Quote:
Originally Posted by DanG
As a side, I suggest you use Alex Long as your service advisor. He is excellent. BMW Seattle service is a little different than most dealers. A service advisor has an team of repair technicians that work only on their cars. So which service advisor you pick can effect your service experience. And yes, you can pick a service advisor.
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I like these tips DanG!
30 years of using them, seems it's consistent. So are you able to input Alex in some website or something or do i have to call in etc?
Not sure what a service advisor does?
So basically same team (like oil change, tires, engines, suspensions etc) will be same group of people working on it? If that's the case, that would be great as they will go on the journey with my car and remember the issues etc..
So you have same people working on your car most of the time ? Of course workers can come and go but for most part.
I think this is crucial when it comes to serious issues as they seem to be more in tuned since you build some sort of relationship with them