Aaagh. Enough with the surveys

[SW111]

I have some medical issues and everyone of my interactions want me to do a survey. Hospital, doctor, pharmacy. Rate our app, how was your interaction, please stay on the line for a brief survey. Not to mention the bank, credit cards, all my utilities. Anyone else on survey overload?

[M_Six]

I hear you. I'm sick to death of surveys. You can't buy a loaf of bread these days without getting a text or email asking you to rate your experience. I love our local hospital and lab. They do great work and there is rarely any long wait. But jeez, they bug you like crazy to fill out surveys for even a simple blood draw. They even called me once. I thought there might have been an issue with my blood draw, so I answered the phone. When the guy started asking me to rate the experience, I almost blew up at him.

[MassWholeBimmer]

Yup. Bye anything at CVS, and as long as I use my rewards card, I get a survey. Then, any score lower then a 10 out of 10, and they ask "What can we do to improve your experience".

Geez, I gave you a 9/10... 90% ain't bad last time I checked!! What can you do better, I dunno.... give me the vitamins for free ??!!

[vreihen16]

My medical insurance provider just reached out to me a few hours ago with a robocaller to conduct a survey about why I am a week late for refilling a prescription. "Are you having problems with transportation to your pharmacy?" "Is your medication too expensive?" "Do you have problems remembering when to take your medications?" On a scale of 1 through 5, where 1 means that you strongly disagree and 5 means that you strongly agree.....

[KRS_SN]

The local gym sends out a survey each time I visit. The reception explained unless they get a certain number of 10/10 head office get them in trouble. I fill them as in my mind it helps them than improving services etc.

[SW111]

I got asked to rate the app while reading the replies.

[Alfisti]

You guys are primarily referencing poorly run, off the shelf, cheap n nasty customer sat surveys that are mostly automated. It's very frustrating for us in the industry as it's made talking to people very difficult, that and the scammers.

[2000cs]

any place that I plan to return to gets top ratings no matter the truth. I’ve found I get better treatment when my surveys are “all 5’s”, even on the anonymous surveys.

Speaking of anonymous surveys, I had 3 visits to a new dermatologist after we moved into the area. Each time we had a brief chat but there was no examination at all. So on the anonymous survey following the third visit I made the comment that I thought it odd a dermatologist would not look at the skin of a new patient. On the fourth visit, 90 days later, she made a point to comment that if I wanted her to examine my skin I should just ask. Clearly not anonymous, and missed the point entirely anyway.

[ezaircon4jc]

One thing I learned about surveys is that there are only two "acceptable" responses; 10 and less than 10. A 9 has the same weight as a 1. They are not at all geared towards honest answers, just 10's. It's a really stupid system.