Hassel BMW "Certified Collision Center" Messed My Car Up a SECOND TIME

NYF32DRIVER · 02-19-2012, 10:21 PM

The Manager of the shop ED C. tried to make good after the initial fiasco (see

previous post), so I gave them a second chance... BUT the job is SLOPPY,

THIRD RATE & completely unacceptable:

FISH EYES (Less then before but still there)

Haze and Residue all over my laminated wood interior.

Interior door panel not aligned correctly.

Overspray all over drivers side of windshield.

Texture of the clear coat not consistent.

Did not have wheels re-finished as promised.

The main SA, Tom C. is a Huckster who should be selling

Aluminum siding.

The only this "Certified" about this shop is that they are Certified incompetent

hacks.

DO NOT GO THERE UNDER ANY CIRCUMSTANCES !!

QC335 · 02-19-2012, 11:10 PM

Ridiculous. You have every right to be mad. Give em hell.

Richurd · 02-19-2012, 11:21 PM

I can't see the pictures. they're too small

Zebra99 · 02-20-2012, 08:07 AM

Sry to hear dude. I read your original thread too. What's your next step?

The manager is obviously retarded too, what do you do now? Sue?

JuppiOne · 02-20-2012, 08:12 AM

that sucks man, sorry. hope they go out of business soon with this kind of lousy work

IFX · 02-20-2012, 08:22 AM

This is exactly why I say the word "certified" is over-rated, especially at dealers.

Make them pay to get the repairs done elsewhere. Find a local bodyshop that will take their time with the car.

It actually had fisheyes in it? And actually let it leave like that? Ridiculous. I don't even get fisheyes, and i've been painting with my dad for just under 2 years now.

Lezam · 02-20-2012, 09:21 AM

Wow im surprised, I've never used hassel collision but the service center is usually pretty good..

apme123 · 02-20-2012, 10:15 AM

Documents as much as you can, have it fixed somewhere else, threaten to Sue them for the proper repair costs. Bodyshops are usually too busy and end up doing half asses work, usually fish eyes show up when the car was not painted in the spraybooth or it was too cold to paint. I do agree that this is unacceptable.

Blubaron79 · 02-20-2012, 10:42 AM

is this a BMW dealer?

taibanl · 02-20-2012, 11:20 AM

Thought your original post was too strong but agree this isn't acceptable. Fwiw I have had amazing work( repairs of repairs) done at another BMW ccrc

chumpion · 02-20-2012, 11:25 AM

Is the car financed through BMW? I would invovled them as this is still their property.

motch · 02-20-2012, 02:10 PM

Since someone asked about photo's of the work at Hassel..

Here's the nice little ding they put in my bumper. This is the biggest of the three~

motch · 02-20-2012, 02:11 PM

Lower part of the bumper

Blubaron79 · 02-20-2012, 03:09 PM

Call BMW North America. They get stuff resolved in about 48 hours.

Andy74 · 02-20-2012, 03:31 PM

my experience with the local certified BMW shop is about the same as yours. WIll never go there again. After they fixed my car (and seeing how bad it was for a minor break-in damage), I sold the car. Since then, I found a reputable independent body shop that exceeds my expectations.

NYF32DRIVER · 02-20-2012, 04:10 PM

Quote:

Originally Posted by Blubaron79

Call BMW North America. They get stuff resolved in about 48 hours.

I was thinking about doing this... I thought that as a rule, they stay out of Dealership issues.
Do you have any personal experience with dealing with them ? If so, how did you go about it and whom did you speak with ?

Thanks,

Joseph

NYF32DRIVER · 02-20-2012, 04:11 PM

Quote:

Originally Posted by Andy74

my experience with the local certified BMW shop is about the same as yours. WIll never go there again. After they fixed my car (and seeing how bad it was for a minor break-in damage), I sold the car. Since then, I found a reputable independent body shop that exceeds my expectations.

Selling the car is NOT an option. Besides, this was just paint damage NO body work.

taibanl · 02-20-2012, 10:14 PM

The BMW Certified Collision Repair Guarantee

datbimmerdoe · 02-21-2012, 02:44 AM

write a letter 2 bmwna, worth a shot.

