Error in mobile app

BMW_Cyprus · 05-14-2019, 11:33 AM

Received attached error on mobile app android 9. Tried logoff/logon, tried uninstall app and reinstall. Nothing worked. Mark can you help be ause the android app is down for quite some time

Teufel_Hunden · 05-14-2019, 06:26 PM

Quote:

Originally Posted by BMW_Cyprus

Received attached error on mobile app android 9. Tried logoff/logon, tried uninstall app and reinstall. Nothing worked. Mark can you help be ause the android app is down for quite some time

I'm on Samsung Note 8 and am getting the same error message. It's so bad now that I can't even use the app. I also uninstalled/reinstalled, has not helped. Over the last 2 weeks or so, I'm constantly getting an "error connecting" message as well.

apptest · 05-14-2019, 06:57 PM

Quote:

Originally Posted by BMW_Cyprus

Received attached error on mobile app android 9. Tried logoff/logon, tried uninstall app and reinstall. Nothing worked. Mark can you help be ause the android app is down for quite some time

Quote:

Originally Posted by Teufel_Hunden

Quote:

Originally Posted by BMW_Cyprus

Received attached error on mobile app android 9. Tried logoff/logon, tried uninstall app and reinstall. Nothing worked. Mark can you help be ause the android app is down for quite some time

I'm on Samsung Note 8 and am getting the same error message. It's so bad now that I can't even use the app. I also uninstalled/reinstalled, has not helped. Over the last 2 weeks or so, I'm constantly getting an "error connecting" message as well.

Don't bother uninstalling the app. We will be tackling this issue tommorow and hope to have it fixed by the end of the day tommorow (if the problem is what I think it is ...)

subliminalaudio · 05-14-2019, 07:11 PM

Having issues posting with my iPhone X

BMW_Cyprus · 05-15-2019, 03:49 AM

Quote:

Originally Posted by apptest

Don't bother uninstalling the app. We will be tackling this issue tommorow and hope to have it fixed by the end of the day tommorow (if the problem is what I think it is ...)

Please post here once you believe we can recheck...

///M Power-Belgium · 05-15-2019, 06:20 AM

Quote:

Originally Posted by apptest

Don't bother uninstalling the app. We will be tackling this issue tommorow and hope to have it fixed by the end of the day tommorow (if the problem is what I think it is ...)

New posts don't show up as new posts on top of the list .
It's like looking for water in the desert....

Dpc2u · 05-15-2019, 02:44 PM

Still down, having withdrawals.

Mark · 05-15-2019, 11:21 PM

Quote:

Originally Posted by BMW_Cyprus

Received attached error on mobile app android 9. Tried logoff/logon, tried uninstall app and reinstall. Nothing worked. Mark can you help be ause the android app is down for quite some time

Quote:

Originally Posted by Teufel_Hunden

I'm on Samsung Note 8 and am getting the same error message. It's so bad now that I can't even use the app. I also uninstalled/reinstalled, has not helped. Over the last 2 weeks or so, I'm constantly getting an "error connecting" message as well.

Quote:

Originally Posted by subliminalaudio

Having issues posting with my iPhone X

Quote:

Originally Posted by ///M Power-Belgium

New posts don't show up as new posts on top of the list .
It's like looking for water in the desert....

Quote:

Originally Posted by Dpc2u

Still down, having withdrawals.

Ok guys, it looks like its working at least for me on a few different android devices. Let me know how its working out for you guys now....

Teufel_Hunden · 05-15-2019, 11:24 PM

Quote:

Originally Posted by Mark

Quote:

Originally Posted by BMW_Cyprus

Received attached error on mobile app android 9. Tried logoff/logon, tried uninstall app and reinstall. Nothing worked. Mark can you help be ause the android app is down for quite some time

Quote:

Originally Posted by Teufel_Hunden

I'm on Samsung Note 8 and am getting the same error message. It's so bad now that I can't even use the app. I also uninstalled/reinstalled, has not helped. Over the last 2 weeks or so, I'm constantly getting an "error connecting" message as well.

