Quote:
Originally Posted by OkieSnuffBox
Did you speak with the manager about your negative experiences? He may not know there is a problem. I've had good luck when approaching them courteously and with respect, even if their employees didn't do the same for you.
Most place are struggling so bad for workers, the Mazda dealer for the fiance's car doesn't even have their service department open on Saturday's anymore, and scheduling an oil change takes a long time, because I'm not taking our car to Jiffy Lube.
For example, I called yesterday morning to schedule an oil change. The soonest available appointment is Friday of next week at 2:30 in the afternoon. Almost 2 weeks just for an oil change.
All I was trying to say, was try to be a bit more understanding for people doing customer service. It sucks.
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Mazda dealership or Jiffy Lube is pretty black and white. There are tons of hardworking independent shops out there that would bend over backwards for your business, especially if it's just an oil change.