LIFTED! Delivery Stop on Certain BMW M2, M3, M4, 5 and 6 Series For Rear Differential

Draper · 07-25-2016, 07:34 AM

Quote:

Originally Posted by KnightedBMW

Not really a good way to look at it. These cars are not all going to be repaired at the same location. Some are still at the factory, some are at various VPCs, and some (like mine) are at the dealer. I think the major delay will be sourcing the replacement parts, not the actual repair.

Most repairs will be at a VPC, I'm just assuming a handful of techs per VPC. Maybe it's higher, maybe it's lower.

Point is, we're talking multiple weeks to get them all fixed...once a fix is available.

Neil McRae · 07-25-2016, 07:40 AM

My car delayed 4 weeks here in the UK.

JDubz · 07-25-2016, 08:14 AM

Quote:

Originally Posted by Neil McRae

My car delayed 4 weeks here in the UK.

That's not awful I guess

KnightedBMW · 07-25-2016, 08:17 AM

I just called BMW NA and opened a case. I will receive a call from a case manager no later than Thursday, 7/28/16.

Now we wait.

shahano · 07-25-2016, 08:51 AM

Still nothing from my side...

zstoja · 07-25-2016, 09:40 AM

What does BMW do?

It fixes cars during building and after delivering.

AchtungF80 · 07-25-2016, 09:43 AM

I sent e-mails this morning to ED NA and infowelt@bmw-welt.com - if the ED cars will be viewable this week for upcoming appointments as promised.

zstoja · 07-25-2016, 10:10 AM

4000 cars affected... It is better to wait for 2018 model.

AchtungF80 · 07-25-2016, 10:29 AM

Quote:

Originally Posted by zstoja

4000 cars affected... It is better to wait for 2018 model.

Where are you getting this information?

OutlawX3M · 07-25-2016, 10:30 AM

Has anyone with a build outside of the build dates stated have an issue with the diff? Just curious as mine was built 5-10-2016.

murmur · 07-25-2016, 10:35 AM

Quote:

Originally Posted by zstoja

4000 cars affected... It is better to wait for 2018 model.

Are u implying that I if I reorder my car today, I will have a better chance in getting it early versus waiting for my current build stuck at the factory!! That can't be right

AchtungF80 · 07-25-2016, 10:38 AM

Quote:

Originally Posted by murmur

Are u implying that I if I reorder my car today, I will have a better chance in getting it early versus waiting for my current build stuck at the factory!! That can't be right

Look at his post count and look at his rep rating...
I'll reserve judgement.

JDubz · 07-25-2016, 10:38 AM

Quote:

Originally Posted by murmur

Are u implying that I if I reorder my car today, I will have a better chance in getting it early versus waiting for my current build stuck at the factory!! That can't be right

I think this may be hyperbole....

zstoja · 07-25-2016, 10:46 AM

Quote:

Originally Posted by achtungE30

Where are you getting this information?

3800 +- 200

https://translate.google.com/transla...hsdifferential

zstoja · 07-25-2016, 10:54 AM

Quote:

Originally Posted by JDubz

I think this may be hyperbole....

Yes. I hope.

///M4ster Yoda · 07-25-2016, 11:07 AM

Quote:

Originally Posted by achtungE30

I sent e-mails this morning to ED NA and infowelt@bmw-welt.com - if the ED cars will be viewable this week for upcoming appointments as promised.

Hey. I saw your post on the other thread about the Welt info email. Since you already emailed them I'm not going too. We will be there tomorrow anyway. Let me know what their response is if you hear anything. Thanks.

I'm really trying not to get completely red faced mad over this mess

it's very difficult!

AchtungF80 · 07-25-2016, 11:39 AM

Quote:

Originally Posted by Master Yoda

Hey. I saw your post on the other thread about the Welt info email. Since you already emailed them I'm not going too. We will be there tomorrow anyway. Let me know what their response is if you hear anything. Thanks.

