No doubt it's dependent on the time of day. We always catch the last daytime flight from O'Hare and it arrives around 10:40PM in Heathrow. We literally walk through customs and immigration with the only wait time being the wait for the bags to show up on the carousel. There is never a line.
The worst part about flying into Heathrow is the mile+ walk from the jetway to the hotel we stay at (Heathrow Hilton).
Sorry, I digressed a bit there. Hope your family has an easy time getting in. It won't be at all easy going back to the US. That's always a pain.
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Mark
markj.pics
"Life is uncertain, eat bacon now."
-UncleWede
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