Parkview and BMW Toronto are both owned by the Quinn Group. Reg and Steve Quinn are the dealer principles. They also own other dealerships.
At Parkview, the GM is Shawna Quinn, 416 847-3429
smquinn@parkviewbmw.com
Also try Sal Portelli, Director of Fixed Operations, 416 847-3432
sal@quinngroup.ca
Service Manager is Sandro Francavilla 416 444-4269 ext 2282
sandrof@parkviewbmw.com. I personally have dealt with Sandro and found him to be very fair and diligent in his efforts. Sorry if you have had the opposite results.
BMW Canada is located at 50 Ultimate Dr., Richmond Hill 1-800 567-2691.
While you have probably already talked to some of these people, I hope this info may be helpful. I personally think you will get further with either a personal visit or at least a phone call to Shawna to get this resolved. Failing that, ask to speak to Reg. He has been in business a long time and genuinely values his customers.
Good luck.
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2018 640ix GT; Alpine White, Blk Nappa, Piano; M-sport, Premium (Ceramic, SIRIUS, Soft-close, Vent/Massage Comfort seats, Surround, Sunshades, Parking Ass't), Advanced Driver Ass't (Lane keep, Steering/Lane control, Cross traffic, ACC with Stop/Go), Smartphone, Tint.
Retired: 78 300D, 81 300SD, 87 190E, 88 Porsche 924, 89 260E, 93 300E, 97 Volvo 850, 98 E320, 03 BMW 325iT, 02 C230 Sport Coupe, 08 BMW 535i, 12 BMW 535i X-drive