Unable to access original account, password reset email never received.

Iamsp · 03-26-2023, 01:47 PM

I'm unable to access my original account (from 2006), I requested a password reset, but never received a confirmation (or any) follow-up email.

I used the "contact us" function to report the issue and request assistance, but posting here incase that doesn't work.

Any assistance would be greatly appreciated.

Thanks,
Shaun

diirk · 03-26-2023, 01:55 PM

I had to log into my email account on my computer and I found the email in the spam folder there.
It didn't show up in the spam folder from my phone or the web mail app.

Iamsp · 03-26-2023, 04:59 PM

Thanks for the tip. I just double checked, it's not there.

provenflipper · 07-14-2023, 12:11 AM

I’m in the same boat here. I’m logged into the app on my phone, but I lost access after doing a password reset. Anyone know who I can reach out to for assistance?

DrFerry · 07-14-2023, 10:18 AM

Quote:

Originally Posted by Paule2

I have been trying to get a new password for months. I NEVER get the return email. I actually tried a new userid, then never got the registration email. FOR MONTHS!! I’m thinking there really is no one doing this function as webmaster. And it seems the automatic dialog that resets passwords just doesn’t work either. You can see my new UID has no rep or posts.My former UID “paul e” has all my counts. I started using it in Jan 2016. I just want to keep using it.

I've run into this same issue before and found a solution that works. The only email domain that worked for resets - at least in my case - was to set up a gmail account and change my user profile email to the gmail address. Then the account reset email and link arrived almost instantly. Hope this helps. Agree that nobody is monitoring these types of automatic reset responses.

Jason · 07-14-2023, 10:19 AM

I've contacted the individuals above. Please check your PMs.

paul e · 07-16-2023, 09:57 AM

Jason contacted me and after a bit I now again have access!

Many thanks, Jason.

My first post in a year!

No idea why the “forgot password” and registration emails don’t work.

There should be some “emergency” methodology to allow contact with a moderator for these situations.

03-26-2023, 01:47 PM	#1
Iamsp Registered 6 Rep 0 Posts Drives: BMW 335i Join Date: Mar 2023 Location: CT iTrader: (0)	Unable to access original account, password reset email never received. I'm unable to access my original account (from 2006), I requested a password reset, but never received a confirmation (or any) follow-up email. I used the "contact us" function to report the issue and request assistance, but posting here incase that doesn't work. Any assistance would be greatly appreciated. Thanks, Shaun
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03-26-2023, 01:55 PM	#2
diirk Second Lieutenant 1060 Rep 261 Posts Drives: 2023 X3MC BGM Join Date: Mar 2023 Location: Utah iTrader: (0) Garage List 2015 VW Beetle Vert [8.33] 2020 Toyota 4Runner [6.33] 2018 Porsche Cayman ... [8.00]	I had to log into my email account on my computer and I found the email in the spam folder there. It didn't show up in the spam folder from my phone or the web mail app. __________________ 23 X3MC BGM. MSS. H&R 12mm spacers 20 4Runner 18 Cayman GTS 15 Beetle Vert
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03-26-2023, 04:59 PM	#3
Iamsp Registered 6 Rep 0 Posts Drives: BMW 335i Join Date: Mar 2023 Location: CT iTrader: (0)	Thanks for the tip. I just double checked, it's not there.
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07-14-2023, 12:11 AM	#4
provenflipper Private First Class 106 Rep 144 Posts Drives: Garage is currently empty Join Date: Jun 2007 Location: Inland Empire, CA iTrader: (0)	I’m in the same boat here. I’m logged into the app on my phone, but I lost access after doing a password reset. Anyone know who I can reach out to for assistance?
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07-14-2023, 10:19 AM	#6
Jason Administrator 43319 Rep 21,320 Posts Drives: F80 M3 Join Date: Mar 2005 Location: USA iTrader: (0)	I've contacted the individuals above. Please check your PMs. __________________ Check on the Latest BMW News Become a fan of Bimmerpost Facebook Follow us on Bimmerpost Twitter Subscribe to Bimmerpost Youtube Channel
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07-16-2023, 09:57 AM	#7
paul e Captain 431 Rep 848 Posts Drives: 340i xDrive 6MT Join Date: Oct 2015 Location: South Carolina iTrader: (0)	Jason contacted me and after a bit I now again have access! Many thanks, Jason. My first post in a year! No idea why the “forgot password” and registration emails don’t work. There should be some “emergency” methodology to allow contact with a moderator for these situations.
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