new car has been in for service for 14 days now...waived lease payment

[T-MC-G]

Question...has anyone leasing a car ever had it stay in service for 2+ weeks for non-scheduled maintenance repair? I'm not in lemon law territory yet but I'm a little mad at the SA i got b/c i have to call him up and bug him for info/status. Can I complain to the financial guys and get a months lease payment waived? Normally i wouldn't care but I really think my car goes days at a time sitting in the service bays not getting touched, but still unfixed and not starting...

Any advice? Thanks!

[wj4]

You're driving a loaner, right?

Trust me, the dealership wants to get your car back ASAP. By having you driving their loaner, they are losing out because: A. you're not putting miles on your own car and B. one of their loaners, the one that you have, is out of rotation to the other customers.

2 weeks seem like it may be a tough battle. I remember when the fuel pump issue first started and the part had to be ordered in, on a case by case basis, and it would take months for everything to get resolved. In those cases, members stated that the monthly payments were taken care of. Some even got free accessories thrown on the car.

[T-MC-G]

Originally Posted by wj4

You're driving a loaner, right?

Trust me, the dealership wants to get your car back ASAP. By having you driving their loaner, they are losing out because: A. you're not putting miles on your own car and B. one of their loaners, the one that you have, is out of rotation to the other customers.

2 weeks seem like it may be a tough battle. I remember when the fuel pump issue first started and the part had to be ordered in, on a case by case basis, and it would take months for everything to get resolved. In those cases, members stated that the monthly payments were taken care of. Some even got free accessories thrown on the car.

thanks for the info, did they go through the dealers or just call BMW NA?

[jlstyle]

I've had my car serviced more than 2 weeks before.
I never complained cuz I got a better car as a loaner and I had unlimited mileage I could use, plus I needed those back seats for my visiting sister in law when I had Z4

But I ended up bring that up to BMWNA and got the car processed as a lemon.
Of course, I had my car in service many more times...

[wj4]

Originally Posted by T-MC-G

thanks for the info, did they go through the dealers or just call BMW NA?

I don't recall all the details as it's been years since. The threads are probably still buried on here somewhere.