Digital Key Question

[RigaTony1982]

Posting here since the Z4 forum is a little lighter on traffic. I had a software update done last week to enable the digital key on my car (there was an issue when I picked it up in May, so it was disabled). The dealer gave me the credit card key, which I was able to set up no problem.

I'm trying to add the key to my iPhone, but I'm not having any luck. The MyBMW app keeps throwing up a"preparation status" error. I remember when I had my last car, I had to use an email I was sent that had a pairing code to get it to work properly.

Does anyone know how to get that email? I called the BMW Genius line this morning and the guy I talked to said he had never heard of it. I thought it would be something simple like logging into my Connected Drive account and requesting it, but I don't see it there either. Always a lot of knowledge around here, so hoping someone knows something I don't.

[Bc2005]

I don’t remember needing an email to set it up, but it’s been two years since I did it with my M340i.

One unusual requirement is that I think you need to have both physical keys in the car for it to work. Ford used to use a similar process, so nobody (parking lot guy, etc.) could clone a new key if they only had one physical key.

[RigaTony1982]

Originally Posted by Bc2005

I don’t remember needing an email to set it up, but it’s been two years since I did it with my M340i.

One unusual requirement is that I think you need to have both physical keys in the car for it to work. Ford used to use a similar process, so nobody (parking lot guy, etc.) could clone a new key if they only had one physical key.

Yes, thanks. I have both keys in the car.

You don't need the email, but I am having an issue with the app and I guess the email is a workaround. I used the email in my M340i when I did it last time.

[PL]

Not sure if my experience would help here, in my case, using a Samsung, I kept getting similar messages and the activation would fail, Finally I thought of activating the Samsung Wallet first and then the digital key activation worked. You may want to check the Apple Wallet status on your phone, just in case.

[RigaTony1982]

Originally Posted by PL

Not sure if my experience would help here, in my case, using a Samsung, I kept getting similar messages and the activation would fail, Finally I thought of activating the Samsung Wallet first and then the digital key activation worked. You may want to check the Apple Wallet status on your phone, just in case.

Appreciate the feedback. Apple wallet looks ok.

I also tried it on my wife’s phone, and am getting the same error in the app. :/

[RigaTony1982]

Got a notification that this thread was popular and has over 6,000 views, so I'm guessing people are searching because they have the same issue. Figured I'd post that I resolved the problem.

Solution was to remove the car from MyBMW account then re-add it. Once I did this the app issue fixed itself and I also got the email I mentioned in one of the above posts. Hopefully this saves people some time.

[jaworq]

Sorry to borrow your topic... anyone knows how to set rev and speed limit for 2nd bmw physical key (guest user) ? I have m340i LCI 2022. Like I would like to borrow a car to my son but I don't want him speeding or doing donuts ;D

[RigaTony1982]

Originally Posted by jaworq

Sorry to borrow your topic... anyone knows how to set rev and speed limit for 2nd bmw physical key (guest user) ? I have m340i LCI 2022. Like I would like to borrow a car to my son but I don't want him speeding or doing donuts ;D

This actually came up in the Z4 forum like last week. The only real way I know to do it is use valet mode, but you can't really customize it. I also think (and I'd have to double check) if you share the digital key on an iPhone you can set some parameters.

[RigaTony1982]

Originally Posted by KelseyParks

Have you figured out how to solve this problem? Maybe the problem is with the old version of the software?

Yes, see the post 3 above yours. That’s is what worked for me.