MyBMW app stopped updating

W288SH · 09-28-2024, 10:54 AM

Anyone else have their MyBMW app stop updating? Mine has not sync’d with either car since 9/20.

3PedalJake · 09-28-2024, 10:59 AM

MyBMW everything seems to be out. I tried to check for open recalls and got this...

jkoral · 09-28-2024, 11:09 AM

Same for me, last update 4 days ago (9/24) and I couldn't figure out why the car stopped updating location -- double checked iDrive settings, rebooted iDrive, phone, app, etc.

From https://mybmw.bmwusa.com/home:
We are experiencing technical difficulties due to the impact of Hurricane Helene. We are currently working to restore functionality as soon as possible. We apologize for any inconvenience.

pmsteinm · 09-28-2024, 11:28 AM

It is funny that they started experiencing the effects of the hurricane a couple days before it reached the US...

My car has been offline since Thursday. No traffic info and no trip data in the app.

chris3g · 09-28-2024, 11:35 AM

apparently BMW is self-hosting all of the connected drive functionality at their Spartanburg location, and have zero redundancy, DR , or multisite failover capability in place.

snowbimmer · Yesterday, 09:05 PM

Is MyBMW app down again?

It shows my car where I was 6 hours and 300 miles ago.

SnowCover · Today, 12:06 AM

Quote:

Originally Posted by snowbimmer

Is MyBMW app down again?

It shows my car where I was 6 hours and 300 miles ago.

same here... I was kind of amused that remote engine start could not work when the BMW app was down.

It also has been saying all of my windows are down.(still down as of 1AM EST) Although the car is locked with all windows closed.

Also says my most recent trip was 11:02AM on Thursday. (unless I was dreaming about going to Costco, Best Buy and the Apple Store yesterday afternoon?)

DanG · Today, 12:09 AM

Mine is working fine.

NervoS · Today, 02:10 AM

This happened to me and my wife today. Last update yesterday, the same time (11:35 pm) on both our phones, for both of our cars.

SnowCover · Today, 05:16 AM

ok, so it's now 6:00AM on Friday. Somehow BMW still has not fixed the issue.

do they not have tech support guys who deal with this kind of issue 24/7? Yes, I get that there was a hurricane, but how can a giant car manufacturer like BMW not have back-up servers and a team of people who deal with this?

EDIT: very confused. this thread has less than 10 replies. We can't possibly be the only people who are seeing this problem, right?

KevinC · Today, 12:56 PM

RTTI wasn’t working for me last weekend. Today is first time driving the car since and it’s functional again.

jkoral · Today, 01:02 PM

Curiously mine resumed working last weekend (they day after I posted above), so it was only non-functional for 4-5 days.

Mrproper86 · Today, 02:43 PM

Quote:

Originally Posted by jkoral

Curiously mine resumed working last weekend (they day after I posted above), so it was only non-functional for 4-5 days.

Stopped working as of yesterday again. Also esim wifi streaming not working either.

DanG · Today, 03:42 PM

Mine just update my lunch drive.

snowbimmer · Today, 04:05 PM

I'm back up

SnowCover · Today, 05:10 PM

seems to be working again as of 6PM.

however, still shows my last trip as from yesterday only. were the trips that I drove yesterday and today during the outage basically lost forever? (since they were presumably never uploaded to BMW's servers)

