Cringe experience during car pickup at the dealer

[NervoS]

Well, first of all, I’m accepting congratulations: today I became the owner of a brand-new 2024 X3MC! Yay! That thing is a beast!

But the day was ruined by the finance manager at the dealership. In another topic on this board, I asked about 'all surface protection' and 'PPF paint protection' that my dealer offered for an additional several thousand dollars. I talked to my SA, who was cool—no pushing or anything. I told him I was going to investigate, ask around, and decide whether I wanted it or not. This forum is a great source of information, and I’m super grateful to everyone here who shares their knowledge. You’re awesome, guys and gals!

Anyway, after doing my homework and calling some local shops, I decided not to buy those packages from the dealer. Again, my SA was super cool with that; he just said, "OK, no problem!" I thought we were finished with it, but little did I know. Once I got into the hands of the finance manager, I got a lot of pressure to reconsider my decision. To save time, I immediately said I wasn’t interested, but that didn’t stop the manager. She started talking about the warranty and asked if I had read the reviews on their website. And this is where I made a "mistake": I expressed my doubts about those reviews and mentioned that I usually don’t fully trust reviews published on a vendor’s site. That triggered her—she said she was personally offended by my accusations (whaaat?), that she has been 17 years in this business, bla-bla-bla.... that she wanted to leave, and that I’d have to talk to someone else from then on. I honestly wasn’t prepared for that.

Yeah, I’m a very straightforward person and usually say what I’m thinking (and I’ve been hit by this multiple times in my life! And at almost 50 years old, I still haven’t learned much, it seems like!). I apologized, said it wasn’t personal, it’s just based on my past experiences, but yeah, my mistake for extrapolating... bla-bla-bla. She stayed, but her face was... uhmm... I can’t describe it—very sour. We finished the transaction in complete silence, broken only by "sign here" and "initial there," and that was it. After we were done—no goodbye, no thanks, no handshake—nothing. My SA was befuddled by the incident and tried to smooth things over with jokes, and I’m grateful to him. But like I said, the experience was ruined for no reason.

Either way, whatever! The car is great, I love it (and scare of it a bit!).
Here are some images. As a pleasant surprise - I found rubber mats in the trunk! Thanks, SA, we didn't even talk about it!

[Grease23]

So she missed out on her little bonus for upselling and that made her a sourpuss. Oh well. Anybody with a brain knows to take online reviews with a grain of salt.

Congratulations!

PS: She did that because (I'd bet) it has worked for her in the past. Make the customer feel guilty so they give in.

[ash_schwin]

Congrats on the new ride! You are one lucky man to have the finance lady STFU during the rest of the transaction and saved yourself more headaches. I can't remember a single time where a finance guy at the dealership wouldn't stop selling me on random sh1t when I was ready to just sign the papers, wire the funds, and get the keys to my car.