Quote:

Originally Posted by subliminalaudio

Having issues posting with my iPhone X

Quote:

Originally Posted by ///M Power-Belgium

New posts don't show up as new posts on top of the list .
It's like looking for water in the desert....

Quote:

Originally Posted by Dpc2u

Still down, having withdrawals.

Ok guys, it looks like its working at least for me on a few different android devices. Let me know how its working out for you guys now....

Just jumped on for a few minutes and everything seems to be working fine now. Thanks Mark!!

BMW_Cyprus · 05-16-2019, 01:03 AM

Thanks Mark works fine now

///M Power-Belgium · 05-16-2019, 05:44 AM

Quote:

Originally Posted by Mark

Ok guys, it looks like its working at least for me on a few different android devices. Let me know how its working out for you guys now....

I just replied a post and again my post didn't showed up as a new post on top of the list ( nowhere )
I replied with my laptop ...So , it's still not working .
Thank you Mark .

Teufel_Hunden · 05-16-2019, 08:31 PM

@Mark

The app seems to be working fine, except for one thing. If I post a pic using the app, I don't actually see the picture on my post on the app. However, if I open a browser and go to the same post I can see the picture.

I think some others are having the same problem.

Thanks again for your support, I'm on the forum using the app multiple times a day, everyday.

apptest · 05-16-2019, 11:47 PM

Quote:

Originally Posted by Teufel_Hunden

@Mark

The app seems to be working fine, except for one thing. If I post a pic using the app, I don't actually see the picture on my post on the app. However, if I open a browser and go to the same post I can see the picture.

I think some others are having the same problem.

Thanks again for your support, I'm on the forum using the app multiple times a day, everyday.

Yes this is still an issue but will be fixed over the next few days. Probably. It until the middle of next week. But you are not crazy.

Basicly whenever an attachment is posted from the website or app it will take about a minute for it to show up. So if you want to see it just wait about a minute and do a ctrl f5 refresh

Teufel_Hunden · 05-17-2019, 06:37 AM

Quote:

Originally Posted by apptest

Quote:

Originally Posted by Teufel_Hunden

@Mark

The app seems to be working fine, except for one thing. If I post a pic using the app, I don't actually see the picture on my post on the app. However, if I open a browser and go to the same post I can see the picture.

I think some others are having the same problem.

Thanks again for your support, I'm on the forum using the app multiple times a day, everyday.

Yes this is still an issue but will be fixed over the next few days. Probably. It until the middle of next week. But you are not crazy.

Basicly whenever an attachment is posted from the website or app it will take about a minute for it to show up. So if you want to see it just wait about a minute and do a ctrl f5 refresh

Will do. Thanks.

Dpc2u · 05-20-2019, 09:43 PM

Quote:

Originally Posted by apptest

Quote:

Originally Posted by Teufel_Hunden

@Mark

The app seems to be working fine, except for one thing. If I post a pic using the app, I don't actually see the picture on my post on the app. However, if I open a browser and go to the same post I can see the picture.

I think some others are having the same problem.

Thanks again for your support, I'm on the forum using the app multiple times a day, everyday.

Yes this is still an issue but will be fixed over the next few days. Probably. It until the middle of next week. But you are not crazy.

Basicly whenever an attachment is posted from the website or app it will take about a minute for it to show up. So if you want to see it just wait about a minute and do a ctrl f5 refresh

Glad I saw this, thought I was crazy too. Still not working, just as described.

apptest · 05-21-2019, 12:11 AM

Quote:

Originally Posted by Dpc2u

Quote:

Originally Posted by apptest

Quote:

Originally Posted by Teufel_Hunden

@Mark

The app seems to be working fine, except for one thing. If I post a pic using the app, I don't actually see the picture on my post on the app. However, if I open a browser and go to the same post I can see the picture.

I think some others are having the same problem.

Thanks again for your support, I'm on the forum using the app multiple times a day, everyday.

Yes this is still an issue but will be fixed over the next few days. Probably. It until the middle of next week. But you are not crazy.

Basicly whenever an attachment is posted from the website or app it will take about a minute for it to show up. So if you want to see it just wait about a minute and do a ctrl f5 refresh

Glad I saw this, thought I was crazy too. Still not working, just as described.

