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12-15-2021, 11:42 AM | #23 |
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Autonation, is becoming powerhouse and that is not good for sales. It's another dealership that will corner market just like Carmax. You will not be able to negotiate prices whatsoever.
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12-15-2021, 11:47 AM | #24 | |
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Just a couple weeks ago I went to their empty BMW dealer on a Sunday morning and inquired about the 2-series coupe but got completely blown off by the salesman. They love to act busy despite not doing shit.
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12-15-2021, 12:06 PM | #25 | ||
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I personally refuse to give money to anyone with piss poor customer service and immoral business. That's why I've boycotting Nike since 2001 and Adidas since 2017 (recent revelation). I'm a huge MUFC fan, but when Nike sponsored them, I didn't buy any MU products and will continue to boycott because of the current sponsor; adidas.
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?When you have fast cars and bad luck, it's a lot easier to handle than having slow cars and bad luck.?
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12-15-2021, 12:53 PM | #26 |
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I have three cars, all of which the dealerships are Autonation. I've been pleasantly surprised at the good customer service I've had from all three: Mercedes, BMW, and Chevy. It also helps that I ask for the same SA each time and give a $20 tip.
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12-15-2021, 11:03 PM | #27 | |
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In say the Seattle area where I referenced earlier, there are maybe three BMW dealers. Nobody wants to go through the hassle of buying a car sight unseen from California and paying a grand or two to ship it north. So as a result those three Seattle area dealers could give less of a damn about ordering inventory in interesting color combinations, negotiating on price, or even giving you their time of day.
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01-03-2022, 02:15 AM | #28 |
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One of the dealerships I frequent became an Autonation dealership not too long ago. I was worried, and there was a big shift in customer service around that time. I chalked it up to an adjustment period. I've gone there a few times since and they were without incident. In fact, the service was pretty good. I can't speak for everyone else though, yelp reviews range from 4 to 5 stars to 0 stars. Granted, most of the bad ratings are from sales, not service, but not all.
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01-03-2022, 09:44 AM | #29 | |
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You do know how to keep a grievance going. |
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01-28-2022, 02:33 PM | #30 |
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Here in Dallas, I try and avoid BMW of Dallas. It's never a pleasant experience. I drive 25+ miles each way to either BMW of Grapevine (owned by the Sewell family which runs a bunch of luxury dealers in the state) or Classic BMW in Plano. Now Classic's service, which is also family-run, was starting to dwindle, but thankfully they were just bought out by Sewell. So now there are 2 close family-run BMW dealers in the burbs with excellent service and one 3 miles from me with abhorrent service. Nice.
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01-29-2022, 11:28 AM | #31 |
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Unfortunately between Auto nation and lithia both public traded company are buying up top grossing dealers in country to higher there bottom line which highers there stock price. Bill Gates big investor in Auto Nation.
Sucks when big Corp. takes over mom and pop proof is in the pudding. |
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01-30-2022, 06:46 PM | #33 |
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My local BMW Autonation dealership just sent me the cutest personalized video with my name and car interspersed throughout.
Think they won me over. I'm due for my yearly maintenance visit so I guess I have to go. |
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01-31-2022, 10:26 PM | #36 |
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This is sarcasm, right? You tip your SA when you go in?
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02-01-2022, 04:48 AM | #37 |
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Personally my extended family and myself have had nothing but GREAT experiences with Autonation. Penske-owned Toyota turned a blind eye to me when my 435i was not drivable in less than two weeks from purchase, but nothing crazy as the initial sales experience was decent.
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02-01-2022, 08:05 AM | #38 |
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I always tip the SA. Why wouldn't you? The $20 is a worthwhile investment. When my car was making a strange noise from the rear end, he made the decision to goo straight to the district manager to get a new differential. I didn't have to wait weeks while my car sat there gathering dust outside.
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02-01-2022, 09:29 AM | #39 | |
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02-01-2022, 11:43 AM | #40 | |
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Can I has some tips too?
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02-01-2022, 11:44 AM | #41 |
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Here's a tip: Start tipping.
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02-11-2022, 05:59 PM | #42 |
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02-12-2022, 08:21 AM | #43 | |
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02-24-2022, 05:23 AM | #44 | |
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https://www.penskeautomall.com/surprise/ |
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