now after hearing what everyone just posted. I am not desperate for a car because I have one that I still can drive around but I do not like being stringed along or being lied to. I definetely will ask for my deposit back if they didnt assign me a production number. theRoyalwe...I ordered a black 328xi auto with coral red interior and grey poplar trim. Option: Nav, bmw assist, logic 7, sirius, sport package, cold weather, premium If you can let me know if a car was ordered with those specs...that would be great!
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04-07-2007, 09:59 AM	#15
rmorin49 Major 53 Rep 1,162 Posts Drives: 11 335d/10 Z4 s30i Join Date: Nov 2006 Location: Hagerstown, MD iTrader: (1)	Some dealers demand a deposit for an allocation. Did you give them any money or get anything in writing? If not, you are probably screwed. __________________ Colonel (Retired), US Army/Hagerstown, MD 2016 518ixdrive/MSport AW/Ivory White ED-01-10 2010 Z4s30i AW/Beige/Burl/ 6MT/SP/PP/CWP/NAV/ipod/USB/CA (retired) 2011 335d BS/Oyster/PP/CWP/NAV/ipod/USB(Daily Driver) 30+ mpg(retired)
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04-07-2007, 10:00 AM	#16
rsj New Member 1 Rep 21 Posts Drives: 335i Cabrio Join Date: Mar 2007 Location: Coral Springs, FL iTrader: (0) Garage List 2007 335i Convertible [0.00]	I had exactly the same problem when I ordered from my dealer in S. Fl. back in February. However, after placing the order I immediately started pressuring the CA for a production number. In 2 weeks it became apparent that he didn't have one, and I gave them an ultimatum.... either give me the number or cancel the order and give my deposit back. At that point he admitted they didn't have any allocations available, and that he wasn't sure they'd even have any available in March. Why they have to lie is beyond me! I called around until I found a dealer that did have a vehicle already ordered for stock that was close to production that could be changed and placed an order with him. I had the production number and printout on the car before I left the dealership. Car finished production about a week ago and is already scheduled for a Performance Center Delivery. Bottom line.... if they can't give you a production number they haven't ordered it. __________________ Steve -------------------------------------------- Space Gray - Cream Beige - Dark Walnut - Steptronic - All Options
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04-07-2007, 10:23 AM	#17
Radioactive Man Up and atom! 6 Rep 122 Posts Drives: '07 Montego E92 328i Join Date: Mar 2007 Location: Washington Twp, NJ iTrader: (0)	Diesel, I'm in a similar situation, except I only ordered my car about a week and a half ago. I've been back and forth with the dealer on the phone and he has been unable to provide me with a production #. After reading this thread, I'm starting to get a little worried. He did forward me a Vehicle Inquiry Report, but there's no Production # listed on it. __________________ Montego Blue e92 328i 6MT/Sport/Logic7/iPod/Sunshade/Hardwired V1/50% F1 Pinnacle Tint/Painted Sidemarkers/OEM Exhaust Tips/Debadged 6/07/07 - Delivered
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04-07-2007, 11:29 AM	#20
purplewidow Lieutenant Colonel 51 Rep 1,928 Posts Drives: e92 335 Join Date: Feb 2007 Location: Chicago iTrader: (2)	shit even i want to thank the royalwe and he did nothing for me!!! ________ Weed Vaporizer Last edited by purplewidow; 03-29-2011 at 07:51 PM..
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04-07-2007, 12:07 PM	#21
theroyalwe BMW CA 5 Rep 304 Posts Drives: MINI, all BMW's Join Date: Feb 2007 Location: SE PA iTrader: (0)	it's no problem.. I'd hate to be in his shoes. long before I became a CA I went through the whole ordering process and spent days online tracking the boat and everything... hopefully he'll be able to get the info from his CA about that stuff, because I think it really adds to the buying experience. unfortunately some CA's are more 'salesmen' than 'advisors'. smack me if I ever get like that! __________________
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04-07-2007, 03:52 PM	#22
Diesel123 New Member 5 Rep 21 Posts Drives: e92 328xi Join Date: Mar 2007 Location: New Jersey iTrader: (0)	Thanks for the info Theroyalwe....I called up the sales manager today and they finally gave me the production #. I was soo relieved at that point..I dont understand why the salesperson could not just give it to me, and I had to go through the general manager to receive the production #. But in the end all that matters is that my car is production . For everyone else who is still waiting for their production #..it definetely sucks....but sooner or later ull get urs..and it will well worth it. Thanks everyone for all ur responses and help on this issue.
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