Cringe experience during car pickup at the dealer

[Humdizzle]

it honestly sounds like you struck a nerve and that maybe she knows the reviews aren't legit lol.

any normal finance person in that role would have just smiled and had you sign the papers.. and moved on to the next customer to try and upsell random stuff.

[BMthusiast]

Perfect example of don't take things personally. She was probably hurting for sales and took her frustrations out on you. She wouldda done the same thing to anyone else. Good on you for taking the high road.

[TroyJam]

When I purchased my X5 a few months ago I was able to complete the entire purchasing process and finance dance over the phone, along with Docusign for the docs. All of the price negotiation was done via text using my Google Voice burner phone number. The dealership even dropped the car off at my house the next day because I told them driving across the Phoenix metro was too far for me!

I will say it was a glorious experience over all and when the finance mgr is trying to sell you extended warranties they don't have the same mojo when your on the phone as opposed to in person. Overall recommend purchasing this way.

[infinitekidM2C]

What a B.

Not what i call customer service.

[wizardofOz]

Originally Posted by Snave01

Unfortunately, I think that philosophy has waned...

Not in my book!

[Innovade]

BMW Seattle? Can't say I'm surprised.

I would have canceled the deal right then and there, but I'm petty.

[NervoS]

Originally Posted by Innovade

BMW Seattle? Can't say I'm surprised.

I would have canceled the deal right then and there, but I'm petty.

Like I said, the sales guy was awesome and cool, the deal was sweet (~8% off MSRP for fully loaded 2024 X3MC), so - nah, wouldn't worth to cancel the deal just because of some lady was not in the mood.

[RugbyBro]

Don’t ever apologize to a dealer - they’re not your friends. Be firm, speak your mind, and remember… *YOU* are paying them and not the other way around; don’t feel bad reminding them of that.

[NervoS]

Originally Posted by RugbyBro

Don’t ever apologize to a dealer - they’re not your friends. Be firm, speak your mind, and remember… *YOU* are paying them and not the other way around; don’t feel bad reminding them of that.

I mean... I agree with being firm, and that’s what I did—they didn’t sell me anything I didn’t want. I agree they’re not friends, but we’re all people with emotions and stuff, and if there’s a way to move forward with fewer negative emotions (and if the price for that is me apologizing), I’d rather take that path. After all, karma’s a bitch

[chutoyy]

Be glad you haven't had the pleasure of dealing with Porsche of Bellevue...

[Grease23]

There are, of course, exceptions, but I've experienced some form of attempted chiseling with every dealer (new and used) car I've purchased. They operate in their own ethical world. They will say and do anything they think they can get away with, and after you leave, give each other high fives if it worked.

He died (disappeared, actually) years before there were cars, but legendary American cynic Ambrose Bierce defined "conscience" as "that little voice in your head that tells you somebody might be watching." I think he nailed it.