Quote:
Originally Posted by Barry123
My early '24 iX was recently at the dealer for one year service. They were supposed to install the P&C certificate.
When I got home, I went into the Plug and Charge app on screen. When I tried to flip the e-switch to ON, and it said something to the effect, "you must download a contract from your service provider."
No further instructions were offered on screen. What exactly do I need to do? I'm about half way through my 2 year EA promo. Did the dealer not install the needed certificate? Being an early '24, that is what was supposed to have been done. Thanks.
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This has been discussed at length in other threads. EA needs to send the charging contact to the vehicle. Try emailing support@electrifyamerica.com with your VIN and asking that the contract be sent to the car.