I'm really trying not to get completely red faced mad over this mess

it's very difficult!

ED NA got back to me very quickly. She confirmed that they notified BMW AG that I am still going through with Euro "presentation" and said she would also follow-up to make sure I am seeing my car.

Welt did not reply as yet.

Keep us informed!

visi107 · 07-25-2016, 01:43 PM

Just got off the phone with customer relations. Basically they got my info and a service specialist will call me back within three days.
I urge everyone to call and complain as well. The more complaints they get, the more likely they are to do something for us.

Draper · 07-25-2016, 03:25 PM

Quote:

Originally Posted by visi107

Just got off the phone with customer relations. Basically they got my info and a service specialist will call me back within three days.
I urge everyone to call and complain as well. The more complaints they get, the more likely they are to do something for us.

Same situation here.

We'll see what happens...

KnightedBMW · 07-25-2016, 03:28 PM

UPDATE: I've spoken to my SA twice today. She advised that the shop manager has spoken to BMW NA and confirmed that it is a noise issue and not a safety concern (I told them when I dropped it off if it was just a noise issue, I'm taking the car back if possible).

My car is able to be released from the dealer and we will be notified when there is a fix. I don't know what this means for anyone who hasn't received their car yet, but for those that have been driving them in the states, it's good news.

drexplode · 07-25-2016, 03:46 PM

Just spoke to my CA
-not allowed to take delivery (nothing new here)
-without a delivery date, he can not send out contract
-to avoid losing July lease rates, submitted a new credit app. Good for 90 days (west coast)

Waiting for a call back from customer relations supervisor.

Everyone call!

UGA Jim · 07-25-2016, 03:47 PM

I picked up my M3 at the Welt on Friday 7/15 and they let me take it. From what I am reading it wasn't too long after this that ED customers weren't allowed to leave with their cars. I feel very fortunate it didn't ruin my ED experience and 10 days in Europe.

I dropped of the car in Zurich on Friday 7/22 after almost 1,000 miles. It will be interesting to see how long this situation delays my re-delivery.

I did call genius today and my car is affected, my build date was 6/28

My M3 is a DCT ZCP car, and I didn't notice any strange diff sounds yet.

I am very sorry for all ED customers who couldn't (or won't be allowed to) leave with their cars.

Hang in their guys!

07-25-2016, 07:40 AM	#376
Neil McRae BMW Motorsport 237 Rep 2,225 Posts Drives: BMW ///M4 F82 / BMW ///M5 F10 Join Date: Jan 2009 Location: Surrey iTrader: (1) Garage List 2020 BMW M5 CP [0.00] 2015 BMW M4 [10.00]	My car delayed 4 weeks here in the UK. __________________ -- Neil J. //McRae -- Alive and Kicking -- neil at DOMINO.ORG --///M ARMY M5 CP Alpine White -- M2 LBB -- M4 DCT CP Alpine White
	Appreciate 0 Quote

07-25-2016, 08:17 AM	#378
KnightedBMW Lieutenant Colonel 2347 Rep 1,751 Posts Drives: 2022 M3C Join Date: May 2016 Location: Florida iTrader: (0)	I just called BMW NA and opened a case. I will receive a call from a case manager no later than Thursday, 7/28/16. Now we wait.
	Appreciate 0 Quote

07-25-2016, 08:51 AM	#379
shahano Lieutenant Colonel 231 Rep 1,576 Posts Drives: 21' M2C 6spd ,11' 1M, 88' M3 Join Date: Oct 2013 Location: London, UK iTrader: (0)	Still nothing from my side...
	Appreciate 0 Quote

07-25-2016, 09:40 AM	#380
zstoja Enlisted Member 7 Rep 49 Posts Drives: Buick Join Date: May 2015 Location: GA iTrader: (0)	What does BMW do? It fixes cars during building and after delivering.
	Appreciate 0 Quote

