Quote:
Originally Posted by DTMrack.com
You're entirely right Simon.
If some members ordered through iCarbon and the order took long, then of course that would be an iCarbon issue. But the link posted by HondaGoneRogue is a different story, the member clearly ordered through another dealer. And that has nothing to do with iCarbon themselves. A dealer should know what they have in stock, and if they do drop ship, then they should know what the manufacturer has in stock.
Alas, this is why we have our own stock. So we can control everything ourselves. But remember that iCarbon doesn't sell directly anymore, so aside from those old pending orders, any bad service a customer receives has to pertain or fall on the dealer they chose to use.
As far as those old pending orders, (which are the ones you mentioned), I was just at iCarbon this week and from what I saw, those customers will be getting something delivered real soon
I just can't wait for all the pending 'direclty purchased from iCarbon' orders to be fullfilled. Because that day, iCarbon will be able to keep on shining for the quality in their products, and not be shun because of their lack of quality in retail services. When that day comes, every person interested in iCarbon will be able to say "My iCarbon pieces are SO SICK, and the customer service was awesome...because I bought through DTMrack  " |
So what do you suggest I do DTM? The vendor whom I bought these parts from has been told
BY MARIO not once, but twice now, what I would consider misleading information at this point. First it was the two parts were in stock and ready to ship so they could get the order (and of course, the money was drafted from my account IMMEDIATELY). Then, 3 weeks later, when the parts were still not delivered, the new story was "Parts will complete production on the 12th, and shipped no later than the 14th." Its the 18th now, and still no tracking info, and I cannot even get ahold of anyone there.