09-28-2024, 10:54 AM	#1
W288SH Second Lieutenant 183 Rep 256 Posts Drives: 2021 G80 MT; 2023 G05 40i Join Date: Feb 2020 Location: North Carolina iTrader: (0)	MyBMW app stopped updating Anyone else have their MyBMW app stop updating? Mine has not sync’d with either car since 9/20. __________________ 2016 M3 6MT YMB - Sold 2016 911 - Sold 2016 X5 xDrive 35i - Sold 2020 M340i - Sold 2021 M3 6MT 2023 X5 xDrive 40i Last edited by W288SH; 09-28-2024 at 11:03 AM..
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09-28-2024, 10:59 AM	#2
3PedalJake Neo-Luddite 3101 Rep 1,598 Posts Drives: '06 325i, 330i 6MT RWD Sport Join Date: Nov 2020 Location: NJ iTrader: (0) Garage List 2006 BMW 330i [10.00]	MyBMW everything seems to be out. I tried to check for open recalls and got this... Attached Images
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09-28-2024, 11:09 AM	#3
jkoral Colonel 1099 Rep 2,022 Posts Drives: 2017 M2 LBB 6MT Join Date: Oct 2007 Location: MA iTrader: (7)	Same for me, last update 4 days ago (9/24) and I couldn't figure out why the car stopped updating location -- double checked iDrive settings, rebooted iDrive, phone, app, etc. From https://mybmw.bmwusa.com/home: We are experiencing technical difficulties due to the impact of Hurricane Helene. We are currently working to restore functionality as soon as possible. We apologize for any inconvenience.
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09-28-2024, 11:28 AM	#4
pmsteinm Lieutenant 451 Rep 496 Posts Drives: 23 M5C, 19 X5 Join Date: Jun 2015 Location: Raleigh, NC iTrader: (0) Garage List 2023 BMW M5C [0.00] 2019 BMW X5 xDrive40i [0.00]	It is funny that they started experiencing the effects of the hurricane a couple days before it reached the US... My car has been offline since Thursday. No traffic info and no trip data in the app.
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09-28-2024, 11:35 AM	#5
chris3g Lieutenant Colonel 2707 Rep 1,929 Posts Drives: 2023 M3 xdrive Join Date: Jan 2012 Location: NJ iTrader: (4)	apparently BMW is self-hosting all of the connected drive functionality at their Spartanburg location, and have zero redundancy, DR , or multisite failover capability in place.
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Yesterday, 09:05 PM	#6
snowbimmer Colonel 6247 Rep 2,034 Posts Drives: 2022 M850 GC - Carbon Black Join Date: Feb 2017 Location: PDX iTrader: (0) Garage List 2022 M850 GC [9.67]	Is MyBMW app down again? It shows my car where I was 6 hours and 300 miles ago.
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Today, 12:09 AM	#8
DanG Major General 11361 Rep 7,102 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [7.95]	Mine is working fine. __________________ BMWCCA member Puget Sound Chapter
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Today, 02:10 AM	#9
NervoS Private First Class 67 Rep 110 Posts Drives: F97,G05,E39,E46,R53 Join Date: Nov 2022 Location: WA, USA iTrader: (0) Garage List 2024 BMW X3MC [0.00]	This happened to me and my wife today. Last update yesterday, the same time (11:35 pm) on both our phones, for both of our cars.
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Today, 05:16 AM	#10
SnowCover Second Lieutenant 89 Rep 221 Posts Drives: '23 330i, '23 X1, '25 X3 Join Date: Aug 2024 Location: Monroe iTrader: (0)	ok, so it's now 6:00AM on Friday. Somehow BMW still has not fixed the issue. do they not have tech support guys who deal with this kind of issue 24/7? Yes, I get that there was a hurricane, but how can a giant car manufacturer like BMW not have back-up servers and a team of people who deal with this? EDIT: very confused. this thread has less than 10 replies. We can't possibly be the only people who are seeing this problem, right? Last edited by SnowCover; Today at 12:11 PM..
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Today, 12:56 PM	#11
KevinC your average JAMF 3424 Rep 4,160 Posts Drives: '21 M2 Comp, '19 Golf R Join Date: Oct 2005 Location: Cochise County, AZ iTrader: (0) Garage List 2019 VW Golf R [5.00] 2021 BMW M2 Competi ... [3.50]	RTTI wasn’t working for me last weekend. Today is first time driving the car since and it’s functional again.
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Today, 01:02 PM	#12
jkoral Colonel 1099 Rep 2,022 Posts Drives: 2017 M2 LBB 6MT Join Date: Oct 2007 Location: MA iTrader: (7)	Curiously mine resumed working last weekend (they day after I posted above), so it was only non-functional for 4-5 days.
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Today, 03:42 PM	#14
DanG Major General 11361 Rep 7,102 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [7.95]	Mine just update my lunch drive. __________________ BMWCCA member Puget Sound Chapter
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Today, 04:05 PM	#15
snowbimmer Colonel 6247 Rep 2,034 Posts Drives: 2022 M850 GC - Carbon Black Join Date: Feb 2017 Location: PDX iTrader: (0) Garage List 2022 M850 GC [9.67]	I'm back up
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Today, 05:10 PM	#16
SnowCover Second Lieutenant 89 Rep 221 Posts Drives: '23 330i, '23 X1, '25 X3 Join Date: Aug 2024 Location: Monroe iTrader: (0)	seems to be working again as of 6PM. however, still shows my last trip as from yesterday only. were the trips that I drove yesterday and today during the outage basically lost forever? (since they were presumably never uploaded to BMW's servers)
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