PSA

BEM-S4 · 05-11-2018, 12:13 PM

Purchased a set of four titanium tips for my MPE from them yesterday. Listing clearly stated set of four. They processed the sale then claimed they were not priced correctly and refused to honor the sale. Just cancelled it without any discussion.

Anyway just wanted to save others a similar hassle. They are bad news. Stick with Brian at Sun much better customer service and very competitive pricing.

msan · 05-11-2018, 12:20 PM

https://www.resellerratings.com/stor...arts_Wholesale

BEM-S4 · 05-11-2018, 12:24 PM

Yep that seems about right. Bad news.

Thank god for Amex - anything that's questionable always Amex.

s14_kev · 05-11-2018, 12:25 PM

Quote:

Originally Posted by BEM-S4

Purchased a set of four titanium tips for my MPE from them yesterday. Listing clearly stated set of four. They processed the sale then claimed they were not priced correctly and refused to honor the sale. Just cancelled it without any discussion.

Anyway just wanted to save others a similar hassle. They are bad news. Stick with Brian at Sun much better customer service and very competitive pricing.

Wow that really sucks, sorry to hear about that

.

I just bought a pair of hood struts from them because they were the cheapest option for OEM parts. Parts + shipping came in cheaper than parts without shipping from other vendors; they are en route to me currently. I hope things go without a hitch..

King Rudi · 05-11-2018, 12:45 PM

This reminds me of the Chewlies gum rep in Clerks.

SharpAndCunning · 05-11-2018, 03:14 PM

Quote:

Originally Posted by BEM-S4

Yep that seems about right. Bad news.

Thank god for Amex - anything that's questionable always Amex.

My bank of America Credit Card is like that. anything questionable, goes on that. They've helped me before.

Sea-Tac · 05-13-2018, 07:15 PM

Total bummer. Good you were able to cancel...it just goes to show the level of integrity they have in their business. If it was my shop, I'd want to keep you as a customer and I would have supplied it as advertised.

s14_kev · 05-15-2018, 04:23 PM

Quote:

Originally Posted by kevin///mlee

Wow that really sucks, sorry to hear about that

.

I just bought a pair of hood struts from them because they were the cheapest option for OEM parts. Parts + shipping came in cheaper than parts without shipping from other vendors; they are en route to me currently. I hope things go without a hitch..

Following up on this..

FWIW I received my hood struts from them today in great condition. As I mentioned earlier, I went with BMWPartsWholesale.com because of their low cost (price + shipping was lower than price without shipping from other vendors). The parts appear to be drop shipped from a BMW dealership (Peake BMW).

So I guess YMMV? For me, it was totally worth it. Again, sorry to the OP for your bad experience with them

, I just wanted to give my 2 cents.

nioh_lbbm2 · 05-19-2018, 01:28 PM

dont see what the problem here is. If it was a pricing error why would they have to honor the sale? This stuff happens all the time on large retailers like Amazon, Newegg, etc. They cancelled the sale and refunded you. What's the problem? Sounds like you just wanted to get the parts for an obviously too low of a price and are upset.

BEM-S4 · 05-19-2018, 02:34 PM

Quote:

Originally Posted by nioh_lbbm2

dont see what the problem here is. If it was a pricing error why would they have to honor the sale? This stuff happens all the time on large retailers like Amazon, Newegg, etc. They cancelled the sale and refunded you. What's the problem? Sounds like you just wanted to get the parts for an obviously too low of a price and are upset.

They should not have charged my card in the first place were that the case. Then they should not have been rude about. Finally they should have offered me even a nominal 10% bullshit discount for the hassle and aggravation of wasting my time with all the back and forth.

None of those things happened.

nioh_lbbm2 · 05-19-2018, 03:26 PM

Quote:

Originally Posted by BEM-S4

Quote:

Originally Posted by nioh_lbbm2

dont see what the problem here is. If it was a pricing error why would they have to honor the sale? This stuff happens all the time on large retailers like Amazon, Newegg, etc. They cancelled the sale and refunded you. What's the problem? Sounds like you just wanted to get the parts for an obviously too low of a price and are upset.

They should not have charged my card in the first place were that the case. Then they should not have been rude about. Finally they should have offered me even a nominal 10% bullshit discount for the hassle and aggravation of wasting my time with all the back and forth.

None of those things happened.

Ordering systems are automated. Payments are usually charged immediately on most retailers. Then usually a person will check and verify the order before packing and shipping.

You didn't state they were "rude" in your OP. You're not entitled to a discount for a future order just because of a pricing error. You got a refund. Move on.

N55darksoul · 05-19-2018, 05:05 PM

Quote:

Originally Posted by nioh_lbbm2

dont see what the problem here is. If it was a pricing error why would they have to honor the sale? This stuff happens all the time on large retailers like Amazon, Newegg, etc. They cancelled the sale and refunded you. What's the problem? Sounds like you just wanted to get the parts for an obviously too low of a price and are upset.

The problem is their customer service is not professional. Why? Because they wasted a potential repeat customers time because someone at their company posted the incorrect price. They have to take responsibility for that or lose potential repeat buyers and get bad advertising like this thread that can expand into multiple lost repeat customers not buying from them.

