BMW will cut no-cost maintenance program to 3yr/36k for MY2017, and exclude items

[tturedraider]

Originally Posted by mdemon

True but not always. My clutch lasted for 3 months only. Not that I was doing stupid shit but there could be defective products. They had to replace flywheel too. Glad the warranty covered it.

The whole point of warranty is to cover your ass when a product malfunction happens.

It costed 6k to do full replacement by BMW. I'm glad they took the tab. How would u feel if they would bring you the bill to take your baby home which is 3 months old only.

Your repair was covered by the new car warranty, because it was due to a MANUFACTURING DEFECT. This change to the maintenance plan coverage has zero bearing on that situation.

If your clutch had failed at 49,000 miles in the 48th month due to a manufacturing defect it still would be replaced under the new car warranty.

[Never Convicted]

Originally Posted by Mr.Metak2you

Your statement is true, but really isn't the point. If you want brand loyalty the wipers are something BMW shouldn't sweat over. Or brake pads for that matter. It's like taking the bagels/donuts away from your employee lounge at work that been there every morning for the last 2 decades then you decide, you employees, you can afford your own morning pastry. Little things like that have an enormous psychological effect and destroys loyalty. Not worth it in my opinion. Studies show you will probably lose money in the long run having to recruit, retrain and loss of efficiency as a result. With BMW, there is no doubt in my mind they WILL lose customers as a result.

OK...to who? Audi? Jag? Lexus? MB? Porsche? They all have 4yr/50k maintenance...don't they?

Maybe we should watch for spike in sales in 2017 for people entering the GENNY ZONE.

[Dracon]

Originally Posted by MKSixer

Yes. The cost to CPO a car varies by model. I believe that the cost to CPO my M6 was just under $3K.

I also tend to think people confuse the offerings from BMW in terms of Warranty/Service and Maintenance and tend use the terms interchangeably.

CPO is Certified Pre-Owned, it's a program a dealership can elect to put a used vehicle through before it's sold to a new owner. CPO "extends" the factory warranty by 2yrs/50k miles (for 6yrs/100k miles) from the date of original sale (commonly called the "In-Service Date"). It also will extend the BMW Assist safety services for an extra 2yrs. However, CPO coverage is *NOT* the same as factory warranty coverage, for example, navigation systems aren't covered by CPO.

CPO Warranty

ESC is an Extended Service Contract, it's a program where an owner of a vehicle (new or used) can purchase from BMW. There's varying levels on coverage (PowerTrain Plus, Gold and Platinum) and varying levels of duration (5/6/7yrs).

Gold is similar to CPO, Powertrain covers just drive components and Platinum covers most everything.

CPO Wrap is an ESC for CPO'd vehicles where you can elect to upgrade/extend your CPO coverage (i.e. upgrading from 6 to 7 years, or upgrading to Platinum).

ESC and CPO Wrap Information

Maintenance Plan is just a maintenance contract which extends the "free maintenance" during the 4yr/50k factory warranty to 6yr/100k. It's separate from any CPO or ESC agreements with BMW. Of source, it covers brakes, oil changes, air filter, etc.

Maintenance Plan

[tturedraider]

The amount of misinformation in this thread is absolutely mind boggling.

Moderator, this thread should be locked to stop the mounds of incorrect information.

[greekcs]

When did BMW originally up the maintenance from 3/36 to 4/50? 2003?

[tturedraider]

Originally Posted by hollandog

My dealer changed my service schedule from every 10000 to every 3000 miles on my last F30. I didn't ask for it but they did and they honored the maintenance when it says due service every 3000 miles.

Your dealer is STUPID.

[Never Convicted]

Originally Posted by MKSixer

I've owned/leased 6 BMWs since 2006: two 5's, one 3, the i8, the M6 and the X5. I daresay that I've saved enough on maintenance to cover the cost of the 3 over the last 10 years.

This is a major difference for serial owners like myself and, indeed, my entire family. Collectively we own 12 BMWs among 7 individuals. Thought I love the driving dynamics of BMWs, I would be forced to look at other brands if the free maintenance went entirely away.

Cheers-mk

Yeah, I've had 8 since 2006. Other than when my wife crunched up one of her X5's the maintenance difference might cover a nice dinner out. Happy you got yours covered before the impending apocalypse.

[tturedraider]

Originally Posted by greekcs

When did BMW originally up the maintenance from 3/36 to 4/50? 2003?

In either 2002, 2003, or 2004. Still 3/36 in 2001. On my 2004 it was 4/50.

[stubenhocker]

Originally Posted by 08njSTEP

Hyundai can give 50k and those cars are refrigerator with wheels. BMW doesn't have shareholders. Its privately owned. If the cost is only wiper blades and 1 oil change then this is a REALLY stupid move. The ill will is certainly not worth the savings.

BMW definitely has shareholders, it is a public company.

[miiipilot]

I think this is why they have the sales crown. Watch Audi, esp with the VW cluster F, put something like free maintenance in place to get customers and the sales crown back.

whadda yall think?

[tturedraider]

Originally Posted by elitex

BMW's maintenance program had some weight since it included brakes and clutch.

I agree with this. The brake maintenance is the main thing that made BMW's plan stand out for the majority of people.