07-25-2016, 09:43 AM	#381
AchtungF80 Brigadier General 279 Rep 3,465 Posts Drives: 997.2 GT3, '17 G30 Join Date: Apr 2006 Location: NJ iTrader: (2) Garage List 2008 135is [9.50] 2010 Cooper S [10.00] 1991 318is [10.00]	I sent e-mails this morning to ED NA and infowelt@bmw-welt.com - if the ED cars will be viewable this week for upcoming appointments as promised. __________________ ig: 0verrev Last edited by AchtungF80; 07-25-2016 at 09:53 AM..
	Appreciate 0 Quote

07-25-2016, 10:10 AM	#382
zstoja Enlisted Member 7 Rep 49 Posts Drives: Buick Join Date: May 2015 Location: GA iTrader: (0)	4000 cars affected... It is better to wait for 2018 model.
	Appreciate 0 Quote

07-25-2016, 10:30 AM	#384
OutlawX3M First Lieutenant 298 Rep 353 Posts Drives: 2016 BMW M3 ZCP. 2020 BMW X3M Join Date: Jun 2016 Location: Long Island, NY iTrader: (0) Garage List 2016 BMW M3 ZCP [0.00]	Has anyone with a build outside of the build dates stated have an issue with the diff? Just curious as mine was built 5-10-2016.
	Appreciate 0 Quote

07-25-2016, 01:43 PM	#392
visi107 Captain 364 Rep 880 Posts Drives: 2018 M3CS Join Date: Aug 2015 Location: Detroit, MI iTrader: (1)	Just got off the phone with customer relations. Basically they got my info and a service specialist will call me back within three days. I urge everyone to call and complain as well. The more complaints they get, the more likely they are to do something for us. __________________ 2018 F80 M3CS 2016 F80 M3 - May 14th ED- The ED Adventure 2013 F30 328i xdrive - Retired
	Appreciate 1 Quote

07-25-2016, 03:28 PM	#394
KnightedBMW Lieutenant Colonel 2347 Rep 1,751 Posts Drives: 2022 M3C Join Date: May 2016 Location: Florida iTrader: (0)	UPDATE: I've spoken to my SA twice today. She advised that the shop manager has spoken to BMW NA and confirmed that it is a noise issue and not a safety concern (I told them when I dropped it off if it was just a noise issue, I'm taking the car back if possible). My car is able to be released from the dealer and we will be notified when there is a fix. I don't know what this means for anyone who hasn't received their car yet, but for those that have been driving them in the states, it's good news.
	Appreciate 3 Quote

07-25-2016, 03:46 PM	#395
drexplode Brigadier General 1795 Rep 3,071 Posts Drives: G26 i4x Join Date: Jul 2007 Location: Walled Lake Michigan iTrader: (17)	Just spoke to my CA -not allowed to take delivery (nothing new here) -without a delivery date, he can not send out contract -to avoid losing July lease rates, submitted a new credit app. Good for 90 days (west coast) Waiting for a call back from customer relations supervisor. Everyone call!
	Appreciate 0 Quote

07-25-2016, 03:47 PM	#396
UGA Jim New Member 8 Rep 20 Posts Drives: F80 M3 (on order) Join Date: Feb 2016 Location: Atlanta GA iTrader: (0)	I picked up my M3 at the Welt on Friday 7/15 and they let me take it. From what I am reading it wasn't too long after this that ED customers weren't allowed to leave with their cars. I feel very fortunate it didn't ruin my ED experience and 10 days in Europe. I dropped of the car in Zurich on Friday 7/22 after almost 1,000 miles. It will be interesting to see how long this situation delays my re-delivery. I did call genius today and my car is affected, my build date was 6/28 My M3 is a DCT ZCP car, and I didn't notice any strange diff sounds yet. I am very sorry for all ED customers who couldn't (or won't be allowed to) leave with their cars. Hang in their guys!
	Appreciate 0 Quote