Quote:
Originally Posted by TRZ06
Anyone who knows anything about car buying knows that most of the crap offered in the finance office is way over priced and crap.
With GPS, Lo-Jack is a joke, most professional detailers can do a better job than that "sealant" con job, and most after market warranties are a waste too.
The only ones that ever make sense (and only with certain manufactures) is the pre-paid service contracts, because they can actually save you some money (assuming you keep the car long enough).
The rest of it is fluff and insulting.
I get the service side of it and if I am treated well on the sales side, I will make a point to give them my business on the service side. The problem with that though is that the sales experience is usually such a hassle and leaves such a bad taste in my mouth, that I normally have no desire to give them by business after the sale.
Sales departments and service departments really should talk to each other more often to get the "bigger picture"
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Exactly why my customers like me is what you guys are talking about. I have zero issues pulling out the invoice to show you the real deal you are getting.
I am the Internet Manager here and let my customers know what is ahead of them in the finance office and let them know what I recommend and what i would personally use in each situation (gap...)
I personally take you back and introduce you to the service department when we are waiting to see finance.
You are right the bigger picture means happier customers and since most of my pay is from Satisfaction Surveys I do my best to make sure you actually enjoy the experience.