Originally Posted by David70

Reducing included maintenance should have no bearing on warranty items which I believe are staying the same

I don't believe any Hyundai has as good of maintenance program as BMW's new reduced program.

Looks like BMW's is the second best offered (after Cadillac) - http://static.ed.edmunds-media.com/u...le.maint.5.pdf


Then -
http://www.edmunds.com/car-buying/ar...-worth-it.html



Looks like Cadillac's program is now the best.

Amazes me that anyone would need brakes or a clutch at less than 50k miles.

Originally Posted by sygazelle

If the poll is right, many of us will be driving Cadillacs within 3 years. Quick, go buy some of that GM stock.

Cadillac's plan may now be longer, but it's not better. Its maintenance coverage is much more limited than BMW's.

Originally Posted by 64-bit

It sounds like I will be looking for an Audi instead as my next car.

BMW is making sales and numbers records every year and yet the still increasing prices and removing the good stuff as transferable warranty and now this, it just not fair to the buyer.

FYI - I still really pissied that a honda civic for 16K comes with cameras and a 70K M3 does not, this is just bull load of stuff.

BMW has NOT made the new car warranty non-transferable.

[-c-]

Originally Posted by tturedraider

Your repair was covered by the new car warranty, because it was due to a MANUFACTURING DEFECT. This change to the maintenance plan coverage has zero bearing on that situation.

If your clutch had failed at 49,000 miles in the 48th month due to a manufacturing defect it still would be replaced under the new car warranty.

I think you had the wrong person! I didn't have any clutch problems! . Or any problems actually...... Been pretty lucky.

I for one am ok with the change as it doesn't really affect me, I buy the cars but even with the free maintenance have yet to ever get a break job before 60k miles and the wiper blades I get for super cheap with my account anyhow. I change them every 2 years and the only real loss is the engine oil but like I said before, I'll just negotiate that out of what bottom dollar I pay for the car. .

[tturedraider]

Originally Posted by miiipilot

I think this is why they have the sales crown. Watch Audi, esp with the VW cluster F, put something like free maintenance in place to get customers and the sales crown back.

whadda yall think?

In the U.S. Audi has never even been close to the crown.

[pimp4cheddar]

So basically they're just covering leased cars?

Brakes are a massive expense...truly sad to hear they're doing away with covering those.

[tturedraider]

Originally Posted by -c-

I think you had the wrong person! I didn't have any clutch problems! . Or any problems actually...... Been pretty lucky.

I for one am ok with the change as it doesn't really affect me, I buy the cars but even with the free maintenance have yet to ever get a break job before 60k miles and the wiper blades I get for super cheap with my account anyhow. I change them every 2 years and the only real loss is the engine oil but like I said before, I'll just negotiate that out of what bottom dollar I pay for the car. .

You're correct. Somehow managed to click the wrong post quote. Fixed.

[tturedraider]

Originally Posted by pimp4cheddar

So basically they're just covering leased cars?

Brakes are a massive expense...truly sad to hear they're doing away with covering those.

No, they're covering all cars. How many free brake services have you had?

[fecurtis]

Originally Posted by EL MEJOR

BMW is Not privately owned. It's publicly traded company. [IMG][/IMG]

Ugh a lot of red in that screenshot...

[fecurtis]

Originally Posted by miiipilot

I think this is why they have the sales crown. Watch Audi, esp with the VW cluster F, put something like free maintenance in place to get customers and the sales crown back.

whadda yall think?

No. Plus Audi offers Audi care, but that costs money. If I'm reading the original post correctly, BMW appears to be offering similar packages (they already do anyway).

I also find it amusing. The people threatening to leave, where would you go? As far as free maintenance goes BMW (and I think now Cadillac) pretty much offer the best scheduled maintenance perks, even after the change starting in MY 2017.

Do all of you really just base your car purchase based on free maintenance?

[BeachsideF30]

I say bmw keeps the maintenance and cuts cost by scrapping ALL GT models.

[Blubaron79]

Originally Posted by ghaffari46

Bmw pushing me away too, I always have had Bmws since my 20s because they are making great cars, but they have to understand that everyone is making great cars these days! In the last 3 years I convinced 3 of my colleagues to buy Bmws over the mercs or Audi because of its superior service and maintenance.
Bmw is going to loose many loyal customers for its "cheap" decisions!

If you're choosing your car over Maintenace you're not an enthusiast.

[Blubaron79]

Originally Posted by fecurtis

No. Plus Audi offers Audi care, but that costs money. If I'm reading the original post correctly, BMW appears to be offering similar packages (they already do anyway).

I also find it amusing. The people threatening to leave, where would you go? As far as free maintenance goes BMW (and I think now Cadillac) pretty much offer the best scheduled maintenance perks, even after the change starting in MY 2017.

Audi's customer service blows. They treat you like you bought a VW.(which you did)

And I like I just said if you're buying a car over a Maintenace program you should probably just buy a Ford or Chevy.

[Mako]

So this will add a ton of profit to M cars as I highly doubt they will lower the price to offset the brakes not being included now (that's a huge cost savings for BMW).

I can't be the only one that factored the 4 years 50,000 mile free maintenance (including brakes) into the cost of buying, on the M3 that is at least a $3,000 savings, just look at what they charge for the 2 year extended free maintenance ($3500!), obviously the huge cost in this is the brakes!