Mercedes:
I did not buy either of my Mercedes. So my experience with them was strictly service. My dealer in Midland was awesome. My SA was wonderful to deal with and we never had trouble getting a loaner, etc. MB of San Antonio was fucking horrible and my only option when I got here. MB of Boerne (right outside SA) opened up a couple years later and I had a great experience with all of the service on my second Mercedes there. No trouble getting loaners or anything, it was all great...until the end of my ownership when I was trying to get them to fix a steering issue the car had always had and they kept making excuses not to. I took it in one last time before the warranty ran out, my SA was sick and had taken leave, the bitch they stuck me with was a former cashier (clueless), and it was just a clusterfuck of a horrible ordeal. They tried to sell me a new car, instead, that day and that lead me to...
Audi:
They made it easy for me buying my very first car on my own. The interest rate wasn't stellar, but it wasn't a raping either. I refi'd that car in a year for two points less anyway, but they were VERY easy to deal with and I ran into no issues being it was my first car loan ever. That said, I walked in there with good credit and money to put down (but not that much). Service with this car was spectacular. My SA was so great, words can not describe. Did all warranty work I desired on an increasingly modified car. Never asked questions. We had a great understanding that I would be responsible for everything my modifications broke on the car. Nothing I did EVER broke things that needed repair on that A4.
The second Audi (A3) I didn't purchase from the same dealer because things changed in the 4 years I owned the previous car and the new finance mgr. was an ass. He refused to give me even book value (which is all I asked for) on a modified, yet mint condition, car with 50K on the clock. Doubt me and I'll post pics of it that were taken a month before I sold it privately. Hell their service dept. used to park it out front to attract fucking buyers when they moved into their new fancy digs. So I bought from another dealer in Houston and had a beyond wonderful experience. I did all the negotiation over the phone\through email, bought a plane ticket, they picked me up, did the paperwork (already had my financing), and drove it back. My sales guy was just pure awesomeness. Service back at home went to shit, though. In the very beginning the DSG software problem the car had almost got me killed and I went though hell trying to get it fixed. Long story short, after that whole ordeal, I didn't have to take it in for much. My SA was pretty good for the remainder. I never really had issues with him, just the Svc. Mgr. who was a fuck head (he just got fired recently). Their dealership has, overall, gone to shit which lead me to...
BMW:
Our dealer here didn't have, and never has, what I would look for in a used BMW. So I tried the same thing I did with Audi in Houston with a BMW dealer in Houston. By far the WORST buying experience I've ever had. With some resistance and tactics, we got everything worked out over the phone\email. I get there and it was like no one I had talked to even existed at that place. Again I walked in with the financing and down payment and they were just the most unhelpful people ever. After a full day of bullshit I finally drove it home. The service here at this dealer is horrid (I knew that going into this purchase). They never have loaners, even when you book WAY in advance. I'm talking three weeks to a month
and they reserve you a loaner car, you show up, and they're like "Oh, sorry, but...". That's only the tip of the iceberg. The techs are all idiots (my ordeal with the DCT software update I needed because the car would die in traffic illustrated that perfectly), my SA is the kinda guy who acts like he's your friend but is just a fuck head (now he's the Svc. Mgr., God help everyone who owns a BMW here
). They broke my headlight and refuse to replace it. They've adjusted my hood three times because they refuse to replace the hood cable that
needs to be replaced. Two of those adjustments took it out of flush fit with the fenders. I could on and on...and that is why this is my first and last BMW.
The Audi dealer is being gutted on both sides (sales and svc.) so I may go back for a S3 after a full evaluation of their dealership when I'm done with my 1er. Rumor has it there's a second Audi franchise coming here owned by the same guys who run the best dealerships in this city across all makes. Which leads me to...
Lexus:
I made a huge mistake in buying an old used Lexus that I never should've bought (my fault, not the car) as a DD and took it to our dealer here. They're as busy as the BMW, MB, and Audi dealer here (if not more so) and I
still got a loaner Lexus for an
unscheduled visit. Additionally, while not me personally, my mother is on her second one up in CO and my dad has one himself as a DD. I have heard just spectacular stories about their excellent service and I hear the same from owners down here in SA. Stories of them doing thousands of dollars in repairs on out of warranty vehicles just because there
may have been some
remote chance they were at fault for something
kinda related to the expensive ass repair needed or to just retain\gain a customer for life.