Quote:
Originally Posted by PassportBMW
Quote:
Originally Posted by Clark_Kent
I recall having an interesting encounter with Passport BMW back in the summer of 2015 when allocations for the M3 were sparse. I was laying out the terms of what I believed to be an acceptable offer to one of the managers via phone. Just as I finished, him and at least two others who were in the room started busted out laughing. It was immediately apparent that I was on speaker. I also remember one of them saying, "Good luck buddy!" in a condescending tone. Very, very classy. I never understood the approach of treating prospective clients in such a manner.
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I'm sorry to hear about your experience. It's definitely not how we want to treat our customers or the experience we wish to provide. We completely understand how you can't understand the approach, as neither can we. The actions of a few certainly do not represent the whole here, and we do ask for your forgiveness.
Hope you we're still able to land on an M3 and that you had a good experience where you went! |
Classy move Passport. To come on here and address this customer's issue is respectable. Now IM the guy and offer him a deal.