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03-30-2022, 08:51 AM | #89 |
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This has been an entertaining thread to read.
As someone with a tiny bit of inside experience with OEM/dealership relationships and business management I can assure you these lists are of no material value to any of us. They should also NEVER be used by the consumer as any point of reference for actual due diligence on a dealer prior to engaging the business. I’m going to use a very technical term for these kinds of lists, pure marketing bogusness. Carry on with your entertaining comments! |
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03-30-2022, 08:54 AM | #90 | |
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03-30-2022, 11:49 AM | #92 |
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I got my M340i at BMW of Sudbury (Sudbury, MA) as did a Co-Worker 330i
I was not blown away by them at all, but decent so far. I'm glad to NOT see BMW of Norwood on the list, they WERE great (two out of three times), but the third time they treated me like garbage. I poked my head in late last year and they were marking things up by $5k.
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03-30-2022, 12:31 PM | #93 | |
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03-30-2022, 12:37 PM | #94 | ||
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03-30-2022, 02:09 PM | #95 |
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Hmm my local dealer is on this list and after my last experience getting my current car, Im not sure I agree with this. The first car I got from them was a decent experience but 6 months ago was pretty bad. With that being said I do recognize other dealers on this list so maybe I'll try others in the future.
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03-30-2022, 07:54 PM | #96 |
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Happy to say I purchased my X5 at Tulley in Nashua, NH. Props to them.
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03-31-2022, 12:00 AM | #97 |
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Habberstad BMW well deserved award. By far the best car dealership I have ever dealt with. Paul Senft is awesome, ask for him. Larry and John are also top notch. Congrats to the Habberstad team.
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03-31-2022, 02:11 AM | #98 | |||
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03-31-2022, 06:40 AM | #99 |
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General consensus is that this award has very little to do with the actual quality of care the customer receives. That is quite the correct assessment.
If you can't establish a good personal relationship with your local store, move on. If you feel valued and are dealt with honestly, then tell your neighbors and friends. The Golden Rule rules. |
03-31-2022, 07:17 AM | #100 |
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In the DMV, I've found BMW of Fairfax checks all the right boxes when it comes to great customer service. It's been my go-to dealership and always come out impressed with their service and treatment, ESPECIALLY their parts, service and body shop.
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03-31-2022, 09:40 AM | #101 |
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Seems to me from reading some posts here that if you see the dealer on this list then find one not on this list or be very careful. They might be good for BMW NA but not for the customer.
It reminds me of proxy shareholder voting recommendation sent to share holders. What ever the board is recommending vote against it.
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04-01-2022, 11:31 AM | #102 | |
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~ 24 M4 Comp
~ 24 X3 M40 ~ Prior BMW's - Too many to list here (27) |
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04-01-2022, 05:09 PM | #103 |
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HaHa Not single BMW Dealership in NorCal, Los Angeles, or San Diego.
Monrovia BMW is out past Pasadena and is very pretty after it was remodeled. Visited once. One Client Advisor has a classic BMW stable that will make you drool. Steve Thomas BMW in Camarillo is my BMW Parts goto. #Brittany. I live 3 blocks from a local BMW dealership and it is like Kriptonite... So I drive 90 miles roundtrip out of my way to visit for anything. #GOLFRR If it is good enough for the #KnightRider, it is good enough for me. #Kit Cheers |
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04-03-2022, 12:24 PM | #105 | ||
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04-03-2022, 05:14 PM | #106 |
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BMW of Grapevine, TX. Where I got my M8C GC and wife's X6.Absolute pleasure to work with the past 6yrs. Not at all surprised they are on the list. Keep the great work up!
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04-04-2022, 10:08 PM | #107 |
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Working on my third transaction with Galleria BMW. They have treated me well each time. I actually notice a lot more BWW’s around town then I did a few years ago-
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04-05-2022, 12:19 AM | #108 |
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Very little of the COE award every year has to do with how they treat customers. Certainly CSI ratings are a part of it , but there are also several different criteria in each department that matter, overall look of the store, parts ordering procedures, warranty statistics, F&I penetration and a bunch of other things that literally have nothing to do with it how the customer is treated. You can certainly be a COE dealer and not have a great time upfront if you were a customer.
A better indicator is to go into a dealership and ask the general sales manager who has won the award for “profiles in achievement” for the past year. There are usually at least one or two salespersons in every dealership that win this award. They get a reduced payment price for a one year lease, it’s a real deal.They are the salesmen that are experienced, sell a lot of units, are product educated and generally treat their customers better.
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Ft Lauderdale '23 228i GC Last edited by Glen e; 04-06-2022 at 12:51 AM.. |
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