This is what buyers expect: I buy something, I pay for it ...I wait and then I get what I ordered undamaged. NO ONE wants to pay for something, wait, then get their order cancelled then have to go find it somewhere else, order again and wait some more....

The money they lost in pushing him away and many others is more then what they saved on the stupid part...
They should have given him a discount or honored the price - that is customer service 101 and good business and they did not execute this correctly.

IncredibleNewt · 06-01-2018, 03:24 PM

Quote:

Originally Posted by BEM-S4

Purchased a set of four titanium tips for my MPE from them yesterday. Listing clearly stated set of four. They processed the sale then claimed they were not priced correctly and refused to honor the sale. Just cancelled it without any discussion.

Anyway just wanted to save others a similar hassle. They are bad news. Stick with Brian at Sun much better customer service and very competitive pricing.

I've purchased through them many, many times with no issues. Just my experience.

menelaos · 06-02-2018, 05:54 AM

Had one purchase w/them, no issues. Even after I revised, i.e. removed, a couple of items from the original order. Fast shipping too.

F32Fleet · 06-03-2018, 09:44 AM

Quote:

Originally Posted by nioh_lbbm2

Quote:

Originally Posted by BEM-S4

Quote:

Originally Posted by nioh_lbbm2

dont see what the problem here is. If it was a pricing error why would they have to honor the sale? This stuff happens all the time on large retailers like Amazon, Newegg, etc. They cancelled the sale and refunded you. What's the problem? Sounds like you just wanted to get the parts for an obviously too low of a price and are upset.

They should not have charged my card in the first place were that the case. Then they should not have been rude about. Finally they should have offered me even a nominal 10% bullshit discount for the hassle and aggravation of wasting my time with all the back and forth.

None of those things happened.

Ordering systems are automated. Payments are usually charged immediately on most retailers. Then usually a person will check and verify the order before packing and shipping.

You didn't state they were "rude" in your OP. You're not entitled to a discount for a future order just because of a pricing error. You got a refund. Move on.

Agreed. OP sounds like another "holier than thou/ you can't survive without me" customer.

05-11-2018, 12:13 PM	#1
BEM-S4 Major General 4515 Rep 8,942 Posts Drives: Dinan M235, Dinan Sport Wagon Join Date: Oct 2012 Location: Philadelphia iTrader: (5)	PSA - Avoid BMWPartsWholesale.com Purchased a set of four titanium tips for my MPE from them yesterday. Listing clearly stated set of four. They processed the sale then claimed they were not priced correctly and refused to honor the sale. Just cancelled it without any discussion. Anyway just wanted to save others a similar hassle. They are bad news. Stick with Brian at Sun much better customer service and very competitive pricing. __________________ 2022 Macan S 2016 F31 328i xDrive Sport Wagon 2006 E46 330ci ZHP Convertible
	Appreciate 2 pz6193277.00 Dylan861330.00 Tweet

05-11-2018, 12:20 PM	#2
msan Major 403 Rep 1,171 Posts Drives: 2011 E90 M3 / 2012 X5 35i M Sp Join Date: May 2015 Location: Los Angeles, CA iTrader: (16)	https://www.resellerratings.com/stor...arts_Wholesale
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05-11-2018, 12:24 PM	#3
BEM-S4 Major General 4515 Rep 8,942 Posts Drives: Dinan M235, Dinan Sport Wagon Join Date: Oct 2012 Location: Philadelphia iTrader: (5)	Yep that seems about right. Bad news. Thank god for Amex - anything that's questionable always Amex. __________________ 2022 Macan S 2016 F31 328i xDrive Sport Wagon 2006 E46 330ci ZHP Convertible
	Appreciate 0

05-11-2018, 12:45 PM	#5
King Rudi Lieutenant Colonel 13154 Rep 1,965 Posts Drives: Meat Suit Join Date: Sep 2017 Location: Planet Earth iTrader: (0)	This reminds me of the Chewlies gum rep in Clerks.
	Appreciate 0

05-13-2018, 07:15 PM	#7
Sea-Tac Major 1453 Rep 1,487 Posts Drives: 2108 X3 xDrive30i Join Date: Apr 2018 Location: Bellevue, Wa iTrader: (0) Garage List 2018 X3 xDrive30i [0.00] 2016 328i xDrive [0.00]	Total bummer. Good you were able to cancel...it just goes to show the level of integrity they have in their business. If it was my shop, I'd want to keep you as a customer and I would have supplied it as advertised.
	Appreciate 0

05-19-2018, 01:28 PM	#9
nioh_lbbm2 Lieutenant Colonel 1717 Rep 1,899 Posts Drives: M2 Join Date: Mar 2018 Location: California iTrader: (0)	dont see what the problem here is. If it was a pricing error why would they have to honor the sale? This stuff happens all the time on large retailers like Amazon, Newegg, etc. They cancelled the sale and refunded you. What's the problem? Sounds like you just wanted to get the parts for an obviously too low of a price and are upset.
	Appreciate 1 F32Fleet3566.00

06-02-2018, 05:54 AM	#14
menelaos Lieutenant Colonel 1226 Rep 1,915 Posts Drives: 2015 BMW X5 F15 Join Date: Nov 2017 Location: Cheboygan, MI iTrader: (0)	Had one purchase w/them, no issues. Even after I revised, i.e. removed, a couple of items from the original order. Fast shipping too.
	Appreciate 0

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