Yes we are currently testing the fix for iPhone. Once that passes the test we will roll out the android fix. I think it's just a matter of days

Dpc2u · 05-24-2019, 12:28 PM

Any update on the android fix?

apptest · 05-24-2019, 09:31 PM

Quote:

Originally Posted by Dpc2u

Any update on the android fix?

Should be in the google play store

Dpc2u · 05-24-2019, 09:57 PM

Quote:

Originally Posted by apptest

Quote:

Originally Posted by Dpc2u

Any update on the android fix?

Should be in the google play store

test

Dpc2u · 05-24-2019, 09:58 PM

Awesome, it is all good now! Thanks for the fix.

Teufel_Hunden · 05-24-2019, 10:16 PM

Working fine now.

Thanks!

bluvln · 05-25-2019, 11:11 PM

Hey guys. Getting a error code everytime I try to open my messages through the app. Using a android. Any help would be appreciated. Thanks

05-14-2019, 11:33 AM	#1
BMW_Cyprus Private 51 Rep 91 Posts Drives: Looking forward to G05 X5 Join Date: May 2019 Location: Nicosia iTrader: (0)	Error in mobile app - Android ver 9 using Samsung S9+ Received attached error on mobile app android 9. Tried logoff/logon, tried uninstall app and reinstall. Nothing worked. Mark can you help be ause the android app is down for quite some time Attached Images Last edited by BMW_Cyprus; 05-14-2019 at 03:37 PM..
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05-14-2019, 07:11 PM	#4
subliminalaudio Captain 322 Rep 719 Posts Drives: BMW M2 Join Date: Sep 2017 Location: ATLANTA/AUGUSTA iTrader: (0)	Having issues posting with my iPhone X
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05-15-2019, 02:44 PM	#7
Dpc2u Major 11491 Rep 1,065 Posts Drives: E93 M3, E60 M5, F15 X5, E46 Join Date: Feb 2019 Location: Middle Tennessee iTrader: (0)	Still down, having withdrawals.
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05-16-2019, 01:03 AM	#10
BMW_Cyprus Private 51 Rep 91 Posts Drives: Looking forward to G05 X5 Join Date: May 2019 Location: Nicosia iTrader: (0)	Thanks Mark works fine now
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05-16-2019, 08:31 PM	#12
Teufel_Hunden Banned 8344 Rep 2,962 Posts Drives: 2013 M3 6MT LMB ZCP Join Date: Feb 2012 Location: Maryland iTrader: (3)	@Mark The app seems to be working fine, except for one thing. If I post a pic using the app, I don't actually see the picture on my post on the app. However, if I open a browser and go to the same post I can see the picture. I think some others are having the same problem. Thanks again for your support, I'm on the forum using the app multiple times a day, everyday.
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05-24-2019, 12:28 PM	#17
Dpc2u Major 11491 Rep 1,065 Posts Drives: E93 M3, E60 M5, F15 X5, E46 Join Date: Feb 2019 Location: Middle Tennessee iTrader: (0)	Any update on the android fix? __________________ E46, E60 M5, E93 M3, F15 X5 IG - @thebimmerhaus
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05-24-2019, 09:58 PM	#20
Dpc2u Major 11491 Rep 1,065 Posts Drives: E93 M3, E60 M5, F15 X5, E46 Join Date: Feb 2019 Location: Middle Tennessee iTrader: (0)	Awesome, it is all good now! Thanks for the fix. __________________ E46, E60 M5, E93 M3, F15 X5 IG - @thebimmerhaus
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05-24-2019, 10:16 PM	#21
Teufel_Hunden Banned 8344 Rep 2,962 Posts Drives: 2013 M3 6MT LMB ZCP Join Date: Feb 2012 Location: Maryland iTrader: (3)	Working fine now. Thanks!
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05-25-2019, 11:11 PM	#22
bluvln Private First Class 18 Rep 135 Posts Drives: F80 M3 Join Date: Oct 2018 Location: Canada iTrader: (0)	Android error code Hey guys. Getting a error code everytime I try to open my messages through the app. Using a android. Any help would be appreciated. Thanks Attached Images
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