NYF32DRIVER · 02-21-2012, 07:49 AM

Quote:

Originally Posted by taibanl

The BMW Certified Collision Repair Guarantee

I've seen that, but I do NOT want to bring my car back to this shop. I wish I could bring it to BWM NA personally (Only a 1 hour drive) and SHOW them the car !

ZZZZ · 02-21-2012, 08:35 AM

Quote:

Originally Posted by NYCE90DRIVER

I've seen that, but I do NOT want to bring my car back to this shop. I wish I could bring it to BWM NA personally (Only a 1 hour drive) and SHOW them the car !

Are you able to bring it north of the border to Maranello BMW (certified collision center for BMW and the only Ferrari/Maserati certified center in Canada) Just got my car back from there on Friday and was surprised to find they buffed/waxed the entire car and detailed my interior. All the loose change they found under the seats ended up in my ash tray, along with a pen. They even buffed out my headlights which were yellowing. All this from a small rear-end collision that required the bumper to be replaced.

My only complaint was that they sprayed my trunk too, but there were some small dents on the top of it that they didn't pop out / bondo smooth. Not a big deal, no one would notice except me... but still.

delvek · 02-21-2012, 10:04 AM

Should change their name from HASSEL to HASSLE.

02-19-2012, 10:21 PM	#1
NYF32DRIVER Lieutenant 132 Rep 556 Posts Drives: 2016 428i X Drive Join Date: Feb 2006 Location: Long Island, NY, USA iTrader: (0)	Hassel BMW "Certified Collision Center" Messed My Car Up a SECOND TIME The Manager of the shop ED C. tried to make good after the initial fiasco (see previous post), so I gave them a second chance... BUT the job is SLOPPY, THIRD RATE & completely unacceptable: FISH EYES (Less then before but still there) Haze and Residue all over my laminated wood interior. Interior door panel not aligned correctly. Overspray all over drivers side of windshield. Texture of the clear coat not consistent. Did not have wheels re-finished as promised. The main SA, Tom C. is a Huckster who should be selling Aluminum siding. The only this "Certified" about this shop is that they are Certified incompetent hacks. DO NOT GO THERE UNDER ANY CIRCUMSTANCES !! Attached Images __________________ 2016 428i X Drive. Mineral Gray Metallic. Born 2/2016, Munich Factory. Member BMW CCA Since 2008
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02-19-2012, 11:10 PM	#2
QC335 Lieutenant 17 Rep 434 Posts Drives: C-17 Join Date: May 2011 Location: Charleston, SC iTrader: (0)	Ridiculous. You have every right to be mad. Give em hell. __________________
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02-19-2012, 11:21 PM	#3
Richurd Captain 16 Rep 639 Posts Drives: Too slow. Join Date: Jul 2009 Location: nyc iTrader: (6)	I can't see the pictures. they're too small __________________ 07 e92 335i \| BSM \| SB \| Gray Poplar Wood Trim \| 6MT \| Premium \| Sport \| Cold Weather \| iDrive \| Logic7 \| Comfort Access \|
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02-20-2012, 08:07 AM	#4
Zebra99 Colonel 112 Rep 2,856 Posts Drives: 2011 335is E93 Join Date: Aug 2011 Location: Ontario iTrader: (6) Garage List 2008 BMW 335i E93 [10.00]	Sry to hear dude. I read your original thread too. What's your next step? The manager is obviously retarded too, what do you do now? Sue?
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02-20-2012, 08:12 AM	#5
JuppiOne Captain 25 Rep 691 Posts Drives: everyone crazy Join Date: Feb 2010 Location: MO iTrader: (4)	that sucks man, sorry. hope they go out of business soon with this kind of lousy work
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02-20-2012, 08:22 AM	#6
IFX Banned 67 Rep 2,536 Posts Drives: AW e46M/N54 Join Date: Jan 2009 Location: South Fla. iTrader: (1)	This is exactly why I say the word "certified" is over-rated, especially at dealers. Make them pay to get the repairs done elsewhere. Find a local bodyshop that will take their time with the car. It actually had fisheyes in it? And actually let it leave like that? Ridiculous. I don't even get fisheyes, and i've been painting with my dad for just under 2 years now.
