Quote:
Originally Posted by georgere
What do they do to be on the excellence list?
From my perspective they need to change the rating and divide the dealerships into categories. It is very hard to be a good dealer in NYC because pple are crazy here as are the dealers. Metropolitan areas have limited space, test drives are a nightmare for all, etc etc.
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They are divided into 3 separate groups and ranked amongst each other, largely based on the volume and size of the store. That just isn't broken down on the list BMW NA puts out. There is a whole list of criteria from sales, parts and service performance that go into the rating.