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02-20-2012, 09:21 AM	#7
Lezam Chillerrrr 9 Rep 229 Posts Drives: 2011 335xi sedan Join Date: Jun 2010 Location: NYC iTrader: (1)	Wow im surprised, I've never used hassel collision but the service center is usually pretty good..
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02-20-2012, 10:15 AM	#8
apme123 First Lieutenant 25 Rep 359 Posts Drives: 2002 Honda S2000 Join Date: May 2005 Location: Los Angeles, CA, USA iTrader: (0)	Documents as much as you can, have it fixed somewhere else, threaten to Sue them for the proper repair costs. Bodyshops are usually too busy and end up doing half asses work, usually fish eyes show up when the car was not painted in the spraybooth or it was too cold to paint. I do agree that this is unacceptable. __________________
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02-20-2012, 10:42 AM	#9
Blubaron79 Brigadier General 1435 Rep 4,724 Posts Drives: 2021 M340i xDrive Join Date: May 2009 Location: PA iTrader: (0)	is this a BMW dealer? __________________ Current: 2021 M340i xDrive Previous: '18 340i xDrive; '15 335 xDrive; '14 435i xDrive; '09 335 E92 xDrive
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02-20-2012, 11:20 AM	#10
taibanl Brigadier General 281 Rep 4,121 Posts Drives: BMW Join Date: Sep 2010 Location: NA iTrader: (4)	Thought your original post was too strong but agree this isn't acceptable. Fwiw I have had amazing work( repairs of repairs) done at another BMW ccrc
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02-20-2012, 11:25 AM	#11
chumpion Private 0 Rep 72 Posts Drives: 2009 M3 Coupe; DCT Join Date: Sep 2009 Location: NY, NY iTrader: (0)	Is the car financed through BMW? I would invovled them as this is still their property.
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02-20-2012, 02:10 PM	#12
motch Private First Class 36 Rep 161 Posts Drives: 2017 440iX Vert, Ind. / MPPSK Join Date: Jul 2009 Location: NY/NJ Area iTrader: (0)	Since someone asked about photo's of the work at Hassel.. Here's the nice little ding they put in my bumper. This is the biggest of the three~ Attached Images
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02-20-2012, 02:11 PM	#13
motch Private First Class 36 Rep 161 Posts Drives: 2017 440iX Vert, Ind. / MPPSK Join Date: Jul 2009 Location: NY/NJ Area iTrader: (0)	Lower part of the bumper Attached Images
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02-20-2012, 03:09 PM	#14
Blubaron79 Brigadier General 1435 Rep 4,724 Posts Drives: 2021 M340i xDrive Join Date: May 2009 Location: PA iTrader: (0)	Call BMW North America. They get stuff resolved in about 48 hours. __________________ Current: 2021 M340i xDrive Previous: '18 340i xDrive; '15 335 xDrive; '14 435i xDrive; '09 335 E92 xDrive
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02-20-2012, 03:31 PM	#15
Andy74 New Member 2 Rep 26 Posts Drives: 2006 Acura TL, 6sp Join Date: Nov 2008 Location: Palatine, IL iTrader: (0)	my experience with the local certified BMW shop is about the same as yours. WIll never go there again. After they fixed my car (and seeing how bad it was for a minor break-in damage), I sold the car. Since then, I found a reputable independent body shop that exceeds my expectations.
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02-20-2012, 10:14 PM	#18
taibanl Brigadier General 281 Rep 4,121 Posts Drives: BMW Join Date: Sep 2010 Location: NA iTrader: (4)	The BMW Certified Collision Repair Guarantee
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02-21-2012, 02:44 AM	#19
datbimmerdoe Lieutenant General 1277 Rep 17,493 Posts Drives: like I'M BOUT THAT LIFE Join Date: Jul 2008 Location: PARADISE aka CANES COUNTRY iTrader: (0)	write a letter 2 bmwna, worth a shot. __________________ #datbimmerdoe #thatbimmertho FOLLOW @datbimmerdoe on INSTAGRAM
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02-21-2012, 10:04 AM	#22
delvek Major 33 Rep 1,134 Posts Drives: 2014 550i Msport Join Date: Apr 2010 Location: Tampa, FL iTrader: (0)	Should change their name from HASSEL to HASSLE. __________________ 2014 550i M-sport
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